Locutus Posted February 2, 2022 at 08:41 PM Report Share Posted February 2, 2022 at 08:41 PM And in my 2020 Ford Fusion Energi manual, a simple text search doesn't find the word "trial" anywhere. Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 2, 2022 at 09:04 PM Report Share Posted February 2, 2022 at 09:04 PM (edited) The reason I am unaware of a trial for MFM is because I lease a new Enegi every three years. And, according to the app, the trial is five years. I don't know where this one year trial is coming from. I have never paid for MFM. Below is a picture I took of the documentation in the MFM app just a moment ago. It says five years. So, I should be in the recall group. All Ford will say is "save your receipt in case your vehicle eventually shows up in the recall group." Then I asked, have you escalated my specific issue to the group that manages this. The answer I got was, "There is no place to escalate to.". This is silly. Edited February 2, 2022 at 09:29 PM by Frank Monroe Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 2, 2022 at 11:47 PM Report Share Posted February 2, 2022 at 11:47 PM (edited) On 2/2/2022 at 3:18 PM, river-wear said: Edit: According to the 2018 press release announcing the 2019 model, all 2019 MY and beyond should already have a 4G modem in them. https://media.ford.com/content/fordmedia/fna/us/en/news/2018/03/20/sleeker-smarter-2019-ford-fusion.html Unfortunately, I think this release is misleading. This may be true for most of Ford's cars. But it doesn't appear to be true for the plug-ins. Mine is a 2020 model and I don't have a 4G modem or WiFi. Thats also why these models cannot use FordPass Connect. Edited February 2, 2022 at 11:48 PM by Frank Monroe Quote Link to comment Share on other sites More sharing options...
river-wear Posted February 3, 2022 at 12:23 AM Report Share Posted February 3, 2022 at 12:23 AM On 2/2/2022 at 3:47 PM, Frank Monroe said: Unfortunately, I think this release is misleading. This may be true for most of Ford's cars. But it doesn't appear to be true for the plug-ins. Mine is a 2020 model and I don't have a 4G modem or WiFi. Thats also why these models cannot use FordPass Connect. Yes, after more digging I think you're right. Their press release is more than misleading: it's just plain inaccurate (or a lie if you're as annoyed as I am right now). The Energi is a Titanium model; the press release says: "Fusion SE and above models now include a standard embedded 4G LTE modem providing Wi-Fi for up to 10 devices." What you wrote is the only explanation for why the dealer notice posted earlier in the thread calls out Energi models from 2014-2020. You'd think they could put the same upgraded modem in the most expensive model they sold. Also, eliminating the "value charge" feature on a plug-in shows the disregard they have for their customers. My condolences to the longer-term owners who already experienced this circus from 2G to 3G in ~2017. I had a free replacement on my 2016 model; I certainly wasn't expecting it AGAIN on my 2019. 4G has been around since 2010 so it's not like it's cutting edge... Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 3, 2022 at 12:35 AM Report Share Posted February 3, 2022 at 12:35 AM On 2/2/2022 at 7:23 PM, river-wear said: What you wrote is the only explanation for why the dealer notice posted earlier in the thread calls out Energi models from 2014-2020. You'd think they could put the same upgraded modem in the most expensive model they sold. Also, eliminating the "value charge" feature on a plug-in shows the disregard they have for their customers. This is the third Energi I have had. I had a 2014, a 2017 and now a 2020. When I had the prior model and we went from 2G to 3G, I didn't have to pay anything. What I think happened here is, when FordPass Connect came out Ford didn't have FordPass ready to support the extra functions of the plug-ins. So, they shipped those models with 3G modems and MFM. OK fine. I understand. But the plug-ins already cost more and also require the more expensive trim tiers. And now Ford is expecting us to pay again to get our plug-ins in line with the rest of the fleet. No thank you Ford. If I knew I would lose a lot of the features of the vehicle after just 18 months and 11,000 miles, I would have never purchased the car. Quote Link to comment Share on other sites More sharing options...
river-wear Posted February 3, 2022 at 01:18 AM Report Share Posted February 3, 2022 at 01:18 AM I think you're right, Frank. It amazes me the modem technology would affect the app, but I know it must given the major app problems going from 2G to 3G. When they weren't ready, they took the easy way out and didn't even consider their customers. IMO, anyone within the bumper-to-bumper warranty - like you - should be covered at no cost. I found the directions on how to swap the modem, complete with color photos, in case anyone wants to self-install. Assuming you can get the modem amid this chip shortage. I only found out about this change (with the app de-commissioning in just three weeks) today when I got a push notification. Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 3, 2022 at 02:51 PM Report Share Posted February 3, 2022 at 02:51 PM Another place where it shows five year trial: Quote Link to comment Share on other sites More sharing options...
