4G Modem replacement details

[GoodIfFord]

Hi everyone.  I just bought a 2019 Fusion Energi, and I absolutely love it!  We kind of fell into it while test driving vehicles, and just before gas prices decided to spike, so it was perfect timing.  I just wanted to tell you my modem experience.  I have a 2019 Explorer with remote start, so I was already familiar with FordPass.  When I connected the Fusion to FordPass, I knew right away something was amiss.  After some googling, I quickly found out that Ford did a dumb thing and put a 3g modem in a 2019 vehicle.  I called several dealerships with similar quotes, but only one knew right away what I was talking about, so I went with them.  It was around $700.

 

I took it in, and after a little while, they told me they installed the 4g modem, but they couldn't update the module.  It was giving them a wrong part number error.  They double checked the part, and it was the correct part.  They ordered and installed another one thinking bad part, but the new modem gave same error.  They kept the vehicle for a week so that they could work with Ford engineers, only to find out this was a known issue on some vehicles and that Ford was working on a fix.  They gave me the car back with 4g modem installed, and said they would contact me when Ford has a fix.

 

Later that day I received the car back, I was able to connect the Fusion to FordPass.  Everything seemed to be working.  Charging info, EV data, remote lock and unlock, etc.  I let the dealership know it was working, and they said that was good news and they will let me know when the update arrives, and they will let me decide if I want to go ahead with the update.  The only thing that seemed to be missing was the Tire Pressure info.  It seems to want to display the info, but nothing shows up but text.

 

I go on spring break, and when I get home, I noticed the charging notification was missing from the bottom of app, EV data was missing, and a couple of other things gone, but some things like lock and unlock was still there.  This is Android device, and I noticed there was a software update to the app while I was gone.  Then the dealership calls me back that Ford fixed the issue, so I took it in and it programmed correctly.  But the app is still not functioning like it did before I left for spring break (before app update).  I noticed in this thread that some users had same experience, but I see others still getting the data.  Was there a fix?  Do I need to re-add it to FordPass?

 

I did not ask for hardware or software (before or after update) information on the 4g modem.  Paperwork has the following for part number: VMU7Z*A00A25*C.

[Locutus]

On 4/7/2022 at 12:53 PM, GoodIfFord said:

Hi everyone.  I just bought a 2019 Fusion Energi, and I absolutely love it!  We kind of fell into it while test driving vehicles, and just before gas prices decided to spike, so it was perfect timing.  I just wanted to tell you my modem experience.  I have a 2019 Explorer with remote start, so I was already familiar with FordPass.  When I connected the Fusion to FordPass, I knew right away something was amiss.  After some googling, I quickly found out that Ford did a dumb thing and put a 3g modem in a 2019 vehicle.  I called several dealerships with similar quotes, but only one knew right away what I was talking about, so I went with them.  It was around $700.

 

I took it in, and after a little while, they told me they installed the 4g modem, but they couldn't update the module.  It was giving them a wrong part number error.  They double checked the part, and it was the correct part.  They ordered and installed another one thinking bad part, but the new modem gave same error.  They kept the vehicle for a week so that they could work with Ford engineers, only to find out this was a known issue on some vehicles and that Ford was working on a fix.  They gave me the car back with 4g modem installed, and said they would contact me when Ford has a fix.

 

Later that day I received the car back, I was able to connect the Fusion to FordPass.  Everything seemed to be working.  Charging info, EV data, remote lock and unlock, etc.  I let the dealership know it was working, and they said that was good news and they will let me know when the update arrives, and they will let me decide if I want to go ahead with the update.  The only thing that seemed to be missing was the Tire Pressure info.  It seems to want to display the info, but nothing shows up but text.

 

I go on spring break, and when I get home, I noticed the charging notification was missing from the bottom of app, EV data was missing, and a couple of other things gone, but some things like lock and unlock was still there.  This is Android device, and I noticed there was a software update to the app while I was gone.  Then the dealership calls me back that Ford fixed the issue, so I took it in and it programmed correctly.  But the app is still not functioning like it did before I left for spring break (before app update).  I noticed in this thread that some users had same experience, but I see others still getting the data.  Was there a fix?  Do I need to re-add it to FordPass?

