beaacon Posted July 14, 2017 at 11:35 AM Report Share Posted July 14, 2017 at 11:35 AM 2015 with new modem installed last November, have been unable to connect for over a week now either by PC or App on phone. Anyone else experiencing issues? Quote Link to comment Share on other sites More sharing options...
murphy Posted July 14, 2017 at 02:30 PM Report Share Posted July 14, 2017 at 02:30 PM 2015 with new modem installed last November, have been unable to connect for over a week now either by PC or App on phone. Anyone else experiencing issues?PC and app on phone both work fine for me. Quote Link to comment Share on other sites More sharing options...
kbailey990 Posted July 19, 2017 at 06:47 PM Report Share Posted July 19, 2017 at 06:47 PM I'm having the same problem as Beaacon...I have a 17 Energi, and MyFordMobile stopped updating on July 14th. I get a message that says "update failed" I can't remote start, lock, or unlock since July 14th either. Any ideas? Quote Link to comment Share on other sites More sharing options...
muzicman61 Posted July 20, 2017 at 09:20 PM Report Share Posted July 20, 2017 at 09:20 PM No problems here with MFM and 2017 FFTE. however FordPass has given me a few server errors this week. Quote Link to comment Share on other sites More sharing options...
mikenmar Posted November 7, 2017 at 03:15 AM Report Share Posted November 7, 2017 at 03:15 AM My Ford Mobile is broken for me too. I can't connect to the car at all. Quote Link to comment Share on other sites More sharing options...
bwheetley Posted November 30, 2017 at 06:39 PM Report Share Posted November 30, 2017 at 06:39 PM (edited) So I've ran in to this problem a few times now after getting the 3G modem upgrade this past Jan. In June or July it stopped connecting. I was too busy with work to deal with it so I finally got around to messing with it over the Thanksgiving break. I first removed my car from MyFordMobile and then re-added it. I waited 24 hours then 48 hours and never got the confirmation screen in the car. I didn't know how to do a test on it or see any information on the modem through the car's screens so I decided to reboot the car's computers. I removed the cable from the 12v battery for several seconds and reconnected it. Once I did that, the confirmation popped up on the screen. I was all good... for a couple of days. Then it happened again, it stopped connecting. This time I didn't make any modifications in MyFordMobile, instead I just rebooted the car's computers again. Once I did that, I was able to see the car's status from my mobile and app and on the website. If it keeps happening I will take the car in and see if there's an issue with the modem or some other component. Edited November 30, 2017 at 06:40 PM by bwheetley Quote Link to comment Share on other sites More sharing options...
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