muzicman61 Posted February 4, 2022 at 03:04 PM Report Share Posted February 4, 2022 at 03:04 PM Just called my dealer and got a quote of $360 for the modem plus tax. But they did indicate the labor was free. They have yet to actually do one of these upgrades yet. The Service Manager is supposed to give me a call back to further discuss it. Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 4, 2022 at 03:11 PM Report Share Posted February 4, 2022 at 03:11 PM On 2/4/2022 at 10:04 AM, muzicman61 said: Just called my dealer and got a quote of $360 for the modem plus tax. But they did indicate the labor was free. They have yet to actually do one of these upgrades yet. The Service Manager is supposed to give me a call back to further discuss it. The labor is free as long as you are still in the trial period which varies from year to year. Since your model is from 2017, you are covered because your trial period is five years. I just purchased mine last year and apparently the trial is only a year for my mode despite my account not being on a trial and the app saying the trial is five years. I am not covered and have to pay full price for the upgrade. The cost is $700+ for me on a car that only has $11,000 miles on it. This is quite ridiculous. Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 4, 2022 at 04:07 PM Report Share Posted February 4, 2022 at 04:07 PM When I work up today, I could no longer access my 2020 Fusion Energi through MyFord Mobile. It appears that it stopped working overnight. This is less than 24 hours after I received the "Application Decommissioned" notice from MyFord Mobile. Apparently, if you are not in the CSP 21B09 group, (meaning you have a 2019 or 2020 model), the only notice of termination of service is the application notice less than 24 hours before disruption. If you purchased the most recent models of the vehicle, not only did you not get a reasonable notice of the service going away, you also have to pay $700+ to restore the service. What is Ford doing to its customers? Quote Link to comment Share on other sites More sharing options...
Dluddy Posted February 4, 2022 at 04:18 PM Report Share Posted February 4, 2022 at 04:18 PM I was just quoted about $575 installed my my dealer for my 2014 Energi Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 4, 2022 at 05:03 PM Report Share Posted February 4, 2022 at 05:03 PM On 2/4/2022 at 11:18 AM, Dluddy said: I was just quoted about $575 installed my my dealer for my 2014 Energi They are apparently only charging about $200 for labor. The bulletin says .7 hours. I'm not sure how that works out. My dealer says labor will be more than twice the cost of the part. They said the part is $350. Thats why I'm saying $700+. By their math, its actually higher. Quote Link to comment Share on other sites More sharing options...
muzicman61 Posted February 4, 2022 at 05:55 PM Report Share Posted February 4, 2022 at 05:55 PM (edited) On 2/4/2022 at 9:11 AM, Frank Monroe said: The labor is free as long as you are still in the trial period which varies from year to year. Since your model is from 2017, you are covered because your trial period is five years. I just purchased mine last year and apparently the trial is only a year for my mode despite my account not being on a trial and the app saying the trial is five years. I am not covered and have to pay full price for the upgrade. The cost is $700+ for me on a car that only has $11,000 miles on it. This is quite ridiculous. Well, my dealer is now saying I'm not covered. Something about my VIN not showing up in OASIS??? So the total before tax will be $525. I've called a few other local dealers who are charging $399 for the modem. Edited February 4, 2022 at 05:56 PM by muzicman61 Quote Link to comment Share on other sites More sharing options...
MD driver Posted February 4, 2022 at 06:43 PM Report Share Posted February 4, 2022 at 06:43 PM Lindsey Ford of Wheaton MD is charging me $421.91 for the 4G modem and free install Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 4, 2022 at 06:51 PM Report Share Posted February 4, 2022 at 06:51 PM On 2/4/2022 at 1:43 PM, MD driver said: Lindsey Ford of Wheaton MD is charging me $421.91 for the 4G modem and free install Is that for anyone or is it for anyone who's VIN is listed in CSP 21B09? Quote Link to comment Share on other sites More sharing options...
mdntblu Posted February 4, 2022 at 07:35 PM Report Share Posted February 4, 2022 at 07:35 PM On 2/4/2022 at 10:51 AM, Frank Monroe said: Is that for anyone or is it for anyone who's VIN is listed in CSP 21B09? I believe it's only for vins listed in that CSP. I paid the same amount. Quote Link to comment Share on other sites More sharing options...
