4G Modem replacement details

[Titanium Tom]

At least the dealership didn't install the 4G modem they couldn't program and say sorry you need an update for it to communicate with FordPass and charge me for parts and labor.?

[bookemdano]

On 4/9/2022 at 5:47 PM, Titanium Tom said:

At least the dealership didn't install the 4G modem they couldn't program and say sorry you need an update for it to communicate with FordPass and charge me for parts and labor.?

 

No argument here. There is no defense for how Ford handled (and continues to handle) this. It was known *years ago* that AT&T was going to shut down its 3G network in 2022. That's exactly why Ford decreased the length of its MyFordMobile service commitment. Until 2018, all Energi vehicles got 5 years. In 2018 it got reduced to 3 years, 2019 two years and 2020--yep you guessed it--one stinking year. Ford basically stopped caring about the Energi lineup years ago when gas was cheap and Americans wanted gas guzzling SUVs and pickups. If only they'd had a little foresight.

 

That said, I suspect your patience and persistence will be rewarded. Ford's engineers are indeed working on this. I have heard from several people now who said that Ford dealers were advised to pause installations because they're working out software issues. And those of us who have 4G modems have seen features that were inoperable for weeks start working out of the blue

 

By all means, send an email to Bill Ford (perhaps more of us should do that). But also keep pestering your dealer every week. Demand that they install the modem or refund your money in full. After all, you haven't received what you paid for. Contest the charge with your credit card company if you want to. If you're persistent, document everything, etc. maybe you'll even end up with a new modem *and* your money back. 

Edited April 9, 2022 at 11:15 PM by bookemdano

[Locutus]

On 4/9/2022 at 7:11 PM, bookemdano said:

 

No argument here. There is no defense for how Ford handled (and continues to handle) this. It was known *years ago* that AT&T was going to shut down its 3G network in 2022. That's exactly why Ford decreased the length of its MyFordMobile service commitment. Until 2018, all Energi vehicles got 5 years. In 2018 it got reduced to 3 years, 2019 two years and 2020--yep you guessed it--one stinking year. Ford basically stopped caring about the Energi lineup years ago when gas was cheap and Americans wanted gas guzzling SUVs and pickups. If only they'd had a little foresight.

 

That said, I suspect your patience and persistence will be rewarded. Ford's engineers are indeed working on this. I have heard from several people now who said that Ford dealers were advised to pause installations because they're working out software issues. And those of us who have 4G modems have seen features that were inoperable for weeks start working out of the blue

 

By all means, send an email to Bill Ford (perhaps more of us should do that). But also keep pestering your dealer every week. Demand that they install the modem or refund your money in full. After all, you haven't received what you paid for. Contest the charge with your credit card company if you want to. If you're persistent, document everything, etc. maybe you'll even end up with a new modem *and* your money back. 

I called their customer number, sent a DM to their FaceBook and Twitter accounts, sent emails to three executives, and several days later I received a call from Ford.  They covered my upgrade for free and also contacted my dealer with instructions on how to perform the upgrade.

[Paul Creed III]

On 4/9/2022 at 8:06 PM, Locutus said:

I called their customer number, sent a DM to their FaceBook and Twitter accounts, sent emails to three executives, and several days later I received a call from Ford.  They covered my upgrade for free and also contacted my dealer with instructions on how to perform the upgrade.

 

Can you please DM the email addresses of the executives? 

[Titanium Tom]

Nada Ismail is a Telematics D&R Engineer at Ford Motor Company and may be able to help with the issue. I sent an email today requesting her to keep Ford customer care informed of the open ticket they have for my 4G Energi modem not being successfully programmed. I gave her the name and phone number of the customer satisfaction agent.

https://www.linkedin.com/in/nada-ismail-bb842233

[MyFordSqueak]

Just chiming in here, I was missing the charging related information in the FordPass app for a few weeks like other folks. And just like other folks, it suddenly re-appeared over the weekend and seems to work okay now.