 

I did not ask for hardware or software (before or after update) information on the 4g modem.  Paperwork has the following for part number: VMU7Z*A00A25*C.

I am having the same problem with my 2020 FFE.  It worked fine for two weeks and then suddenly the same information disappeared as yours.  In short, all of the EV driving data and battery information are gone.  I have an escalation with Ford.  Its been open for two weeks.  They contacted me yesterday to let me know they are still working on the issue.

[bookemdano]

On 4/7/2022 at 11:53 AM, GoodIfFord said:

Hi everyone.  I just bought a 2019 Fusion Energi, and I absolutely love it!  We kind of fell into it while test driving vehicles, and just before gas prices decided to spike, so it was perfect timing.  I just wanted to tell you my modem experience.  I have a 2019 Explorer with remote start, so I was already familiar with FordPass.  When I connected the Fusion to FordPass, I knew right away something was amiss.  After some googling, I quickly found out that Ford did a dumb thing and put a 3g modem in a 2019 vehicle.  I called several dealerships with similar quotes, but only one knew right away what I was talking about, so I went with them.  It was around $700.

 

I took it in, and after a little while, they told me they installed the 4g modem, but they couldn't update the module.  It was giving them a wrong part number error.  They double checked the part, and it was the correct part.  They ordered and installed another one thinking bad part, but the new modem gave same error.  They kept the vehicle for a week so that they could work with Ford engineers, only to find out this was a known issue on some vehicles and that Ford was working on a fix.  They gave me the car back with 4g modem installed, and said they would contact me when Ford has a fix.

 

Later that day I received the car back, I was able to connect the Fusion to FordPass.  Everything seemed to be working.  Charging info, EV data, remote lock and unlock, etc.  I let the dealership know it was working, and they said that was good news and they will let me know when the update arrives, and they will let me decide if I want to go ahead with the update.  The only thing that seemed to be missing was the Tire Pressure info.  It seems to want to display the info, but nothing shows up but text.

 

I go on spring break, and when I get home, I noticed the charging notification was missing from the bottom of app, EV data was missing, and a couple of other things gone, but some things like lock and unlock was still there.  This is Android device, and I noticed there was a software update to the app while I was gone.  Then the dealership calls me back that Ford fixed the issue, so I took it in and it programmed correctly.  But the app is still not functioning like it did before I left for spring break (before app update).  I noticed in this thread that some users had same experience, but I see others still getting the data.  Was there a fix?  Do I need to re-add it to FordPass?

 

I did not ask for hardware or software (before or after update) information on the 4g modem.  Paperwork has the following for part number: VMU7Z*A00A25*C.

 

The TPMS screen you're seeing is normal. The type of modem Ford is using for this retrofit is not capable of displaying actual tire pressures or even identifying which tire is low. As long as all pressures are OK you will just see the word "Monitoring" on that screen. If one or more tires is low then the status will show "Low", at which point you'll need to physically set eyes/pressure gauge on the tires to narrow it down.

 

As for the other stuff that disappeared from FordPass, that has happened to most of us. It may just show back up on its own eventually. Or you could try a master reset from the sync screen of the car (Settings > General) followed by re-authorizing the car to FordPass.

[Locutus]

On 4/7/2022 at 3:59 PM, bookemdano said:

 

The TPMS screen you're seeing is normal. The type of modem Ford is using for this retrofit is not capable of displaying actual tire pressures or even identifying which tire is low. As long as all pressures are OK you will just see the word "Monitoring" on that screen. If one or more tires is low then the status will show "Low", at which point you'll need to physically set eyes/pressure gauge on the tires to narrow it down.

 

As for the other stuff that disappeared from FordPass, that has happened to most of us. It may just show back up on its own eventually. Or you could try a master reset from the sync screen of the car (Settings > General) followed by re-authorizing the car to FordPass.

FYI, the master reset doesn't fix the missing data issue.

[bookemdano]

On 4/7/2022 at 3:01 PM, Locutus said:

FYI, the master reset doesn't fix the missing data issue.

