ronmarish Posted February 16, 2017 at 02:55 PM Report Share Posted February 16, 2017 at 02:55 PM (edited) New modem still not working. Isn't this under warranty? The dealership is completely clueless, though they are eev certified... Yes, if I pull the breakers it will work for 3-5 days, then quit again. Edited February 16, 2017 at 02:57 PM by ronmarish Quote Link to comment Share on other sites More sharing options...
bdginmo Posted February 16, 2017 at 07:24 PM Report Share Posted February 16, 2017 at 07:24 PM There are others reporting the same thing. Fortunately I haven't had that problem yet. The location based value charging profiles aren't working for anybody right now either. I am affected by that. Not much else to do except hang tight for now as far as I know. Timewellspent 1 Quote Link to comment Share on other sites More sharing options...
SteveEnergi Posted March 6, 2017 at 12:23 PM Report Share Posted March 6, 2017 at 12:23 PM I had the new modem installed according to FSA 15N04, and I cannot start/unlock, etc... the vehicle using the MyFord Mobile App. I get a message that states "Contact your authorized dealer (FSA 15N04)". Quote Link to comment Share on other sites More sharing options...
dstolp Posted March 7, 2017 at 08:59 PM Report Share Posted March 7, 2017 at 08:59 PM Mine worked for a few days after the new modem was installed. Now the MyFord mobile services and the GO Times don't function. I Haven't checked the charging profiles so that may not be working as well. The Dealership is still trying to get an answer from the factory. Hopefully someone on here will report the solution soon. Quote Link to comment Share on other sites More sharing options...
SteveEnergi Posted March 8, 2017 at 11:54 AM Report Share Posted March 8, 2017 at 11:54 AM I don't think my modem works at all, although when it was first installed it seemed to be able to "remote start" the vehicle. That was prior to the 2G decommissioning. Yesterday, I removed the vehicle from MFM and pulled the #10 fuse. When I added the car back into MFM, the car never received the "initial message", so it leads me to believe the modem is inop. Steve Quote Link to comment Share on other sites More sharing options...
Recce93 Posted March 11, 2017 at 07:40 PM Report Share Posted March 11, 2017 at 07:40 PM It has now been three days since I have been able to connect to my car through the app. I cannot update go times anymore on the MFD either. Gonna try disconnecting the cable to reboot the system, it is Microsoft software in there after all. Quote Link to comment Share on other sites More sharing options...
Recce93 Posted March 11, 2017 at 09:08 PM Report Share Posted March 11, 2017 at 09:08 PM Ok, I disconnected the battery to have the system reset or reboot, don't know what it is called, but that seems to have fixed the connectivity issue and go times. I don't think this is something we should have to do regularly to keep the cars systems working but we will see how long this 'fix' works. It only took a couple minutes so if you are having an issue, might be worth a quick try. You will need a 10mm wrench to loosen the batt cable. Quote Link to comment Share on other sites More sharing options...
troylikesbikes Posted April 16, 2017 at 03:37 AM Report Share Posted April 16, 2017 at 03:37 AM My new modem went in towards the end of December. Mobile app stopped working, as did the ability to change the charge now/value profiles within the car itself. Also, couldn't set any GO times either. Dropped car off for dealership to look at it Thursday, they conclusion was it needs a new modem again, won't get the car back to Monday maybe. I am curious as to whether or not the modem really doesn't work, or they put an old one in because they didn't pay attention to the letter I took in saying what was supposed to be happening back in December. On a unrelated note, had the tranny fluid changed as well, it is just a simple flush and fill (the tech thought it was a CV and would cost a LOT of money) and it was a relatively cheap maintenance item. At 58K, runs like a top, nothing wrong yet other than this modem thing, still getting full range on a charge, the car is a keeper. Quote Link to comment Share on other sites More sharing options...
SteveEnergi Posted April 27, 2017 at 11:42 AM Report Share Posted April 27, 2017 at 11:42 AM Update: So they installed the incorrect modem in my car TWICE! In December and then again in March. When Ford service finally "listened" to me, they ordered the correct modem. They put the old version (NE...) of the modem in my car twice which is really pathetic. As mentioned by other posters the ESM should begin with a "T". MFM is now working perfectly in my 2013. shaggy314 1 Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted May 4, 2017 at 03:28 PM Report Share Posted May 4, 2017 at 03:28 PM I've not had location based Value charging since they replaced my modem in December 2016. I get the dog turned head look when I try to describe this to service people... Just today I lost all value charging. I've been manually switching for 6 months. Sigh. Quote Link to comment Share on other sites More sharing options...
mortonch Posted June 28, 2017 at 03:41 PM Report Share Posted June 28, 2017 at 03:41 PM This is the third time I have lost connectivity with the new 3G modem after having it replaced in January. I believe I have discovered the culprit. When I travel to places with no AT&T coverage, it stops working and I need to pull the fuse to reset it. Pulling that fuse is such a pain. I guess I could pull the battery cable instead but I don't want to reset the other systems and cause some problem there. Has anyone else noticed that it stops when going into a bad AT&T coverage area? Quote Link to comment Share on other sites More sharing options...
jdbob Posted June 28, 2017 at 05:15 PM Report Share Posted June 28, 2017 at 05:15 PM I had one of the original 2G modems in my C-Max that had a similar problem. We have 3G AT&T here but no 2G. When I traveled someplace with 2G and then came back to no 2G it would get stuck on and drain the 12V battery until it got to 8V or so and then shutdown. Apparently the 3G has similar issues, Ford being unable to learn from past mistakes.... Quote Link to comment Share on other sites More sharing options...
spike9193 Posted October 15, 2017 at 02:42 PM Report Share Posted October 15, 2017 at 02:42 PM I had the same problem, modem not working since April after they changed it out. During my last service the tech just rebooted the system by disconnecting the battery and now it works. Quote Link to comment Share on other sites More sharing options...
Fusion Posted February 14, 2019 at 04:43 PM Report Share Posted February 14, 2019 at 04:43 PM WOW. Removing the #10 fuse under the dashboard for five minutes worked. My 2016 Fusion Energi is now online. Quote Link to comment Share on other sites More sharing options...
4cylinder Posted February 25, 2019 at 05:44 PM Report Share Posted February 25, 2019 at 05:44 PM (edited) This is the third time I have lost connectivity with the new 3G modem after having it replaced in January. I believe I have discovered the culprit. When I travel to places with no AT&T coverage, it stops working and I need to pull the fuse to reset it. Pulling that fuse is such a pain. I guess I could pull the battery cable instead but I don't want to reset the other systems and cause some problem there. Has anyone else noticed that it stops when going into a bad AT&T coverage area? I live right next to the Canadian border and drive across every few months so there's literally zero AT&T coverage there. However, the car has zero issues switching to Canadian providers (the big ones use the same 3G frequencies as AT&T), and has zero issues switching back to AT&T when I cross back into the US. I have a 2017 though, and I have yet to drive into an area that actually has zero 3G coverage (rather than simply a change of provider). Edited February 25, 2019 at 05:44 PM by 4cylinder Quote Link to comment Share on other sites More sharing options...
Tony A Posted January 17, 2021 at 10:56 PM Report Share Posted January 17, 2021 at 10:56 PM I bought my 2018 Ford Fusion Energi used. I could not link My Ford Mobile App. The Onboard Modem Serial Number (ESN) was not visible. I disconnected the battery for 3 minutes and reattached the battery. After that, the ESN number was visible and I was able to link to the App. Quote Link to comment Share on other sites More sharing options...
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