 

The only thing that doesn't appear to work are EV Travel Logs, they're still blank. Because I use a Wireless Android Auto dongle it appears to interfere with the FordPass Journeys feature as well so it doesn't log those. Oh well, maybe the EV Journeys will come back too.

 

For everyone else running into the "VIN NOT LISTED" stuff, tell your Ford dealer to ignore that. The VIN lists are for covered vehicles under the CSP that will receive complimentary installation. If your VIN isn't listed it doesn't mean they can't do it, it means you have to pay full price for parts and labor. That's it. Source: My 2013 C-Max is not in the list, I paid full parts and labor and it was working fine the first day out of the shop.

[GoodIfFord]

Glad to see all the data back.  I thought the EV data was the only thing missing, but then realized it is now under Journeys.

 

Does anyone know how to refresh the data?  It only updates when I plug in the vehicle, and when it is fully charged.  I would like to know what the charge is now.  On my Explorer, if the data says it was from yesterday, I can refresh it.  I try the same thing for FFE and it doesn't refresh.

 

@Titanium Tom, I had the same issue at my dealership a month ago.  They left the 4G modem installed, and everything worked without the update.  They then called me a week or so ago that Ford fixed the issue, and I brought it in and they programmed it successfully.

[cr08]

On 4/11/2022 at 10:12 PM, GoodIfFord said:

Glad to see all the data back.  I thought the EV data was the only thing missing, but then realized it is now under Journeys.

 

Does anyone know how to refresh the data?  It only updates when I plug in the vehicle, and when it is fully charged.  I would like to know what the charge is now.  On my Explorer, if the data says it was from yesterday, I can refresh it.  I try the same thing for FFE and it doesn't refresh.

 

@Titanium Tom, I had the same issue at my dealership a month ago.  They left the 4G modem installed, and everything worked without the update.  They then called me a week or so ago that Ford fixed the issue, and I brought it in and they programmed it successfully.

 

The refresh process should be the same. Just pull down while on the Vehicle tab and it should start the refresh process. This has worked reliably for my C-Max and it does pull new data from the vehicle, such as in the middle of an active charge session it will update with the current charge level at that moment.

 

It may be worth pulling your TCU AsBuilt and calibration level (if you have access to ForScan) to compare here. Looks like it isn't unheard of for some dealers to do 'incomplete' upgrades and this -could- potentially interfere with these data updates. Is anything else missing or not functioning in FordPass at this time? Most features seem to have been implemented and are functional now.

 

So far it looks like the EV Driving Data is the only major feature 'missing'. The option is there under the Journeys page, but no data to speak of. It does at least now say there is no data, while previously it had a consistent message about enabling connectivity features in the vehicle (this should be unrelated to the Bluetooth/USB based journey data that is already there and functioning in FordPass and should not require that feature to be enabled)

[GoodIfFord]

On 4/11/2022 at 9:22 PM, cr08 said:

 

The refresh process should be the same. Just pull down while on the Vehicle tab and it should start the refresh process. This has worked reliably for my C-Max and it does pull new data from the vehicle, such as in the middle of an active charge session it will update with the current charge level at that moment.

 

It may be worth pulling your TCU AsBuilt and calibration level (if you have access to ForScan) to compare here. Looks like it isn't unheard of for some dealers to do 'incomplete' upgrades and this -could- potentially interfere with these data updates. Is anything else missing or not functioning in FordPass at this time? Most features seem to have been implemented and are functional now.

 

So far it looks like the EV Driving Data is the only major feature 'missing'. The option is there under the Journeys page, but no data to speak of. It does at least now say there is no data, while previously it had a consistent message about enabling connectivity features in the vehicle (this should be unrelated to the Bluetooth/USB based journey data that is already there and functioning in FordPass and should not require that feature to be enabled)

 

Correct, the refresh is the same, but it doesn't refresh the data on FFE.  It works on the Explorer.  Also, EV data is working on FFE for me.  I do not have ForScan.

