jeff_h Posted June 4, 2013 at 09:09 PM Report Share Posted June 4, 2013 at 09:09 PM http://www.fordservicecontent.com/Ford_Content/pubs/content/~WT/~MUS~LEN/3632/tsb13-05-18.htm FusionEnergi 1 Quote Link to comment Share on other sites More sharing options...
apm Posted July 10, 2013 at 02:29 PM Report Share Posted July 10, 2013 at 02:29 PM I had this TSB done in my car yesterday. The trunk now springs open to about half way and stays there. Much better than before. Regards,APM jeff_h 1 Quote Link to comment Share on other sites More sharing options...
apm Posted July 12, 2013 at 01:45 PM Report Share Posted July 12, 2013 at 01:45 PM Ford blew me away today! Originally I took my car to my usual dealer for the TSB. The Service Advisor and the Service Manager did not think there was an issue and they refused to perform the TSB and were quite rude in the process, particularly the Service Manager. I contacted Ford through Facebook and they opened a case for me that was escalated to the regional office in Orlando. I got a call from them to set up an appointment at a different dealer. I took the car to that dealer and they immediately ordered the parts to perform the TSB. When the parts arrived they called to get the TSB completed. As I mentioned above the TSB was done earlier this week. I just a call from the Regional office to ask me if I was satisfied with the work performed by the second dealer. I told them that I was quite happy with the way the trunk is now operating. This is where it gets interesting... The person tells me, "as an apology for your trouble with this situation, I would like to offer you the Premium Maintenance Plan for 4 years or 48K miles" I could not belive it! I was blown away. The list price of this plan is about $700. Regards,APM Rhyalus 1 Quote Link to comment Share on other sites More sharing options...
jeff_h Posted July 12, 2013 at 05:47 PM Author Report Share Posted July 12, 2013 at 05:47 PM This is where it gets interesting... The person tells me, "as an apology for your trouble with this situation, I would like to offer you the Premium Maintenance Plan for 4 years or 48K miles" I could not belive it! I was blown away. The list price of this plan is about $700. I hope you told them that I read about your plight and was pretty disgruntled by proxy... 47Minutes 1 Quote Link to comment Share on other sites More sharing options...
Rhyalus Posted July 12, 2013 at 11:36 PM Report Share Posted July 12, 2013 at 11:36 PM So what did they offer it to you FOR? :-) R Quote Link to comment Share on other sites More sharing options...
GregKet1 Posted January 24, 2014 at 08:17 PM Report Share Posted January 24, 2014 at 08:17 PM When I took the TSB to the dealer they wouldn't do anything either. Until I said "I was loading the trunk and the lid hit me in the back of the head". THEN they would fix it under the TSB. Same thing with the last "Dealer installed Sync update": they wouldn't do it, even though FORD said it was necessary. As soon as I said "My iPhone isn't working properly" they did it. So I guess the moral of the story is: Ford won't perform any preventative maintenance; they will only fix problems. Little white lies seem to be necessary to get any work done. It is too bad too; my Honda dealer will search for any TSBs every time I take the Odyssey in for any service and they fix them all at no cost. Same with my Audi dealer. But I have to say, Ford is better than Chevy. Chevy wouldn't fix my parking brake even when I showed them that the car rolled forward at idle with the brake set. "It holds in reverse and that's all it needs to do". So I aimed the car at their nice new Corvette, set the brake, put my car in drive and let it start rolling and said "so if this is how it is supposed to work you don't mind if we plow into that 'vette, right?". They fixed it but invited me not to come back to that dealer. Ford, please change your dealers' attitude so that they fix TSBs without being "forced". Quote Link to comment Share on other sites More sharing options...
Russael Posted January 24, 2014 at 08:22 PM Report Share Posted January 24, 2014 at 08:22 PM Ford, please change your dealers' attitude so that they fix TSBs without being "forced". Better still, have dealerships check and update ALL the software in these cars each time the car visits the dealership (yes, I realize that requires time). Microsoft pushes updates every week. I can't imagine out out of date my car probably is. Or, if it doesn't require some level of hardware, let US do it. Put those updates online or do it like Tesla who can push updates to the cars as they're sitting in the garage. Stuff like that improves the customer experience by leaps and bounds. GregKet1 1 Quote Link to comment Share on other sites More sharing options...
jeff_h Posted January 24, 2014 at 11:24 PM Author Report Share Posted January 24, 2014 at 11:24 PM (edited) Ford, please change your dealers' attitude so that they fix TSBs without being "forced". I think maybe that's a two-way street, as I gather from some user's description of their conversation with the dealers that some dealers may have been burned in the past by not getting Ford to cover their work that the dealer thought was under warranty but then Ford said no? Not saying that definitely *is* the case, but when dealers are ambivalent about doing a TSB that would be covered under warranty I wonder if Ford has a tightwad policy when it comes to scrutinizing the dealer claims. The description above about situations changing based on the way things are worded make me think this may be the case, that the dealer better darn well have a good description to note on the R.O. in order to have it covered. Or............. the dealer could make more on straight work over warranty and prefers that, who knows... but again I wonder if the attitudes that need changing may be for both dealer and Ford? Edited January 24, 2014 at 11:25 PM by jeff_h Quote Link to comment Share on other sites More sharing options...
GregKet1 Posted January 27, 2014 at 05:48 AM Report Share Posted January 27, 2014 at 05:48 AM Jeff_h,You are probably right. Ford/ford dealers, being proactive and fixing problems that you know of BEFORE customers find them can only be good for your reputation. Gk jeff_h 1 Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted January 27, 2014 at 09:02 PM Report Share Posted January 27, 2014 at 09:02 PM The other phrase that pays is my trunk lid won't stay up on an incline (my issue). Now it stays up just fine. Quote Link to comment Share on other sites More sharing options...
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