lalajee Posted September 19, 2018 at 03:21 AM Report Share Posted September 19, 2018 at 03:21 AM Hello,I bought a used 2013 Ford Fusion Energi with 110k miles.Straight off the bat facing following issues with the hvb charging (which is not charging when plugged in) I tried plugging it in both 120v and 240v chargers but no avail. When connecting to the charger, the ring circles clockwise and then no light at all in the ring. a. The charger is only showing Power light, NO VEHICLE, OUTLET CHECK, OR FAULT LIGHT ONS OR BLINKS. All these lights remain off on the charger. b. The odometer shows a yellow indicator that it is plugged in and charging. c. The Ford Sync screen shows 0% charge and no charging status even whether it is connected or charging or any faults, when i connect to the charger. And after overnight charge as well, still 0%. d. The car is driving fine, as far as the hybrid battery charging and usage goes, both in the city and on the highway and roughly getting 20 EV miles to every 100 miles I am driving. I drove it on 1100 miles trip and it drove fine in terms of hybrid battery (mode). e. I reset the Ford Sync to factory setting and installed My Ford Mobile app and have registered the car on the app, it locks, unlocks and the engine starts perfectly, and there are no error codes whatsoever so far. Kindly if anyone can guide me if I am missing anything or any step I am doing incorrectly, or if anyone had the similar problem with their Fusion energies would like to share their experiences.Thank you in advance. Quote Link to comment Share on other sites More sharing options...
jsamp Posted September 19, 2018 at 05:30 AM Report Share Posted September 19, 2018 at 05:30 AM Make sure car is set to "charge now". There could be a charge time set that does not correspond to when you have it plugged in. Other than that, I can't think of anything else. Quote Link to comment Share on other sites More sharing options...
murphy Posted September 19, 2018 at 09:41 AM Report Share Posted September 19, 2018 at 09:41 AM Are you applying power to the charger before you connect the charger to the car? If you do it in the reverse order the the power failure timer will delay the start of charging for up to 30 minutes. Quote Link to comment Share on other sites More sharing options...
BlindDentist Posted January 23, 2021 at 02:39 PM Report Share Posted January 23, 2021 at 02:39 PM I’m having the exact same issue with my 2018 FFE. Did you find a solution. Just purchased the vehicle yesterday. When I plug it in the charge circle rotates and then no lights, charger only has the power led indicator. Car is set to “charge now”. Let me know if you found anything Quote Link to comment Share on other sites More sharing options...
murphy Posted January 23, 2021 at 04:12 PM Report Share Posted January 23, 2021 at 04:12 PM Did you read the post before yours from over two years ago? The original poster made one post over two years ago and never came back. The EVSE MUST be plugged into the wall first. (It's not a charger, the charger is built into the car). Yes I know everyone calls it a charger. That doesn't make it one. Wait until the EVSE completes its power on start up. Plug the EVSE into the car. The light ring will circle while the car connects to the EVSE. If you listen closely you will hear two contactors pull in, one in the car and one in the EVSE. There are two charge now settings: Home and everywhere else. Have you defined Home to the car? If not, the everywhere else setting needs to be set to charge now. The outlet you use needs to be an individual outlet, That is no other outlets on the circuit. The car will use 12 amperes on a 120 volt 15 ampere circuit. That leaves nothing for anything else to use. (80% rule for continuous use). Is the battery cold soaked? If it is, charging can't start until it is warmed up although the EVSE should be supplying the power to do that. I have to ask. Is the battery already charged? Welcome to the world of electric driving. Mine is a 2013 Energi bought new. Quote Link to comment Share on other sites More sharing options...
BlindDentist Posted January 24, 2021 at 03:21 AM Report Share Posted January 24, 2021 at 03:21 AM Hi Murphy, thanks for the response. Yes, I plug the EVSE into the wall first. The green LED light illuminates. I then plug into the car. LED ring illuminates clockwise then goes blank. The LED on the EVSE for “vehicle” is not illuminated Went into charge settings to make sure it is set to “charge now” Vehicle is outside, today it was 65 deg EVSE on dedicated outlet, nothing else is in use. Tried another outlet at work, still no luck. Confirmed battery is reading 0% Thanks for your time, got the car from CarMax so I’ll have them take a look at it. Tried all the “easy” fixes I could. Maybe I’m missing something. Quote Link to comment Share on other sites More sharing options...
murphy Posted January 24, 2021 at 11:32 AM Report Share Posted January 24, 2021 at 11:32 AM Have you set up a https://www.myfordmobile.com account? It's possible the previous owner of the car still has control of it if he or Carmax didn't delete his account. It takes 24 hours to create the account. Create it online. Then at least 24 hours later a screen will appear in the car that has to be acknowledged. This proves that you have control of the car. Do not try to create the account from the app. That has a history of not working. Quote Link to comment Share on other sites More sharing options...
BlindDentist Posted January 25, 2021 at 08:47 PM Report Share Posted January 25, 2021 at 08:47 PM Took it back to CarMax and they said it needs a new charging cable We'll see if it fixes the issue, I'm sure they are just going with what the easiest fix is Quote Link to comment Share on other sites More sharing options...
jsamp Posted January 26, 2021 at 05:22 PM Report Share Posted January 26, 2021 at 05:22 PM Have you tried another cable? Maybe one from a friend or co-worker, or a public charging station? That would confirm/disprove the cable assumption. Quote Link to comment Share on other sites More sharing options...
theterminator93 Posted January 26, 2021 at 10:11 PM Report Share Posted January 26, 2021 at 10:11 PM I was just thinking the same thing; public charging stations may be easily accessible depending on your location. Depending on what's available you can determine if level 1 and/or level 2 charging works which should confirm that the vehicle, battery, charging port etc. are in working order. Quote Link to comment Share on other sites More sharing options...
jsamp Posted January 27, 2021 at 12:47 AM Report Share Posted January 27, 2021 at 12:47 AM Here's a company that offers free charging at retail locations. Check the map to see if they have any near you: https://voltacharging.com/drivers/ Quote Link to comment Share on other sites More sharing options...
BlindDentist Posted January 28, 2021 at 03:42 AM Report Share Posted January 28, 2021 at 03:42 AM Thanks for the tips. Totally forgot that I could try a charging station. I'm new to all this CarMax got me a new cable and it is working great so that must have been it. Plugged it in and the ring illuminates, all is well. So if you have the same symptoms that my car did try a different charging cable. Quote Link to comment Share on other sites More sharing options...
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