[GoodIfFord]

On 4/11/2022 at 9:27 PM, GoodIfFord said:

 

Correct, the refresh is the same, but it doesn't refresh the data on FFE.  It works on the Explorer.  Also, EV data is working on FFE for me.  I do not have ForScan.

 

Refresh is now working for FFE.  Yay!

[jtex]

As someone that has been successful with the DIY 3G -> 4G update (thanks to lots of help from folks on this and the related Cmax forum) it seems worth sharing that:

 

1) to be successful you need to follow all the steps/upgrades/configurations required using the proper tools/software  . . .(like having an “H” TCU, installing the “UM” update, and the revelation from one team member that having the correct data in each and every line of the TCU configuration mattered . . .which BTW was a huge turning point.)

 

2) just as every step is important for DIY the same applies to the dealer techs and we all know that now and then a few don’t necessarily “sweat the details” so just because one had the upgrade done at the dealer is sadly not a guarantee you will have a successful upgrade (unfortunate recent example: I found that nearly all of the plastic insert “nuts” for the screws that hold my FFE’s air flow panel . . .that must be removed for oil changes. . .are stripped because the a few techs are using power drivers that are not properly torque limited for such a use)

 

3) using the “connected car” web site helps to accelerate the toggle for authorization  . . .including making it easy and fast to go back and forth, re-enable after a SYNC reset, etc.

[Locutus]

The Scheduled Start function seems to have disappeared for my 2020 FFE.  The Departure Times feature is still there.  The Scheduled Start function was not part of MyFord Mobile so maybe it wasn't supposed to be there in the first place.

[bookemdano]

On 4/19/2022 at 10:21 AM, Locutus said:

The Scheduled Start function seems to have disappeared for my 2020 FFE.  The Departure Times feature is still there.  The Scheduled Start function was not part of MyFord Mobile so maybe it wasn't supposed to be there in the first place.

 

Yes that disappeared for me a couple of weeks ago (C-Max). I think that the Departure Time feature is supposed to accomplish the same thing (pre-conditioning the cabin air).

[Locutus]

On 4/19/2022 at 4:03 PM, bookemdano said:

 

Yes that disappeared for me a couple of weeks ago (C-Max). I think that the Departure Time feature is supposed to accomplish the same thing (pre-conditioning the cabin air).

They are actually two different functions.  With FordPass Connect, I used to have both.  Departure Times warms or cools the cabin of your vehicle based on the time you are leaving.  The start time of the warming or cooling varies based on the outside temperature and the temperature you want.  Departure Time requires your vehicle to be plugged in.

 

Scheduled Start starts your vehicle at the time you have set in the schedule.  It does't really care about the temperature.  It will warm or cool your car at the same time if you have your vehicle set to do so.  It will also defrost, turn on the heated/cooled seating and heated steering wheel if you have the vehicle configured to do so.  The vehicle doesn't need to be plugged in.

[bookemdano]

On 4/19/2022 at 3:13 PM, Locutus said:

They are actually two different functions.  With FordPass Connect, I used to have both.  Departure Times warms or cools the cabin of your vehicle based on the time you are leaving.  The start time of the warming or cooling varies based on the outside temperature and the temperature you want.  Departure Time requires your vehicle to be plugged in.

 

Scheduled Start starts your vehicle at the time you have set in the schedule.  It does't really care about the temperature.  It will warm or cool your car at the same time if you have your vehicle set to do so.  It will also defrost, turn on the heated/cooled seating and heated steering wheel if you have the vehicle configured to do so.  The vehicle doesn't need to be plugged in.

 

Did Scheduled Start actually work on your FFE before it disappeared? I never tried it. In fact I never use departure times either because I park in a conditioned garage and I only charge at 120V (I had read that you really need level 2 to have enough power to heat/AC the cabin effectively).

 

If it worked on your FFE prior to disappearing then maybe it will come back.