 

It's likely an issue on Ford's end then--especially if this is happening to several of you simultaneously. I have a C-max, and after a week or two of regular updates to my battery level in FordPass, one day it was completely missing--all that was showing was the fuel level (like a non-PHEV car). Tried force-closing the app, deleting it & reinstalling it, master reset of Sync & reauthorizing the connection with FordPass. Eventually after another few days the data just started showing up again.

 

FordPass is basically a black box. None of us really have any idea how it's set up and how information flows in and out of it, unfortunately. But if you had that data in there at one point (and haven't changed anything on your end) then chances are good that it will come back at some point. So there's probably nothing to do but wait it out.

[GoodIfFord]

Thanks for the info.  I'll wait it out.

 

For the Tire Pressure Monitor, it doesn't give a status (before or after the other stuff went missing).  Just says what to expect.

 

[jtex]

On 4/7/2022 at 4:49 PM, GoodIfFord said:

Thanks for the info.  I'll wait it out.

 

For the Tire Pressure Monitor, it doesn't give a status (before or after the other stuff went missing).  Just says what to expect.

 

One of us would have to let the air out of a tire to confirm, but perhaps the variable word “Monitoring” toggles to “Low” within the prior screen’s Tire Pressure button.

 

As to other information going away I had the same problem during a regional cell tower outage.  Once the towers were back all of my information quickly returned.    While Forscan does allow you to see 4G signal strength of the TCU, but I would also try assuring your vehicle is in a known strong signal ATT coverage zone for a few hours to see if that changes anything.

[bookemdano]

On 4/7/2022 at 4:49 PM, GoodIfFord said:

Thanks for the info.  I'll wait it out.

 

For the Tire Pressure Monitor, it doesn't give a status (before or after the other stuff went missing).  Just says what to expect.

 

 

Yeah but the button that leads you to that screen says "Tire Pressure Monitoring". My assumption is that if you have a low tire it may change to say "Tire Pressure Low". Either that or the low pressure alert will show in the "Vehicle Status" section.

 

If no one does it first, I will test this by bleeding some/most of the air out of one of my tires. I seem to recall someone posted the threshold PSI at which Ford considers a tire low, but I can't recall off-hand. It would be good to verify that this function still works (it definitely worked with MyFordMobile, but that app also displayed alerts for other things like rolled down windows, doors ajar and if doors were locked or not. So far I have seen none of that in FordPass.

 

Edit: Hah! @jtex beat me to it by mere seconds! ?

Edited April 7, 2022 at 10:06 PM by bookemdano

[jtex]

@bookemdano as my father would say ages ago when filling my beer glass just seconds before I was going to “great minds think alike” ?

 

For the entire team on this forum  . . As things settle in and more and more of us are successful with our DIY upgrades and dealer upgrades IMHO it is useful when there are either improvements or regressions of functionality to keep in mind it is more than likely that our connected vehicle are basically “internet of things” (IOT) devices and as such in many ways work similarity to IOT cameras, temperature monitors, etc. in that you smartphone’s apps are  not talking directly to our cars, but rather to “Ford” and “Ford” is talking to our cars as in (with “<->” signifying data communications):

 

your vehicle’s functions<->your vehicle’sTC(inclantenna)<->AT&T 4G network/Internet<->Ford’s Fordpass infrastructure “APIs/servers”<->Internet/Fordpass app on your device

 

Your car’s TCU is handling a conversation between your vehicle and Ford, Ford maintains the core database of your vehicle’s parameter variables (door locked, charge level, etc.), and your app dialogues with Ford.   If for any reason Ford can no longer “see” your TCU then the Fordpass app will only have access to what is basically static/archival information.  So while the “one source of truth” if your vehicle’s stat is your vehicle and what the TCU is sharing about it to Ford unless Ford knows about it then your app on your phone doesn’t ? While this may seem inefficient there are many advantages to this approach  . . .especially from a security perspective as in to hack your car someone would have to hack Ford’s connected car architecture.

Edited April 7, 2022 at 11:26 PM by jtex

[GoodIfFord]

Huh.  I would have never of guessed I had to look at the little text on the button icon to determine tire pressure status.  LOL.  On the Explorer, the icon says the same thing, but I click the button and it shows a similar picture that the car display shows, with the tire pressure of each tire.

