What's a reasonable wait time for dealer service under warranty?

[mikenmar]

I had to make a service appointment with my local dealer (Albany Ford), and there was a 10-day wait for an open slot.  There's a problem with the car, and it's still under warranty.

 

I looked up the Ford dealers' franchise agreement, and it requires dealers to provide prompt service for cars under warranty.

 

What's a reasonable time to wait for an appointment?  If 10 days isn't unreasonable, what is?  20 days?  A month?

Edited May 29, 2016 at 06:28 PM by mikenmar

[murphy]

Dealer's do their own thing.  They would much rather sell oil changes to people that don't need it than do warranty work.

[mikenmar]

Dealer's do their own thing.  They would much rather sell oil changes to people that don't need it than do warranty work.

 

It doesn't matter that they want to do.  They're legally obligated to provide warranty service.

[mikenmar]

Here's the standard Ford dealers' franchise agreement:

 

http://www.sec.gov/Archives/edgar/data/1019849/000095012402000556/k66280ex10-2_13.txt

 

See Section 4 - RESPONSIBILITIES WITH RESPECT TO SERVICE

 

4. The Dealer shall develop, maintain and direct a trained, quality service organization and render at the DEALERSHIP FACILITIES prompt, workmanlike, courteous and willing service to owners and users of COMPANY PRODUCTS....

 

4(b)(1): The Dealer shall perform all warranty and policy service on each COMPANY PRODUCT it is certified to sell and service, presented by owners....

Edited May 29, 2016 at 04:16 PM by mikenmar

[mikenmar]

After talking with other Ford owners, it appears this is a fairly widespread problem.

Edited May 31, 2016 at 02:34 AM by mikenmar

[mikenmar]

BTW, the dealers in this area (the East Bay of the Northern California Area) who are reporting unreasonably long wait times are:

 

Albany Ford:

 

http://www.albanyford.com/

 

And San Leandro Ford:

 

http://www.sanleandroford.com/

Edited May 30, 2016 at 02:40 AM by mikenmar