TCU Onboard embedded modem firmware update 1.4.4

[luckyleo]

I have been having problems with MFM losing communication. MFM phone support said I needed the firmware to the modem updated to 1.4.4 and only the dealer could perform this. Took about an hour. I get home and still not working. Dealer says bring it in next week. MFM phone support says it is still 1.4.3. Dealer has it for two days and tries to say my iPhone software is not up to date. MFM support says the dealer is not a recognized EV dealer and to go elsewhere. I drive 25 miles to a dealer who “has an idea” of what needs to be done. An hour later they have no clue. Anyone experiencing this? Almost at the end of my warranty and getting worried what incompetent dealers may charge for software updates that take days to figure out.

 

   I was taking the car in for the steering wheel bolt replacement recall and the works oil change and decided to try yet another dealer for the embedded modem update.   Big mistake.

I told them I am using their dealership since it is an EV certified dealership.  They said there is no such thing.   I guess this was my clue to leave immediately.

This is another incompetent service area that does not know what they are doing.  I dropped the car off Thursday morning and may get it back on Monday. 

I was told that it was frozen and they are trying to get it back.  They also told me, "We told you not to do this update".   

How difficult is it to perform a firmware update and why do they keep telling me it can take 5 hours and if it stops they have to start from scratch.

 

   So I finally got the firmware updated to 1.4.6 and also got the steering wheel bolt recall completed.

As I went to drive away, the airbag fell into my lap.    I really hate dealing with dealerships, just send me the parts and I will do it myself (I know Ford would not let that happen).

Edited June 25, 2018 at 08:55 PM by luckyleo

[Phatman]

I have the same question. Except mine is out of warranty. They said only the dealer can up grade firmware. Has anyone try to DIY?

[mortonch]

I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.com/tools/account/maintenance/recalls.html?pagename=Owner/Page/RecallsPage%3fgnav=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

 

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.

 

@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.

[The Honeybadger]

@mortonch checking in to see if you have had any success? I recently purchased a 2017 Platinum fusion energi that was a Ford executive/engineer lease vehicle in detroit and upongetting the vehicle from my dealer here had the issue where the ESn was not displaying and the reps told me i needed the firmware update, long story short my dealership put in for tech support and have replaced a part likely the modem... I pick it up tomorrow i hope.

[The Honeybadger]

Just to update everyone here if they are having issues with getting their firmware updated. I just picked up my 2017 platinum energi from my dealer after they worked to get the modem updated. Everything is now working as it should. They tried to perform the software update but it still did not seem to work. They then contacted the Ford Techline for assistance and after about 4 days and possibly some stumped engineers they responded and gave the tech some diagnostics to check. After going through those they determined that the modem needed to be replaced. After they ordered that in the were able to program it properly and let me know it was finally working as it should. Picked it up from my dealer, which by the way is not an EV dealer, and was able to immediately register the vehicle and utilize all the app functions. If you still are having issues with not being able to get the firmware updated to 1.4.4 then I would suggest having them contact the Ford Techline for assistance since they are probably well versed in this issue now. Hope this helps

[Phatman]

 

I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.com/tools/account/maintenance/recalls.html?pagename=Owner/Page/RecallsPage%3fgnav=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

 

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.

 

@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.

[Phatman]

 

Thanks for that information. I will try what you recommended. I will check back to let you know how it goes.

 

 

I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.com/tools/account/maintenance/recalls.html?pagename=Owner/Page/RecallsPage%3fgnav=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

 

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.

 

@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.

[Phatman]

 

I tried the link you posted but was not able to get the information you listed. Can you send the info or link again? Thanks.

 

 

I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.com/tools/account/maintenance/recalls.html?pagename=Owner/Page/RecallsPage%3fgnav=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

 

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.

 

@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.

[cegarbage]

I had the modem swapped out about 2 years ago. I had it swapped out right when the update came out, cant remember how long ago it was. Now i have 50k miles on the car, and my ford mobile told me i needed 1.4.6. Dealer wanted to charge me $129 to fix it and i declined.  What additional warranty coverage came with the 3g modem?

[Phatman]

I had the modem swapped out about 2 years ago. I had it swapped out right when the update came out, cant remember how long ago it was. Now i have 50k miles on the car, and my ford mobile told me i needed 1.4.6. Dealer wanted to charge me $129 to fix it and i declined.  What additional warranty coverage came with the 3g modem?

A quick update. I decided to try to reset the fuse to see if it works. It turned out to work for me. I hope that last. I do some where on this forum that it worked for only a few months and it would go dead again. The instructions to reset the fuse is in this forum somewhere. If you search fuse you should find it. Thanks again for your help.

[cegarbage]

I got mine working by pulling the fuse, too. However, I still want to get the firmware upgrade and curious to know what people paid, or if done under warranty.