Polo-1 Posted March 3, 2016 at 01:51 AM Report Share Posted March 3, 2016 at 01:51 AM My 2013 16K is dead.No start, run or charge. I put 12 volts to the jump start post under the hood and dash came alive. That's all that works, "pull over of safely". The thing is not moving or running. It has been at the dealer for 44 or 48 days now. They have put all kinds of parts at it, now a new HV battery coming. Problems is I do not feel good about this car anymore. Have a month left of 3/36, I have never bought a ESP plan on any of my many vehicles over the years. This one I just bought a Ford PC ESP just in case they do not have it fixed in 30 more days......... Something I think I should not have had to buy to protect me from this car. Has anyone had a buy back or lemon law work out good for them? Sad in WashingtonKevin Quote Link to comment Share on other sites More sharing options...
stevedebi Posted March 3, 2016 at 08:24 PM Report Share Posted March 3, 2016 at 08:24 PM My 2013 16K is dead.No start, run or charge. I put 12 volts to the jump start post under the hood and dash came alive. That's all that works, "pull over of safely". The thing is not moving or running. It has been at the dealer for 44 or 48 days now. They have put all kinds of parts at it, now a new HV battery coming. Problems is I do not feel good about this car anymore. Have a month left of 3/36, I have never bought a ESP plan on any of my many vehicles over the years. This one I just bought a Ford PC ESP just in case they do not have it fixed in 30 more days......... Something I think I should not have had to buy to protect me from this car. Has anyone had a buy back or lemon law work out good for them? Sad in WashingtonKevinAt this time frame a lemon law buyback might be tough. One thing about the ESP is that they provide a rental car as part of the package. For around a hundred extra they provide first day rental. If I keep mine after the lease, I intend to buy the full ESP Premium care, 150K and 8 years. C-Max Energi here. Quote Link to comment Share on other sites More sharing options...
Doug0716 Posted March 5, 2016 at 02:54 PM Report Share Posted March 5, 2016 at 02:54 PM (edited) Lemon laws vary by state (in TX you're pretty much SOL after 2 years), just google your state and lemon law and you'll find the conditions. Ford corporate can't force the dealer to buy it back if it's not a lemon, but if you make a big enough fuss they may be willing to pay you to sign a piece of paper saying you won't talk about the problems you've had with your car... you could probably convince them to pay you for the cost of the extended warranty (especially if you bought the ford product) or to give you the warranty for free and you process a return of the one you bought through the dealership (that way they're not paying the salesman fees). That's the route I would go if I was you and decided to keep the car. Good luck. Edited March 5, 2016 at 02:54 PM by Doug0716 Quote Link to comment Share on other sites More sharing options...
Polo-1 Posted March 8, 2016 at 03:31 AM Author Report Share Posted March 8, 2016 at 03:31 AM Update: Car still dead. For Washington State, Lemon Law only for the first two years. So, that's out. I have a CAS # with Ford. The best they will do is a month payment on the loan... Ford does not have a Buy Back program. I still had to pay for the Ford ESP myself.With over $100K spent on Ford products 2012-13, not sure I will buy Ford again. I have had many F-Series, Mustangs,Explorer, Bronco's, Fiesta's, Lincoln Mark Vll, MKX well over $250K in the Ford family line. This was the first big problem, and this is less then what I would have expected for a valued, loyal customer. I will be ready to purchase in the end of 2016-17 year to come, guess I'll be looking at GM and other products..... Cloutierenator 1 Quote Link to comment Share on other sites More sharing options...
Hybridbear Posted March 8, 2016 at 08:33 PM Report Share Posted March 8, 2016 at 08:33 PM If you're getting a new HVB your car should be significantly better because you'll get rid of any capacity loss over the years. Unfortunately, big companies like Ford do not care at all about individual customers. Ford doesn't care that you've bought a lot of their cars. That's just the sad truth. Quote Link to comment Share on other sites More sharing options...
PJFW8 Posted March 9, 2016 at 02:56 PM Report Share Posted March 9, 2016 at 02:56 PM (edited) I get the frustration, but give the car with a new HVB a chance. My 2013 had a few issues the first year but was a great car. I bought a 2016 Fusion Energi which shares the drive and most Issues with CMax. By all means an extended warranty makes sense on this car. Ford would typically offer one to you at this point. You are a Ford customer! That does mean something to them (personal experience). If you like the car but lack confidence ESP warranty is the answer. If you have one from the dealer you can probably "return" the warranty. Ford can directly provide one to you a modest cost to Ford. These cars are great! As an early adopter patience is needed. I would buy another today if I were in the market. Customer service can help. PM the folks from Ford who monitor this site. Doug0716 is 100% right! Edited March 9, 2016 at 02:58 PM by PJFW8 Quote Link to comment Share on other sites More sharing options...
dperreno Posted March 9, 2016 at 05:07 PM Report Share Posted March 9, 2016 at 05:07 PM Note that all of the Hybrid components, including the HVB, have an 8 year, 100,000 mile warranty. Quote Link to comment Share on other sites More sharing options...