[Locutus]

On 4/19/2022 at 8:18 PM, bookemdano said:

 

Did Scheduled Start actually work on your FFE before it disappeared? I never tried it. In fact I never use departure times either because I park in a conditioned garage and I only charge at 120V (I had read that you really need level 2 to have enough power to heat/AC the cabin effectively).

 

If it worked on your FFE prior to disappearing then maybe it will come back.

Yes.  Both worked.  Scheduled Start was new with FordPass Connect.  It did not exist with MyFord Mobile.  I use departure times quite a bit.  It does work better with a 240v charger.  But it still works with 120v.

[Tazmanjx]

According to Fords website starting in 2019 and all 2020+ models are supposed to have the 4G modem installed; however mine is a 2020 Fusion Energi and when Fork looked it up they said it has a 3G modem, so I have to pay.

 

Here is the link; its similar to river-wear link in the comments below just a different article basically stating the same thing, either way apparently Ford did adhere to their grand plan of updating their cars to the 4G modem.

 

https://media.ford.com/content/fordmedia/fna/us/en/news/2018/03/15/ford-readies-north-americas-freshest-lineup-by-2020.html

[Locutus]

On 4/26/2022 at 3:04 PM, Tazmanjx said:

According to Fords website starting in 2019 and all 2020+ models are supposed to have the 4G modem installed; however mine is a 2020 Fusion Energi and when Fork looked it up they said it has a 3G modem, so I have to pay.

 

Here is the link; its similar to river-wear link in the comments below just a different article basically stating the same thing, either way apparently Ford did adhere to their grand plan of updating their cars to the 4G modem.

 

https://media.ford.com/content/fordmedia/fna/us/en/news/2018/03/15/ford-readies-north-americas-freshest-lineup-by-2020.html

Ford knows they stepped in it here with the 4G modems and the Energi's.  I have had a couple of lengthily conversations with them.  Believe me, they know this is a failure on their part and not a failure due to AT&T.  If you call Ford's Customer Relationship Center at (800) 392-3673, they will ask for your VIN and then tell your vehicle wasn't included in CSP 21B09 despite it being listed in the bulletin.  They will tell you to save your receipt because some day in the future your vehicle may be included.  When they do this, ask for a case to be escalated so that you can speak to a manager.  You will receive a call back in a few days from someone in the executive offices.  Make sure to tell them how the lack of MyFord Mobile impacts your ability to charge your vehicle.  I would also let them know about the press release that is still on their website today.  Hopefully, they will setup an appointment with the dealer of your choice and provide the upgrade free of charge.  At least, this is what happened for me.  Also, Ford only recently managed to get important functions from MyFord Mobile working in FordPass Connect.  This delay seemed strange to me since Ford first sent out the CSP bulletin last November.  So, even with the update last November, it wasn't working fully.

 

BTW, when I purchased my 2020 FFE, even my dealer expected it to have a 4G modem with a connection to FordPass Connect.  He wanted to train me on FordPass Connect telling me they are all shipping now with 4G modems.  I had to show him that it was still on 3G and only worked with MyFord Mobile.  I already knew the situation since I have been buying these since 2014 and I have already been through a 2G to 3G upgrade on MyFord Mobile (which was free and Ford notified customers months in advance.)

Edited April 26, 2022 at 07:45 PM by Locutus

[jtex]

On 4/26/2022 at 2:27 PM, Locutus said:

Ford knows they stepped in it here with the 4G modems and the Energi's.  I have had a couple of lengthily conversations with them.  Believe me, they know this is a failure on their part and not a failure due to AT&T.  If you call Ford's Customer Relationship Center at (800) 392-3673, they will ask for your VIN and then tell your vehicle wasn't included in CSP 21B09 despite it being listed in the bulletin.  They will tell you to save your receipt because some day in the future your vehicle may be included.  When they do this, ask for a case to be escalated so that you can speak to a manager.  You will receive a call back in a few days from someone in the executive offices.  Make sure to tell them how the lack of MyFord Mobile impacts your ability to charge your vehicle.  I would also let them know about the press release that is still on their website today.  Hopefully, they will setup an appointment with the dealer of your choice and provide the upgrade free of charge.  At least, this is what happened for me.  Also, Ford only recently managed to get important functions from MyFord Mobile working in FordPass Connect.  This delay seemed strange to me since Ford first sent out the CSP bulletin last November.  So, even with the update last November, it wasn't working fully.