 

@jtex, understood, but I am using my 2019 Explorer as a point of reference.  For three years I have never had an issue with FordPass and the Explorer.  And it's not like I'm pulling data from it all the time like my other IOT devices e.g. cameras that have similar data flow and infrastructure, but even those I haven't had many issues.  First thing I check is if I can refresh the Explorer in FordPass to make sure it is not a more broad issue with the system.  The vehicles are sitting right next to each other, so the cell signal is the same.  I'm just a little disappointed I'm having this experience already.  FordPass and vehicle data, including PHEV data, is used all over the world, so I'm guessing it's not a broader issue or we would be hearing more about it elsewhere.  I'm guessing I just have to deal with a PHEV in the US that is last on Ford's list to support since they don't make them anymore.  That's okay, because I love the car.  ?

[bookemdano]

On 4/7/2022 at 6:02 PM, jtex said:

@bookemdano as my father would say ages ago when filling my beer glass just seconds before I was going to “great minds think alike” ?

 

For the entire team on this forum  . . As things settle in and more and more of us are successful with our DIY upgrades and dealer upgrades IMHO it is useful when there are either improvements or regressions of functionality to keep in mind it is more than likely that our connected vehicle are basically “internet of things” (IOT) devices and as such in many ways work similarity to IOT cameras, temperature monitors, etc. in that you smartphone’s apps are  not talking directly to our cars, but rather to “Ford” and “Ford” is talking to our cars as in (with “<->” signifying data communications):

 

your vehicle’s functions<->your vehicle’sTC(inclantenna)<->AT&T 4G network/Internet<->Ford’s Fordpass infrastructure “APIs/servers”<->Internet/Fordpass app on your device

 

Your car’s TCU is handling a conversation between your vehicle and Ford, Ford maintains the core database of your vehicle’s parameter variables (door locked, charge level, etc.), and your app dialogues with Ford.   If for any reason Ford can no longer “see” your TCU then the Fordpass app will only have access to what is basically static/archival information.  So while the “one source of truth” if your vehicle’s stat is your vehicle and what the TCU is sharing about it to Ford unless Ford knows about it then your app on your phone doesn’t ? While this may seem inefficient there are many advantages to this approach  . . .especially from a security perspective as in to hack your car someone would have to hack Ford’s connected car architecture.

 

Exactly right, and well-put.

 

Incidentally, I think I remember you saying in a previous post that you are getting trip records showing up in Driving Data > My Journeys > My EV Driving Data. Do you recall if you enabled Journey recording "automatically via AppLink" or not? I have not enabled journey recording, but I also am not getting any data populated under EV Driving Data. Just wondering if Ford tied the two functions together (even though they should not be... journeys are recorded/uploaded from your phone and EV Driving Data should come directly from the TCU).

Edited April 8, 2022 at 02:06 PM by bookemdano

[Locutus]

On 4/8/2022 at 10:05 AM, bookemdano said:

 

Exactly right, and well-put.

 

Incidentally, I think I remember you saying in a previous post that you are getting trip records showing up in Driving Data > My Journeys > My EV Driving Data. Do you recall if you enabled Journey recording "automatically via AppLink" or not? I have not enabled journey recording, but I also am not getting any data populated under EV Driving Data. Just wondering if Ford tied the two functions together (even though they should not be... journeys are recorded/uploaded from your phone and EV Driving Data should come directly from the TCU).

You don't have to enable Journeys for the EV Driving Data to populate.  I never enabled that setting and mine was working before this data and other functions disappeared.

[bookemdano]

On 4/8/2022 at 9:12 AM, Locutus said:

You don't have to enable Journeys for the EV Driving Data to populate.  I never enabled that setting and mine was working before this data and other functions disappeared.

 

OK, thanks. Good that it doesn't require Journey recording to be enabled, but bad that it has never worked for me, so may be an incompatibility with the C-Max versus the Fusion.

[Locutus]

On 4/8/2022 at 10:25 AM, bookemdano said:

 

OK, thanks. Good that it doesn't require Journey recording to be enabled, but bad that it has never worked for me, so may be an incompatibility with the C-Max versus the Fusion.

I think it is a work in progress.  It worked for two weeks on my 2020 FFE.  Then EV data and other functions disappeared.