Paul Creed III Posted February 5, 2022 at 12:27 PM Report Share Posted February 5, 2022 at 12:27 PM It is unfathomable to me that, for owners whose cars are still under the 3 year/36,000 mile warranty, that this modem replacement is not a covered repair. It is not a consumable item like wipers, brakes, or tires. My dealer quoted me around $700 for the work. Not happening. Mike 1 Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 5, 2022 at 04:02 PM Report Share Posted February 5, 2022 at 04:02 PM On 2/5/2022 at 7:27 AM, Paul Creed III said: It is unfathomable to me that, for owners whose cars are still under the 3 year/36,000 mile warranty, that this modem replacement is not a covered repair. It is not a consumable item like wipers, brakes, or tires. My dealer quoted me around $700 for the work. Not happening. Agreed. And not only that, the only people who even knew this was coming are people who received the CSP bulletin. The rest of us didn't find out until a couple of days ago when the app displayed a notification. Ford just discarded us. So, to Ford, if you aren't in the "trial", you don't matter. Quote Link to comment Share on other sites More sharing options...
MD driver Posted February 8, 2022 at 12:14 AM Report Share Posted February 8, 2022 at 12:14 AM On 2/4/2022 at 2:35 PM, mdntblu said: I believe it's only for vins listed in that CSP. I paid the same amount. Yes I got the CSP from Ford. Note that when I called the number on the same Ford CSP letter for help getting this service that the automated voicemail system didn’t recognize the CSP identifier. The labor is free though tomorrow will be my third scheduled appointment for the install - apparently the technician is not generally available or tied to this dealership. It’s been frustrating. Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 8, 2022 at 08:02 PM Report Share Posted February 8, 2022 at 08:02 PM Like I said earlier, I also had a 2014 and 2017 Fusion Energi. I replaced the 2014 with the 2017. I replaced the 2017 with the 2020. Just for grins I put in the VIN of my 2017. And what do you know, that car which isn't even under warranty is covered by the 21B09 CSP. So, if I kept the 2017 instead of buying the 2020, I would have the 4g upgrade and be able to continue to use the features. What a crock. Quote Link to comment Share on other sites More sharing options...
muzicman61 Posted February 9, 2022 at 02:47 AM Report Share Posted February 9, 2022 at 02:47 AM On 2/8/2022 at 2:02 PM, Frank Monroe said: Like I said earlier, I also had a 2014 and 2017 Fusion Energi. I replaced the 2014 with the 2017. I replaced the 2017 with the 2020. Just for grins I put in the VIN of my 2017. And what do you know, that car which isn't even under warranty is covered by the 21B09 CSP. So, if I kept the 2017 instead of buying the 2020, I would have the 4g upgrade and be able to continue to use the features. What a crock. Where are you able to type in your VIN and see if you are eligible? Curious why your 2017 is eligible and my dealer says my 2017 is not. Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 9, 2022 at 03:03 AM Report Share Posted February 9, 2022 at 03:03 AM On 2/8/2022 at 9:47 PM, muzicman61 said: Where are you able to type in your VIN and see if you are eligible? Curious why your 2017 is eligible and my dealer says my 2017 is not. I don't own the 2017 anymore. But, I know the VIN. I typed it in today. It is eligible likely because five years hasn't' passed yet. My 2020 is not. This whole situation with Ford make no sense. Quote Link to comment Share on other sites More sharing options...
Cactusmatt Posted February 9, 2022 at 04:55 AM Report Share Posted February 9, 2022 at 04:55 AM I'm in the same boat as a lot of you with a 2019 Energi. Are we willing to explore the option of after market remote starters? I know it won't get the same info when it comes to charging and other info, but the latest ones from companies like 12Volt Solutions make easy to install LTE based starters that can do some of the same stuff. For me it's getting to a point where I would give another company $450 for a remote start I can put in myself than giving more money to Ford after being treated like this. Quote Link to comment Share on other sites More sharing options...
muzicman61 Posted February 9, 2022 at 01:20 PM Report Share Posted February 9, 2022 at 01:20 PM On 2/8/2022 at 9:03 PM, Frank Monroe said: I don't own the 2017 anymore. But, I know the VIN. I typed it in today. It is eligible likely because five years hasn't' passed yet. My 2020 is not. This whole situation with Ford make no sense. But my question is.. Where do you type it in??? How are you checking your VIN for eligibility? Quote Link to comment Share on other sites More sharing options...
Locutus Posted February 9, 2022 at 02:03 PM Report Share Posted February 9, 2022 at 02:03 PM On 2/9/2022 at 8:20 AM, muzicman61 said: But my question is.. Where do you type it in??? How are you checking your VIN for eligibility? Yes I did using the following website: https://www.ford.com/support/recalls/ Quote Link to comment Share on other sites More sharing options...
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