Wrongfully stuck in Fuel Freshness mode

[RedwoodCity]

I had a fuel injector replaced and service bulletin modem upgrade at the same appointment around 40,000 miles. 2014 Ford Fusion Energi.

 

When I picked up the car, as soon as I turned the key, it showed I was in Fuel Freshness mode. I immediately inquired. My dealer service department doesn't understand the problem and wants to keep the car for several days to study it. I left it one day, they did nothing, and said they aren't sure what to do. I took my car back.

 

I have emptied the tank and I have charged, but the car won't use the battery. Battery has 50% still after 700 miles. EV Now is unavailable. Fuel Freshness still indicated on startup. And the vehicle range tracker (mileage left in tank) is skewed--goes up and down in chunks instead of ticking down one mile at a time before I left the car with Ford.

 

Has anyone seen this?

 

Anyone know what to do when Ford doesn't know how to fix a 2014 Ford?

 

Thank you.

[murphy]

Fuel freshness mode can be overridden by putting fuel into the tank.  Fuel freshness mode is triggered when no fuel has been put into the tank for 18 months.

[RedwoodCity]

Hi Murphy, thank you for replying. I have emptied the tank and filled the tank. My gas is new. My RT commute is 70 miles. Fuel Freshness mode should never have turned on. It was turned on at the dealer, and the dealer does not know how to turn it off.

 

Has anyone encountered this? Is there a Ford service manual page? A code to clear? A knowledgeable mechanic?

 

Thank you.