[bookemdano]

On 4/8/2022 at 9:28 AM, Locutus said:

I think it is a work in progress.  It worked for two weeks on my 2020 FFE.  Then EV data and other functions disappeared.

 

Could be right about that. Just spoke with another C-Max owner who DIYed the modem swap and he previously had EV trip data appear but his disappeared same as yours did. Whereas mine has the spot for EV driving data but nothing in it. To paraphrase Forrest Gump, FordPass is like a box of chocolates, you never know what you're gonna get ?

[Locutus]

The battery level, fuel level, preferred charge times, one time charge notification and charge logs have returned.  The departure time settings has returned to the original location.  EV driving data is still missing.

[jtex]

On 4/8/2022 at 10:03 AM, bookemdano said:

 

Could be right about that. Just spoke with another C-Max owner who DIYed the modem swap and he previously had EV trip data appear but his disappeared same as yours did. Whereas mine has the spot for EV driving data but nothing in it. To paraphrase Forrest Gump, FordPass is like a box of chocolates, you never know what you're gonna get ?

I tried Journeys a few weeks back and while it was interesting the value judgements it was making on my driving style was too much to handle so since then I have always had Journeys off, but I do get lots of fun facts after each drive under Driving Data/My Journeys/EV Data/My EV Driving . . .so I have been churning through the “what may be different?” for you folks.

 

Each time I have reset SYNC for any reason once it comes back online I have a checklist of my prefs I set including: connect to my home wifi for SYNC updates, set Home and Work favorites, pair both cell phones, turn off CarPlay, turn off charge light, and then this is what you folks may want to check. . . .   under apps in SYNC I download the SYNC Fordpass app and once it becomes alive (sometimes it take a few minutes) in SYNC you are asked to give it permissions,  I give it all the permissions, then I give all permissions to “all apps” and the “app catalog”.  This is done all in SYNC.   Also on my iPhone I have given the iOS app Fordpass “always” location rights.  When driving my iPhone is also always connected to the car via USB and Bluetooth.

 

I bring up all of the above because perhaps while I have Journeys off giving both the related SYNC Fordpass app all the rights and the iOS Fordpass app location services rights/permissions in some way allows the required data to get to the Fordpass back end database to then be reported in the smartphone Fordpass app inside “Driving Data.”   So you folks may want to mess with that if you don’t have it set the same way.

 

For overall functionality of Fordpass now on my DIY FFE TCU swap I am “all good” for all functions.   Indeed I am now in better shape than with MFM and have the benefits of 4G speed. The key “must do’s” seem to be:

 

1) “H” TCU

2) “-UM” firmware, calibration, etc. for that H TCU using Forscan’s latest beta with a top quality USB OBE cable

3) Configuring ALL the lines of your TCU to be absolutely identical to the known good dealer installed configuration (in my case for the FFE).

4) being in a reasonably good AT&T cell reception area

5) using the connected car app to enable the car

6) doing at least one SYNC reset

7) giving it a few days for the FordPass back end to update

 . . . .and having the lastest rev of the Fordpass app on your smart phone

 

Perhaps to the above list the “permissions” on Fordpass in SYNC, etc. also matter, but we will need one or two other team members to validate.

Edited April 9, 2022 at 12:26 PM by jtex

[Locutus]

On 4/9/2022 at 8:22 AM, jtex said:

I tried Journeys a few weeks back and while it was interesting the value judgements it was making on my driving style was too much to handle so since then I have always had Journeys off, but I do get lots of fun facts after each drive under Driving Data/My Journeys/EV Data/My EV Driving . . .so I have been churning through the “what may be different?” for you folks.

 

Each time I have reset SYNC for any reason once it comes back online I have a checklist of my prefs I set including: connect to my home wifi for SYNC updates, set Home and Work favorites, pair both cell phones, turn off CarPlay, turn off charge light, and then this is what you folks may want to check. . . .   under apps in SYNC I download the SYNC Fordpass app and once it becomes alive (sometimes it take a few minutes) in SYNC you are asked to give it permissions,  I give it all the permissions, then I give all permissions to “all apps” and the “app catalog”.  This is done all in SYNC.   Also on my iPhone I have given the iOS app Fordpass “always” location rights.  When driving my iPhone is also always connected to the car via USB and Bluetooth.

