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Modem in Car 3G Upgrade?


PJFW8
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Update on my modem upgrade which was done two days ago.  My range in MFM is still stuck on 15 miles where it was when the new modem was installed.  It appeared in MFM that my Value Charge was still good, but it was not really syncing to the car no matter how many times I tried.  I deleted and set my home location back up, re-did the value charge schedule and though MFM showed it synced, the car would never show it and would start charging immediately upon plugging it in.  Now two days later the car is finally showing and working on value settings.  Still waiting to see it MFM range straightens itself out.....

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My vehicle was in for a powertrain fault anyway so I thought I'd have them do the modem at the same time since I've received a letter and multiple emails stating it needs to be replaced to maintain service past December 2016. But the dealership tells me they cannot order the part yet. That these new modem are not available in Canada yet. Which makes some sense since there is no rush AFAIK because Rogers is not dropping 2g for awhile yet but why keep spamming me with emails then Ford??

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The day my car's modem replaced was the last time the EV range was updated or value charge worked properly. She always starts charging when connected.

 

In the intervening few days I've manage to discover that the default setting in the car will still engage value charging using the default times. No new or edited value charging will work. After a period of time the value charging changes to charge now, despite setting the to value charge.

 

Unfortunately the car is in the body shop for a minor fender bender for 5 days, so I won't be able to manually pop fuse 10 (iirc).

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I'm still having an issue where my value charge locations are not showing up in the car.  They do online, but won't sync.  Car just shows default and when I try to sync from MFM, it fails.  MFM will not let me delete out the locations either.  It has one location name as a duplicate, but that's location shows in the middle of water. Not sure how to fix this issue as everything else seems to be working now (go times, range mileage).

 

I have this exact same issue after the modem replacement. Al my Go Times were gone, and while the phone remained paired and Value Charge locations remained on the myfordmobile.com website, they have stopped working. So this morning I deleted all saved locations (i.e., "Home," "Work," etc.) and all unsaved locations listed. Tomorrow, after charging at both work and home, I'll try to add those locations and see if the locations are able to save the Value Charge/Charge Now settings and whether those settings work (which they currently don't).

 

Not sure if any of you had to re-pair your phones or not.  But my Go Times stopped working.  I checked the settings in the car and Go Times were Off.  My dealer said they did not know about that as an issue after the modem replacement, but said Ford told them customers would have to re-pair their phones.  I think the Go Times defaulting to Off is a bigger issue.

 

Now Go Times work and everything seems peachy.

 

It appeared in MFM that my Value Charge was still good, but it was not really syncing to the car no matter how many times I tried. I deleted and set my home location back up, re-did the value charge schedule and though MFM showed it synced, the car would never show it and would start charging immediately upon plugging it in. Now two days later the car is finally showing and working on value settings.

 

I hope my car eventually "figures out" the problem like your cars did!

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This fancy new "upgraded" modem Ford installed apparently is worse than the "outdated" one the company forced me to replace. This piece-of-garbage new modem doesn't even get a signal at my house, so it can't give a status update when in my garage, I can't set up a Value Charge Profile for home, which means scheduled charging is now just a fond memory. I tried connecting the car to my home wireless network (which wasn't a problem before), and it claims the signal is "poor" (only one tiny bar). So that functionality is worse too.

 

Crap like this just blows my mind, that Ford would "fix" something that wasn't broken, and now it doesn't work at all. If Ford thinks I'm ever buying another one of their cars again, they're dreaming.

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It's AT&T who forced the change, not Ford. The old 2G network will be completely shut down by the end of the month. The problem is not with the modem unless you got a defective one. On Star upgraded everyone 2 years ago. Ford waited until the last minute. Every time anyone upgrades anything there's always folks whining about it. If we listened to them we'd still be living in caves and chasing game on foot. MyFordMobile no longer worked at all on my cars until they were upgraded to 3G modems. As a bonus, you can now create a hotspot with your car that actually works, but at 3G speed of course. Try some troubleshooting and remember, just keep your horse between you and the dirt and things will be OK.

