FordService

Hi everyone, We're going on a temporary hiatus. If you need assistance, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, don’t hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA and FordIVTteam. Meagan

Hi everyone! I'll be back next year. ;) Stay safe tonight! Meagan

Welcome to the forum! Heading back to your dealer's a great next step. Please keep me in the loop with what happens. Meagan

I hope all your stockings are hung by the chimney with care - I'll be back on Monday! Have a safe & happy holiday, everyone! Meagan

Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan

As mentioned, being that I'm not a technician, I'm unable to advise dealers or customers on repair processes or attempt diagnoses. In the event a customer is escalated to their customer service manager, the CSM works with the dealer for a resolution. They can check to make sure the dealer has attempted all lines of assistance, from checking TSB's to calling the hotline, however CSMs are also not technicians. I would recommend heading to another dealer for a second opinion. Meagan

I'm not a trained technician, which is why I advise you all to head to your dealers to have concerns evaluated and diagnosed. I can ask questions to parts Subject Matter Experts we have on hand, but some things they will not be able to answer for me to relay to you all, as they are not hands on with your vehicles. Meagan

Hi guys! Have you had a chance to visit your dealer to get this looked at? The best way for data to get to the engineers is when owners have their symptoms documented and diagnosed by dealers. Just let me know, and I'll see how to assist. Meagan

Hi everyone! I'll be out for Thanksgiving, and back on Friday. Have a safe and happy holiday! Meagan

Thanks! I'll be here if you need me, tflondon! Meagan

Hi Joe, Here's some information I found in your Owner Manual: The AC outlet must be a three-prong 110-120 volt AC outlet that is properly grounded, 15–20 amps (or greater) and in good condition. You must use a dedicated line, which means you cannot have other appliances connected to the same circuit. If you do not use dedicated circuit, the circuit breaker could trip or open. Pages 173 and 174 discuss the Check Outlet icon. It recommends having the outlet checked by a qualified electrician and make sure the AC plug fits firmly into the outlet. Contact an authorized EV certified dealer if problem persists. Meagan

Thanks for writing back! Keep me updated with your Fusion. If the symptoms return, please let me know. Meagan

Hi Kbookhultz, Has this been repaired since your last post? Please let me know, along with your mileage. Meagan

Hi Mike, Have you been to your dealer, or had this resolved since your last post? Please let me know, along with your mileage. Meagan

Here's something I found in the Owner Manual. Page 79 (2013) Trip Summary and Lifetime Summary: • Distance - The total distance traveled, distance traveled on battery power only (EV distance) and Regen distance are displayed. Regen distance is the estimated range gained from energy recaptured through regenerative braking. I hope this helps! If you need more detail, please let me know. Meagan