 

I bring up all of the above because perhaps while I have Journeys off giving both the related SYNC Fordpass app all the rights and the iOS Fordpass app location services rights/permissions in some way allows the required data to get to the Fordpass back end database to then be reported in the smartphone Fordpass app inside “Driving Data.”   So you folks may want to mess with that if you don’t have it set the same way.

 

For overall functionality of Fordpass now on my DIY FFE TCU swap I am “all good” for all functions.   Indeed I am now in better shape than with MFM and have the benefits of 4G speed. The key “must do’s” seem to be:

 

1) “H” TCU

2) “-UM” firmware, calibration, etc. for that H TCU using Forscan’s latest beta with a top quality USB OBE cable

3) Configuring ALL the lines of your TCU to be absolutely identical to the known good dealer installed configuration (in my case for the FFE).

4) being in a reasonably good AT&T cell reception area

5) using the connected car app to enable the car

6) doing at least one SYNC reset

7) giving it a few days for the FordPass back end to update

 . . . .and having the lastest rev of the Fordpass app on your smart phone

 

Perhaps to the above list the “permissions” on Fordpass in SYNC, etc. also matter, but we will need one or two other team members to validate.

Thanks for trying to help.  But, you do not need to turn off CarPlay or have location services for FordPass enabled on your phone to collect EV driving data.  This data is separate from the FordPass app and doesn't use that app in the collection at all.  In fact, you don't even need to have FordPass installed on your phone to collect the data.  Mine was working fine without doing having any of this enabled in FordPass.

[Locutus]

On 4/8/2022 at 11:33 PM, Locutus said:

The battery level, fuel level, preferred charge times, one time charge notification and charge logs have returned.  The departure time settings has returned to the original location.  EV driving data is still missing.

The EV Data has also returned including all the original data and any new data that was collected since the function disappeared.

[bookemdano]

On 4/9/2022 at 10:17 AM, Locutus said:

The EV Data has also returned including all the original data and any new data that was collected since the function disappeared.

 

Yes, there are two separate problems here.

 

1. Folks who have had EV driving data records show up in the past, for whom that button/section subsequently disappeared in FordPass, along with other data in the app. This was apparently resolved yesterday for several folks. We can assume it's due to Ford tweaking things on the server side

 

2. Those of us who have the button/section for EV driving data but have never had any trips appear there (it always says "You have no previous trip events to view"). It's possible some of these folks also had the button disappear temporarily, but the fundamental problem is that trip data appears to not be sending from the car to Ford, or that it's being sent but Ford is discarding it for some reason. This problem remains unresolved.

 

Anecdotally, I think that Fusion owners are having more success seeing EV trip data than C-Max owners. So one idea is that it could be the first two digits of 754-02-01 in the TCU as-built. Other than the electrical architecture in 754-01-01, that's the only difference in the TCU configuration between the C-Max and the Fusion Energi. The C-Max has 00 there and the Fusion has 1E. The one C-Max person I've found who is getting EV trip data (@bakedpatato) also has 1E, so that's a potentially promising lead.

 

@Locutus and @jtex - Both of you are getting EV trip data as of now, right? Can you confirm if you have 1EA0 for your TCU 754-02-01?

 

I've made that change to my TCU config and then refreshed FordPass a few times. Haven't seen any trip data show up yet in FordPass, but it may need some combination of:

 

1. Driving

2. Waiting

3. Re-authorizing the vehicle in FordPass

 

I'll give it a week or so with the present configuration to see if anything changes. 

Edited April 9, 2022 at 04:43 PM by bookemdano

[Titanium Tom]

On 3/8/22 I tried to upgrade the 3G to a 4G modem on my 2019 Energi because it was listed in affected vehicles by model, year, date, and place of manufacturing. The dealership worked 3 hours trying to program it to no avail. Ford contacted me and said that their engineers are working on a fix and will contact me when it's ready. (It's been four weeks now.) My VIN is NOT LISTED in the On-line Automotive Service Information System (OASIS) or the Ford Field Service Action (FSA) for this Customer Satisfaction Program. I miss the MyFordMobile remote functions that could be available with the FordPass app and a programmable 4G modem to access it. What's app with that Bill Ford?