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I'm not complaining that an out-of-date modem was replaced with a newer one. I'm complaining because the new one doesn't work at my house. Seems to function fine at my workplace where there's a strong mobile signal from all carriers; but here where I live the connectivity for Verizon and AT&T is touch-and-go. But even with that poor signal strength, the old modem never had a problem sending updates or dealing with charge schedules. This new modem can't even connect at all, so the app and website think the car is "out and about" when it's actually in my garage plugged in to charge. It's bad enough that the Value Charging and Go Times scheduling is like using a 1990s computer interface; now it doesn't even work at all!

 

Every time anyone upgrades anything, there's always folks who think their experience is demonstrative of everyone else's. If we listened to them, companies would have no incentive to provide adequate customer support and fix the problems they created by their own poor judgement.

 

But I'm glad you're happy. Perhaps when you have something substantive to contribute that might actually resolve the problem or at least identify the specific technical flaw, your comments will be welcomed. But the last thing we want are newbies joining a forum just to post that they're not experiencing the problems others are describing. Go troll somewhere else.

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Blasphemy, I don't think the issue is the new modem you received, but software.  I have been having the same problems as you.  Car wouldn't update when at home, but would when out and about.  Value profiles still showing on MFM, but not in the car.  I have had my car in for service for the past couple of days trying to fix an issue with the outside temp going to 50 degrees and staying there until I power cycle the car.  They have been stumped, but while trouble shooting they noticed they were having problems with not being able to communicate with the car and new modem.  They said they were going to update some software to see if that corrects the issue.  Hopefully my car will be ready today and I will have more info on what was done with regards to the modem and or software.

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I have this exact same issue after the modem replacement. Al my Go Times were gone, and while the phone remained paired and Value Charge locations remained on the myfordmobile.com website, they have stopped working. So this morning I deleted all saved locations (i.e., "Home," "Work," etc.) and all unsaved locations listed. Tomorrow, after charging at both work and home, I'll try to add those locations and see if the locations are able to save the Value Charge/Charge Now settings and whether those settings work (which they currently don't).

 

 

 

I hope my car eventually "figures out" the problem like your cars did!

I was mistaken.  My car did not actually figure it out.  I was able to edit default value charge settings to get around the fact the my value charge settings for home are not recognized.  I tried deleting saved locations (home) and then added it back after the next charge.  No dice.  Still relying on default value charge to control charging times at home.  I only charge at home so is a decent workaround for me.

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Blasphemy, I don't think the issue is the new modem you received, but software.  I have been having the same problems as you.  Car wouldn't update when at home, but would when out and about.  Value profiles still showing on MFM, but not in the car ... while trouble shooting they noticed they were having problems with not being able to communicate with the car and new modem.  They said they were going to update some software to see if that corrects the issue.  Hopefully my car will be ready today and I will have more info on what was done with regards to the modem and or software.

 

Your observations match mine. I just tried adding my Home value charging profile while at work where the signal is strong, and the car still failed to sync with myfordmobile.com to add the profile. Please let me know if the software update the dealership performed fixed your connectivity and syncing problems. I've got to wonder if Ford even bothered to put this new modem through Q/A when installing on earlier model years like my 2015 FFE. Nonsense like this shouldn't happen. I guess I should be grateful that I didn't have to re-pair my phone on Bluetooth or have to create a brand new MFM account.

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I have to wonder if the new modem is incapable of communicating while the car is charging, because right now my FFE is plugged in a work (where mobile 3G/4G service is very strong), and the car cannot update its current status. Yet last night after my car finished charging, I received an alert that charging had completed, and this morning at work I received an alert that my car had begun to charge. So once my car is charged today, I'll see if I can update the status and add the Home and Work value charge profiles...

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I have to wonder if the new modem is incapable of communicating while the car is charging

 

That test was a bust. Charge completed, didn't get a notice from MFM. Unplugged the car and await about 10 minutes. Tried to update the car's status on my phone and on MFM, and it fails every time. There's something fundamentally wrong with this modem or the software controlling it.

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I had to pull the fuse again tonight.  I think this is the 4th or 5th time since the modem was replaced.  The fuse is starting to look pretty awful from all the times i've had to pull it.   Has anybody had any luck talking to ford about this issue?   I figure i'll have to bring it back to the dealer eventually but I have no faith that they'll actually be able to fix it unless ford has come up with a software or hardware fix.  

