Neil Posted August 13, 2019 at 05:56 PM Report Share Posted August 13, 2019 at 05:56 PM I know these cars are a low production volume, but I'm getting tired of knowing more about my car than the dealer does. The most recent 'incident' involved the recall for the charging cord. I called up the dealer to make an appointment for the recall. I hadn't read much about it, but was pretty sure all that was needed was to turn in the old charge cord and Styrofoam holder in the trunk and get a new one. When I called the dealer they said they needed the car for several hours and that it involved all 'internal wiring' and I did not need to bring the charger. I had to make an appointment for the work to be done. W/E. I make an appointment for 9:00am on Friday and drop off the car the night before (and went to the beach 3 hours away for the weekend) . On Friday night I get a call saying the car is ready to be picked up. I told them I was out of town and that I would pickup the car on Monday morning. On Saturday I get a call saying they needed the serial number from my charger. The charger is in my garage but my son was home so he texts me the S/N and I send it to the dealership. On Monday morning I have my son give me a ride to the dealer to pickup the car. At the last minute I decide to take the old charge just in case they needed it, despite the fact they explicitly said they didn't. Sure enough, I get to the dealership, and talk to the service rep, who I guess had just read Recall notice, and he asks for the old charger. Then they ask me to wait in the 'lounge' while they get he car. After 30 minutes of waiting in the lounge I go back to the service area and nicely say I have to go to work, so it my car isn't finished I'll take the shuttle home and come back in the evening. They scramble around and say it's on the way. The car finally pulls up front, and a tech gets out, opens the trunk and takes the old foam form for the old charger out and puts a new one it. The new charger was sitting on the front seat. What the heck were they doing all day Friday and Saturday if the only thing they had to do was replace the charger? More importantly, why didn't they know how to do it or at least look it up when I made the appointment? I literally watched them do it in front of the service bay. There have been several other issues, like getting in a argument with the service tech over the amount of oil the ICE takes. He said it took 6 quarts and charged me for six quarts. I told him it's a NOT a 2L Ecoboost - it's an 2L Atkinson. He even went so far as to tell me the Owner's Manual was a misprint when I showed him where it said 4.5 Q of oil. Then I asked him to go back and check with the tech because if he put 6 quarts of of oil in it he'll have to drain it and try again. I'm always polite and try not to tell them their jobs, but really? My patience is wearing thin. Quote Link to comment Share on other sites More sharing options...
murphy Posted August 13, 2019 at 06:30 PM Report Share Posted August 13, 2019 at 06:30 PM Is this an electric certified dealer? I emailed my dealer the serial number and a picture of the old charger.When the new one came in I went in and handed them the old one and the insert.The gave me the new one and the new insert.The service manager watched while I installed the insert and the charger in my trunk.Nothing had to be done to the car. It never left the parking lot. Quote Link to comment Share on other sites More sharing options...
jsamp Posted August 14, 2019 at 04:53 AM Report Share Posted August 14, 2019 at 04:53 AM I had a similar experience, though not as bad as yours. They told me they'd need it for half a day which didn't feel right to me either. I dropped it off and left. They called 1/2 hour later when I was just getting home to tell me it was ready. Really? I could have stayed there and saved myself a lot of time driving back and forth. I knew it was just checking serial numbers and replacing the EVSE and foam insert. I think they just wanted to do an inspection on the car to see if they could find some other service they could try to sell me "while the car is here".... Quote Link to comment Share on other sites More sharing options...
4cylinder Posted August 14, 2019 at 12:26 PM Report Share Posted August 14, 2019 at 12:26 PM I will never use a stealership except for recalls and warranty work. Besides being much cheaper, independent shops also generally give you more transparency. At my last oil change I was able to stand by my car and see the staff do the job properly, using the correct oil in the correct quantity. Electric certification doesn't mean much. The average Ford stealership is uninterested in selling EVs regardless. Quote Link to comment Share on other sites More sharing options...
Neil Posted August 14, 2019 at 02:20 PM Author Report Share Posted August 14, 2019 at 02:20 PM I' Is this an electric certified dealer? I emailed my dealer the serial number and a picture of the old charger.When the new one came in I went in and handed them the old one and the insert.The gave me the new one and the new insert.The service manager watched while I installed the insert and the charger in my trunk.Nothing had to be done to the car. It never left the parking lot.m not sure - it's where I bought it, so I assume they are able to work on it. It did take them 2 days to replace the modem (recall) so maybe not. Quote Link to comment Share on other sites More sharing options...
murphy Posted August 14, 2019 at 02:40 PM Report Share Posted August 14, 2019 at 02:40 PM I' m not sure - it's where I bought it, so I assume they are able to work on it. It did take them 2 days to replace the modem (recall) so maybe not. Go here: https://www.ford.com/dealerships/ Click on advanced search.Click on Certified Electric Vehicle RepairEnter your zip codeExecute the search Quote Link to comment Share on other sites More sharing options...
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