[Titanium Tom]

I'm hoping Ford engineers figure this out soon for me and everyone this impacts.

Edited April 9, 2022 at 05:10 PM by Titanium Tom
error

[jtex]

On 4/9/2022 at 11:43 AM, bookemdano said:

 

Yes, there are two separate problems here.

 

1. Folks who have had EV driving data records show up in the past, for whom that button/section subsequently disappeared in FordPass, along with other data in the app. This was apparently resolved yesterday for several folks. We can assume it's due to Ford tweaking things on the server side

 

2. Those of us who have the button/section for EV driving data but have never had any trips appear there (it always says "You have no previous trip events to view"). It's possible some of these folks also had the button disappear temporarily, but the fundamental problem is that trip data appears to not be sending from the car to Ford, or that it's being sent but Ford is discarding it for some reason. This problem remains unresolved.

 

Anecdotally, I think that Fusion owners are having more success seeing EV trip data than C-Max owners. So one idea is that it could be the first two digits of 754-02-01 in the TCU as-built. Other than the electrical architecture in 754-01-01, that's the only difference in the TCU configuration between the C-Max and the Fusion Energi. The C-Max has 00 there and the Fusion has 1E. The one C-Max person I've found who is getting EV trip data (@bakedpatato) also has 1E, so that's a potentially promising lead.

 

@Locutus and @jtex - Both of you are getting EV trip data as of now, right? Can you confirm if you have 1EA0 for your TCU 754-02-01?

 

I've made that change to my TCU config and then refreshed FordPass a few times. Haven't seen any trip data show up yet in FordPass, but it may need some combination of:

 

1. Driving

2. Waiting

3. Re-authorizing the vehicle in FordPass

 

I'll give it a week or so with the present configuration to see if anything changes. 

In my case yes, on both:  I am getting EV data & am using the “1AE0” at that spot in the TCU.  Indeed all started working fine for me on my FFE once I made sure every character on every line was identical in my TCU config to the one posted by someone who had it done by a Ford dealer.  Also I can confirm the very frequent relay clicks when the car is off but plugged in have now gone away.

[bookemdano]

On 4/9/2022 at 12:05 PM, Titanium Tom said:

On 3/8/22 I tried to upgrade the 3G to a 4G modem on my 2019 Energi because it was listed in affected vehicles by model, year, date, and place of manufacturing. The dealership worked 3 hours trying to program it to no avail. Ford contacted me and said that their engineers are working on a fix and will contact me when it's ready. (It's been four weeks now.) My VIN is NOT LISTED in the On-line Automotive Service Information System (OASIS) or the Ford Field Service Action (FSA) for this Customer Satisfaction Program. I miss the MyFordMobile remote functions that could be available with the FordPass app and a programmable 4G modem to access it. What's app with that Bill Ford?

 

Ford only offered CSP coverage to owners who were still within their service commitment period for MyFordMobile. The 2019 Fusion Energi came with a two-year service commitment (starting on the original sale date to the first owner of the car). So for most folks with 2019s, that two-year period ended in late 2020 to mid-2021, which was prior to the introduction of the CSP.

 

Not defending Ford here--their handling of this whole thing has been abysmal. Just saying that's likely why your VIN is not on the list. In fact only a tiny percentage of the affected vehicles got coverage under the CSP, which I'm sure was intentional on Ford's part. If it's any consolation, the CSP only covered labor, to the tune of ~$100. Even those covered by the CSP are on the hook for the part(s), which runs $300+. So in terms of the monetary benefit of the CSP, it's only about 25% of the total cost.

[bookemdano]

On 4/9/2022 at 4:47 PM, jtex said:

In my case yes, on both:  I am getting EV data & am using the “1AE0” at that spot in the TCU.  Indeed all started working fine for me on my FFE once I made sure every character on every line was identical in my TCU config to the one posted by someone who had it done by a Ford dealer.  Also I can confirm the very frequent relay clicks when the car is off but plugged in have now gone away.

 

Thanks for confirming! Will report back to see if that change makes any difference.