timdebin Posted August 3, 2020 at 03:39 PM Report Share Posted August 3, 2020 at 03:39 PM Hello I was wondering if anyone has any information on what carrier/network My Ford Mobile uses? I head AT&T will be shutting off their 3G network in the coming years. I have a feeling this is the network My Ford Mobile uses. I’m hoping it doesn’t become obsolete. Quote Link to comment Share on other sites More sharing options...
murphy Posted August 3, 2020 at 05:52 PM Report Share Posted August 3, 2020 at 05:52 PM MFM uses AT&T. My 2013 came with a 2G modem. Just before 2G went away Ford upgraded it to 3G for free. The car was still under warranty. 4G was already out and they should have gone to 4G. Now 3G is going to sunset in 2022 and 5G is out, it works on my phone. My car is out of warranty. Will they Declare MFM dead and do nothing. (They have already declared the Fusion line dead). Free upgrade to 4G Free upgrade to 5G Paid upgrade to 4G Paid upgrade to 5G Quote Link to comment Share on other sites More sharing options...
nkemp1990 Posted August 6, 2020 at 04:28 PM Report Share Posted August 6, 2020 at 04:28 PM I called Ford's technical support today, and they were most unhelpful. The lady seemed like she didn't know what I was talking about, but she would bring my concerns to the attention of Ford's "engineers". MyFord Mobile isn't great, but it is a feature I like having. Quote Link to comment Share on other sites More sharing options...
murphy Posted August 6, 2020 at 05:07 PM Report Share Posted August 6, 2020 at 05:07 PM First level technical support is probably like most companies. The person is not technically capable. They know how to listen to your complaint, pick out a few key words, search their database for a hit and read the result to you. If no hits they bump to the next level of support. Some will do it live, others will say they will call you. Very seldom has anyone called me back. Quote Link to comment Share on other sites More sharing options...
muzicman61 Posted August 6, 2020 at 05:49 PM Report Share Posted August 6, 2020 at 05:49 PM 40 minutes ago, murphy said: First level technical support is probably like most companies. The person is not technically capable. They know how to listen to your complaint, pick out a few key words, search their database for a hit and read the result to you. If no hits they bump to the next level of support. Some will do it live, others will say they will call you. Very seldom has anyone called me back. So funny how things have changed. 20+ years ago, you worked your tail off as a field engineer. Then once you put in your time, you were rewarded with an office spot answering the phone and providing technical support. Quote Link to comment Share on other sites More sharing options...
nkemp1990 Posted August 6, 2020 at 05:58 PM Report Share Posted August 6, 2020 at 05:58 PM I hesitate to go to the dealer. When I went for an issue with my Focus Electric, the service guy was adamant that I was using a third-party app. He refused to believe that it was an official Ford app until I deleted my car from FordPass and re-added it in front of him so he could see the redirect screen. I'm hoping they have some resolution for this issue. As I mention before, I do enjoy the app, for what it is. Quote Link to comment Share on other sites More sharing options...
muzicman61 Posted August 10, 2020 at 07:17 PM Report Share Posted August 10, 2020 at 07:17 PM Ford Pass is a garbage piece of software ever since it quit reporting mileage and oil life. Quote Link to comment Share on other sites More sharing options...
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