sdkirby Posted April 14, 2013 at 03:23 PM Report Share Posted April 14, 2013 at 03:23 PM Ok guys... I just picked up my new Fusion Energi the other day and love it so far. However, I am having trouble getting the MyFordMobile.com website and iPhone app to connect to my car. I added the car using the VIN and it said I just need to confirm int he car that I have access to vehicle. This was two days ago and nada. I have no features available online or in the iPhone. Any clues? Thanks,Sean Quote Link to comment Share on other sites More sharing options...
Russael Posted April 14, 2013 at 03:48 PM Report Share Posted April 14, 2013 at 03:48 PM You may have fatfingered the VIN and/or ESN it was looking for. That's the only thing that comes to mind. I's and 1's can look the same... O's and 0's can look similar. That's the only thing that comes to mind. Your satellite radio works, I presume? We all get free trials of that service. Quote Link to comment Share on other sites More sharing options...
Energized Posted April 14, 2013 at 05:13 PM Report Share Posted April 14, 2013 at 05:13 PM Ok guys... I just picked up my new Fusion Energi the other day and love it so far. However, I am having trouble getting the MyFordMobile.com website and iPhone app to connect to my car. I added the car using the VIN and it said I just need to confirm int he car that I have access to vehicle. This was two days ago and nada. I have no features available online or in the iPhone. Any clues? Thanks, Sean Have you checked for the acceptance message when the car is in a different location, maybe with better cell service? Have you logged back into the website to see if there are any messages there? Quote Link to comment Share on other sites More sharing options...
sdkirby Posted April 14, 2013 at 07:55 PM Author Report Share Posted April 14, 2013 at 07:55 PM Russael, VIN was typed properly as I have tried multiple times now to add it again and it tells me I have already requested authorization. Yes, Sat radio work perfectly. Energized, Maybe I don't know how to "check for acceptance".... is there a menu I am supposed to navigate to? Also, I did notice that I could not run a System Health Check yet because I don't have at least 200 miles on it... could that be a reason? Thanks again,Sean Quote Link to comment Share on other sites More sharing options...
joeblow231 Posted April 14, 2013 at 07:58 PM Report Share Posted April 14, 2013 at 07:58 PM The system health check goes with your Sync account, that's a separate account. You should get a prompt on the screen to accept the Myford account. I'm not sure what you can do to cause it to appear if it isn't. Quote Link to comment Share on other sites More sharing options...
Energized Posted April 14, 2013 at 09:13 PM Report Share Posted April 14, 2013 at 09:13 PM (edited) Yes, a little acceptance screen pops up on the touch screen when you start the car. You press okay, and then you have to the same thing once more 24 hours later (for security purposes). The MyFord Mobile system works through a two-way cellular data connection the car has embedded in it and not through the Sirius sat system. Do you have good cell phone coverage where you are? I think it uses AT&T. I'd recommend calling the MFM help desk and see what they show on their end. Maybe they can reset your account and resend a request to your car. Edited April 14, 2013 at 09:14 PM by Energized Quote Link to comment Share on other sites More sharing options...
Russael Posted April 14, 2013 at 09:58 PM Report Share Posted April 14, 2013 at 09:58 PM I wasn't 100% sure if the car had a cellular radio in it or not. I do remember something mentioning that if you wanted the car to be a wireless hotspot, you needed to plug in one of those dongles from a provider such as ATT or Verizon and then it'd work, which is why I wasn't sure if the car had that or not. Quote Link to comment Share on other sites More sharing options...
sdkirby Posted April 15, 2013 at 01:52 AM Author Report Share Posted April 15, 2013 at 01:52 AM Out of the blue today I got the prompt... looks like I need to also do a second authorization. Hopefully that one prompts tomorrow. Quote Link to comment Share on other sites More sharing options...
DelS Posted April 22, 2013 at 04:50 AM Report Share Posted April 22, 2013 at 04:50 AM Out of the blue today I got the prompt... looks like I need to also do a second authorization. Hopefully that one prompts tomorrow.Lucky you. I've been in 'stasis' for days with the same problem. I suppose I'll have to pick up the phone. Quote Link to comment Share on other sites More sharing options...
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