 

BTW, when I purchased my 2020 FFE, even my dealer expected it to have a 4G modem with a connection to FordPass Connect.  He wanted to train me on FordPass Connect telling me they are all shipping now with 4G modems.  I had to show him that it was still on 3G and only worked with MyFord Mobile.  I already knew the situation since I have been buying these since 2014 and I have already been through a 2G to 3G upgrade on MyFord Mobile (which was free and Ford notified customers months in advance.)

Sadly this all ends up filtering down to that odd “who is going to own this” vacuum often experience between the car manufacturers and the dealers.   In my long history of buying new cars over many years the dealer service department that basically says “don’t worry customer we’ve got this” or the manufacturer that says “nothing to worry about customer . .we will call the dealer and resolve this” has become very rare.   It is so universally bad that the attitude seems to be “that’s just life.”   Certainly there are huge opportunities out there for car companies and dealers to get back loyalty by being exceptions, but perhaps somebody on the financial side is saying it is not worth the cost.   I get the surveys, point out this stuff, and nothing happens.

 

So if anyone on this forum has a dealer that takes ownership of this issue for you then you have something special these days.  If you don’t have such a dealer then at least you have folks on forums like this that help.

[mfusion]

Is it official has Ford documented and released a software fix for dealers to install with modem?   

We have 2014 FFE, I purchased / ordered a new modem couple of months ago and end of March

they called and said they were cancelling order because of the software issues. 

I would like to get back in line - is there is anything I can reference to help convince the dealer?

 

I could tell them to simply use the "UN" update and update the data in each and every line of the TCU configuration

but hoping Ford has documented this for dealers.

 

[Locutus]

On 4/27/2022 at 12:05 PM, mfusion said:

Is it official has Ford documented and released a software fix for dealers to install with modem?   

We have 2014 FFE, I purchased / ordered a new modem couple of months ago and end of March

they called and said they were cancelling order because of the software issues. 

I would like to get back in line - is there is anything I can reference to help convince the dealer?

 

I could tell them to simply use the "UN" update and update the data in each and every line of the TCU configuration

but hoping Ford has documented this for dealers.

 

I would call Ford's Customer Relationship Center at (800) 392-3673 and let them know your experience with the dealer.  When I had the upgrade performed, someone from the executive offices contacted my dealer and told them exactly what needed to be done to return most of MyFord Mobile's functionality to FordPass Connect.

[mfusion]

On 4/27/2022 at 9:10 AM, Locutus said:

I would call Ford's Customer Relationship Center at (800) 392-3673 and let them know your experience with the dealer.  When I had the upgrade performed, someone from the executive offices contacted my dealer and told them exactly what needed to be done to return most of MyFord Mobile's functionality to FordPass Connect.

Thanks for suggestion..   I understand the dealer had bad experiences with trying to get earlier attempts to work - maybe they have had some recent success.   I will follow up with dealer first - but really don't want to push the issue until there is a clear path for it to work. 

We can wait a little longer for the upgrade - don't want to deal with multiple trips and/or down time.

