Gordonwrogers Posted July 26, 2013 at 04:41 AM Report Share Posted July 26, 2013 at 04:41 AM The 12 volt alerts sound familiar. I think the ventilation system is working overtime trying to cool the batteries, but it cant. How did I handle it? I tried to stay courteous, but let them know about my extreme frustration. I received my first lease statement while my car was in the shop and they offered to reimburse me for the first payment. I received my first Dealer CS call yesterday. Most of the questions were about my experience with dealership personnel with which I have no problem. When the Ford Quality and Satisfaction questions came up, I let them have an earful. I've gotten two low 12 volt battery texts How did you handle it? I'm feeling like I need to put some heat on, but what's that going to accomplish? What adds to the frustration is that I keep getting calls (2nd one) from my dealer's telemarketing people asking me how my service was, when the car is still there. I basically told the person she was very insensitive and hung up on her. They're asking you how your last service was before you had to bring the car in again...all triggered probably from some database. Quote Link to comment Share on other sites More sharing options...
mczajka Posted July 26, 2013 at 05:27 PM Report Share Posted July 26, 2013 at 05:27 PM (edited) There was a plug improperly left in the battery ventilation ductwork (during the manufacturing process) that blocked the airflow to the batteries. It was causing charging to fail after about 20 minutes due to overheating. The Ford Service Engineer arrived and ran a test on airflow and found that the air was being diverted to the cabin and not running through the battery compartment. Go figure. You would hope that information gets back to the factory. I wonder if they could trace it right back to an employee. Good to know there is protection in place. Hope no damage was done. I was wondering about this if a fan was to ever go bad. Edited July 26, 2013 at 05:27 PM by mczajka Quote Link to comment Share on other sites More sharing options...
Russael Posted July 26, 2013 at 06:26 PM Report Share Posted July 26, 2013 at 06:26 PM Frankly, that's kind of bad that it took them 2+ weeks to diagnose that. A plugged vent is something that SHOULD be rare, but shouldn't go unchecked. I can't believe they couldn't pull codes that said, "Battery pack charging abort: temperature." There should be a history of that somewhere in the computer, and the ventilation system would be one of the first things I would check (check fan operation, etc). At least they found it and have it taken care of now. I'm happy that they took care of your first lease payment. I know how frustrating it is to wait for something (I had a car in the shop for over 2 months once... NO idea what took that particular garage so long to get my car back, and to top it off, it wasn't fixed right). Hopefully we'll get to hear about how much you're now enjoying the car. No more woes for you! :) Quote Link to comment Share on other sites More sharing options...
larryh Posted July 26, 2013 at 11:28 PM Report Share Posted July 26, 2013 at 11:28 PM (edited) I am glad it was a simple fix to the problem and that you finally now have the chance to enjoy your new car. I don't think anyone is going to be awarded any accolades for their diagnostic skills for this. More training is in order--they need to have a better understanding of how things work. I would hope the field engineer knew his stuff and immediately diagnosed the problem. Edited July 27, 2013 at 11:09 PM by larryh Quote Link to comment Share on other sites More sharing options...
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