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My car modem hasn't worked all day today, but now suddenly after 9:30pm it's working just fine. I was able to add my Home and Work charging profiles and set them the way I wanted.

 

We'll see if it works tomorrow. Ford customer service also told me to pull that fuse, but I didn't do it yet. Hopefully I won't have to.

 

My car again charged prematurely today, so hopefully with the charge profiles added and the modem apparently working, this nonsense will be over. And yet I just know it's not going to work tomorrow...

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Just had my modem replaced today, and I may have gotten ahead of myself. It showed my car still at the dealership after I returned home on MFM, so I removed the car and attempted to re-add it. It stops at step 3, where I'm supposed to complete the New Vehicle Confirmation. No pop ups or anything on the car to "confirm that you want to link it with your MyFord® Mobile account." I called support and they had me do a master reset. Still nothing. So does it take some time for the new modem to be tied to the VIN, or should the dealership have done that when it was replaced?
 

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The new 3G modem in my 2015 FFE has progressed to being able to let me add my Home and Work locations back in via the website, and the car even can figure out when it's at home or at work (eventually). But the car still isn't selecting the correct Value Charge Profile immediately, resulting in the car either charging too soon at Home or not charging at all at Work. Currently, I'm having to manually changing the Default Profile from "Value Charge" to "Charge Now" at each location.

 

So far, I haven't pulled the fuse to reset the modem or done a master reset of the car; these improvements are all occurring spontaneously. Hopefully at some point the car will just work like it used to before this stupid warranty "fix."

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I am waiting to hear back from Ford Customer Service as I reached out to them initially for some issues with the only dealership in my area.  I sent them the issue with the range not updating on the app anymore since the upgrade (I use the term 'upgrade' loosely).  It seems hit or miss if I get any data from the car when I check on the app and it is definitely a lot slower than the 2G modem was.  Hopefully some fix is in the works.  If I get anything substantial back from the ford rep I will post it up here. 

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24 hours now, and still nothing. I've removed the car fro MFM several times, done two master recents, and a fuse pull. What should I see on the SYNC screen? Any kind of confirmation that I want to add the car? When I first added the car i don't remember having to confirm it. But that's where it's hanging up now. My only guess is the dealer didn't key in the new ESN and associate it with my VIN, but I would think that was done after 24 hours.

 

I have to take the car back next week to have a scratch fixed, so I'll wait until then if it's still not playing nice to talk to the dealer.

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24 hours now, and still nothing. I've removed the car fro MFM several times, done two master recents, and a fuse pull. What should I see on the SYNC screen? Any kind of confirmation that I want to add the car? When I first added the car i don't remember having to confirm it. But that's where it's hanging up now. My only guess is the dealer didn't key in the new ESN and associate it with my VIN, but I would think that was done after 24 hours.

 

I have to take the car back next week to have a scratch fixed, so I'll wait until then if it's still not playing nice to talk to the dealer.

Are you adding the car on the website?  I've never had any luck doing it from the app.

Once the car is added an authorization request will appear on the center screen.  Once that is accepted a second screen will appear 24 hours after the first one was accepted.  Until both screens have been accepted in the car you will not have full access via the app.

 

The car must be in a location where it has a good signal from the AT&T network.

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Are you adding the car on the website?  I've never had any luck doing it from the app.

Once the car is added an authorization request will appear on the center screen.  Once that is accepted a second screen will appear 24 hours after the first one was accepted.  Until both screens have been accepted in the car you will not have full access via the app.

 

The car must be in a location where it has a good signal from the AT&T network.

 

Always been adding it from the website, as I don't have an Android or iPhone (don't ask). I've done it with the card sitting outside the garage, and nothing. I live a few miles outside Atlanta, but never had cell phone difficulties. I'll be going into town later today, so I'll try from the website again while it's outside. Does the authorization come up quickly after you add it on the website, or is it minutes or hours later?

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Always been adding it from the website, as I don't have an Android or iPhone (don't ask). I've done it with the card sitting outside the garage, and nothing. I live a few miles outside Atlanta, but never had cell phone difficulties. I'll be going into town later today, so I'll try from the website again while it's outside. Does the authorization come up quickly after you add it on the website, or is it minutes or hours later?

My computer room is a re-purposed second floor bedroom.  By the time I get from there to the garage the authorization is there when I turn the car on.

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