 

[duskpearl]

I have a 2013 Energi, and Ford has not contacted me about decommissioned functions caused by decommissioning of the 3G modem. I found out about ther modem issue through forums  after not being able to charge as well as experiencing other malfunctions in March 2022. I now have a non-electric Energi and no MyFordMobile or other way to communicate from within or outside the vehicle (and, FordPass will not activate for me); and, if I don't operate the vehicle at least every few days, the 12V battery depletes to a non-start condition.  I am very, very unhappy with Ford. After numerous communicatioins with dealers and Ford Customer Experience, I am told that there is no fix for a 2013 modem at this time (also, a dealer told me that there is a recent Ford notice to dealers to cease doing the upgrade on 2014- models because there are problems with the upgrade). Ford has given me no hope for if and when my vehicle can function as it was designed. Meanwhile, after accumulating 2/3 of my total 58,000 miles in electric mode, I am relegated to only internal combustion miles, and my charger cord hangs unused. If others of you are experiencing a horrible lack of care and concern from Ford (no matter the model or year of your Ford E vehicle), I think we should consider a class action lawsuit. Here is my April 14 response to Ford Customer Experience telling me there is no fix at this time:

 

" Thank you for responding to my concerns about the lack of functionality of my 2013 Fusion Energi as we initially discussed in our phone conversation. In the six times I contacted Ford Support, you are the only one of several who actually followed up after telling me I could expect a follow up from Ford. Although I appreciate your response to my concerns in our phone conversation, it should be self evident that the response does not address the serious fact that my vehicle does not function as Ford intended, and I accepted, when I purchased the vehicle in September 2013.

I told you and other Support staff that I was not convinced that I first needed to have my vehicle diagnosed at a Ford dealership when, in fact, you at Ford corporate have technical specialists who could tell me (and should have told me in writing!)  if my vehicle failure symptoms could be caused by lack of a functioning modem. Nevertheless, I went to a dealer for a diagnosis because you offered me no alternative even though I really wanted to talk to a Corporate PV specialist first. My experience trying to get information from dealers (prior to contacting Support) is that they either did not return my calls, or simply expressed that they did not have knowledge of the modem issue. 

The result of dealer diagnosis is as I expected--that the lack of a modem affects the ability of the vehicle to charge and communicate/transmit various functions internally and externally. Additionally, my 12V battery discharges to a non-start condition if the vehicle is not used for two days.

So, although my Fusion has been a great vehicle for me for 8 years now, it has become a nightmare. And, this should not have been the case but for Ford management mismanagement. It was common knowledge for some time that Level 3G modem service would ultimately transition to Level 4G. But, Ford waited until November 2021 to inform some electric vehicle owners that the Level 4 transition would occur around March 2022. And, then only  owners of 2014 and up vehicles were notified that they could buy a Level 4G upgrade kit. I NEVER RECEIVED ANY KIND OF COMMUNICATION ABOUT MY 2013 Energi! (And, I am told by a dealer that there is a recent Ford notice stating that there are problems with modem upgrades, and they should be halted until further notice). 

And, now, your message simply tells me that there is no compatible modem for my 2013 Fusion at this time. It is unacceptable for Ford to, essentially, leave me with a vehicle which will not function as intended as a PV, and to not communicate with me to admit this technical problem and express a plan for resolution. It is not AT&T which caused this situation. It is the negligence of Ford. It is my intent to seek to form a class action lawsuit based upon a "fitness for purpose" principle. I have unnecessarily spent too much time with dealers and Ford Support searching answers which should have been provided to me by Ford."  

[jtex]

On 4/27/2022 at 12:34 PM, duskpearl said:

I have a 2013 Energi, and Ford has not contacted me about decommissioned functions caused by decommissioning of the 3G modem. I found out about ther modem issue through forums  after not being able to charge as well as experiencing other malfunctions in March 2022. I now have a non-electric Energi and no MyFordMobile or other way to communicate from within or outside the vehicle (and, FordPass will not activate for me); and, if I don't operate the vehicle at least every few days, the 12V battery depletes to a non-start condition.  I am very, very unhappy with Ford. After numerous communicatioins with dealers and Ford Customer Experience, I am told that there is no fix for a 2013 modem at this time (also, a dealer told me that there is a recent Ford notice to dealers to cease doing the upgrade on 2014- models because there are problems with the upgrade). Ford has given me no hope for if and when my vehicle can function as it was designed. Meanwhile, after accumulating 2/3 of my total 58,000 miles in electric mode, I am relegated to only internal combustion miles, and my charger cord hangs unused. If others of you are experiencing a horrible lack of care and concern from Ford (no matter the model or year of your Ford E vehicle), I think we should consider a class action lawsuit. Here is my April 14 response to Ford Customer Experience telling me there is no fix at this time:

 

" Thank you for responding to my concerns about the lack of functionality of my 2013 Fusion Energi as we initially discussed in our phone conversation. In the six times I contacted Ford Support, you are the only one of several who actually followed up after telling me I could expect a follow up from Ford. Although I appreciate your response to my concerns in our phone conversation, it should be self evident that the response does not address the serious fact that my vehicle does not function as Ford intended, and I accepted, when I purchased the vehicle in September 2013.

I told you and other Support staff that I was not convinced that I first needed to have my vehicle diagnosed at a Ford dealership when, in fact, you at Ford corporate have technical specialists who could tell me (and should have told me in writing!)  if my vehicle failure symptoms could be caused by lack of a functioning modem. Nevertheless, I went to a dealer for a diagnosis because you offered me no alternative even though I really wanted to talk to a Corporate PV specialist first. My experience trying to get information from dealers (prior to contacting Support) is that they either did not return my calls, or simply expressed that they did not have knowledge of the modem issue. 

The result of dealer diagnosis is as I expected--that the lack of a modem affects the ability of the vehicle to charge and communicate/transmit various functions internally and externally. Additionally, my 12V battery discharges to a non-start condition if the vehicle is not used for two days.

So, although my Fusion has been a great vehicle for me for 8 years now, it has become a nightmare. And, this should not have been the case but for Ford management mismanagement. It was common knowledge for some time that Level 3G modem service would ultimately transition to Level 4G. But, Ford waited until November 2021 to inform some electric vehicle owners that the Level 4 transition would occur around March 2022. And, then only  owners of 2014 and up vehicles were notified that they could buy a Level 4G upgrade kit. I NEVER RECEIVED ANY KIND OF COMMUNICATION ABOUT MY 2013 Energi! (And, I am told by a dealer that there is a recent Ford notice stating that there are problems with modem upgrades, and they should be halted until further notice). 

And, now, your message simply tells me that there is no compatible modem for my 2013 Fusion at this time. It is unacceptable for Ford to, essentially, leave me with a vehicle which will not function as intended as a PV, and to not communicate with me to admit this technical problem and express a plan for resolution. It is not AT&T which caused this situation. It is the negligence of Ford. It is my intent to seek to form a class action lawsuit based upon a "fitness for purpose" principle. I have unnecessarily spent too much time with dealers and Ford Support searching answers which should have been provided to me by Ford."  

I have a 2020 FFE that was delivered with a 3G modem, never received any communication from Ford, and the two local dealers have multiple times proven clueless on this issue. One even promised me they would do more research and get back to me . . .that was over a month ago.

 

So I took the DIY 3G->4G path with the great support of the folks on this forum and the CMax forum on the same issue.   Like others I was successful and while Fordpass includes some nonsense data values on EV use, etc. I now can once again remotely manage charging preferences, lock, unlock and start . . .so I am back to as good as MFM was for my needs.

 

I have no idea what architecture changes Ford may have made between 2013 and 2020 that would prevent a successful upgrade by the dealer or DIY.  Perhaps they were substantial.   There may be someone on this forum that has pulled it off and may be able to share key aspects if you eventually decide to give up taking the Ford/dealer path.

 

 

[Titanium Tom]

These people may be able to give you a consultation for a class action, but if found in your favor, the settlements can take years to receive.

https://bergermontague.com/practice-area/

 

April 10th was the last time I spoke to Ford customer service and they said they will keep an open ticket on the issue. I will call back every 30 days until this gets resolved.