Polo-1 Posted March 10, 2016 at 01:12 AM Author Report Share Posted March 10, 2016 at 01:12 AM I get the frustration, but give the car with a new HVB a chance. By all means an extended warranty makes sense on this car. Ford would typically offer one to you at this point. You are a Ford customer! That does mean something to them (personal experience). If you like the car but lack confidence ESP warranty is the answer. If you have one from the dealer you can probably "return" the warranty. Ford can directly provide one to you a modest cost to Ford. These cars are great! As an early adopter patience is needed. I would buy another today if I were in the market. Customer service can help. PM the folks from Ford who monitor this site. Doug0716 is 100% right! That's part of the problem, I like the car. I would have to spend much more $$ to get into a Tesla or ELR. How long would you wait for a repair? Or how long should it normally take to get it running again? It has been dead since Mid January.I would have thought that too, on the Ford offering a ESP plan for this car...... Nope that's on me.My other problem is, I'm told the battery is shipped should be here by x date. The next week I get a call from both local ford and customer care ford the battery is being "shipped today". Well what happened for the last 2 week when it was already "shipped". It looks like Megan is the person everyone likes here. I'll send her my CAS# and see if she can knock some heads around. Note that all of the Hybrid components, including the HVB, have an 8 year, 100,000 mile warranty. Sounds good on paper. 50% of the parts they have put in were not covered under the 8/100 warranty. This is why I was put on the spot to buy a ESP. I have already bought the plan myself, Ford did not stand up and offer to cover it or credit me for it when I asked for it. To add insult to injury local ford said it was $2,250.00 for the one I was looking at. Thanks to this site I found the same plan for $1,175.00 I keep seeing you are getting a "new battery"..... For whatever reason mine made the same trip daily for almost 3 years and I would run out of battery on the same block. I never felt the battery degradation that others seem to have. Other thing to note, For those who were told " you always have gas ICE for backup to get where you need to go" . That's a bad sales statement. If the the hybrid side goes down the car is a dead brick. Quote Link to comment Share on other sites More sharing options...
stevedebi Posted March 10, 2016 at 05:25 PM Report Share Posted March 10, 2016 at 05:25 PM That's part of the problem, I like the car. I would have to spend much more $$ to get into a Tesla or ELR. How long would you wait for a repair? Or how long should it normally take to get it running again? It has been dead since Mid January.I would have thought that too, on the Ford offering a ESP plan for this car...... Nope that's on me.My other problem is, I'm told the battery is shipped should be here by x date. The next week I get a call from both local ford and customer care ford the battery is being "shipped today". Well what happened for the last 2 week when it was already "shipped". It looks like Megan is the person everyone likes here. I'll send her my CAS# and see if she can knock some heads around. Sounds good on paper. 50% of the parts they have put in were not covered under the 8/100 warranty. This is why I was put on the spot to buy a ESP. I have already bought the plan myself, Ford did not stand up and offer to cover it or credit me for it when I asked for it. To add insult to injury local ford said it was $2,250.00 for the one I was looking at. Thanks to this site I found the same plan for $1,175.00 I keep seeing you are getting a "new battery"..... For whatever reason mine made the same trip daily for almost 3 years and I would run out of battery on the same block. I never felt the battery degradation that others seem to have. Other thing to note, For those who were told " you always have gas ICE for backup to get where you need to go" . That's a bad sales statement. If the the hybrid side goes down the car is a dead brick.When I have bought an ESP, I've showed the dealer the Internet cost, and they matched it. I hope folks realize that the traction battery is required for the car to go. It will work with a poor battery, but there has to be one in order for the ICE to work. That is true of both the Toyota HSD and the Ford drive. Most folks who say that mean that it will continue on once EV has run out. Quote Link to comment Share on other sites More sharing options...
Polo-1 Posted March 16, 2016 at 11:47 PM Author Report Share Posted March 16, 2016 at 11:47 PM Good News: My new battery is here ( 3/15 ) Bad News: They don't have the time to work on my car now....... WTH !!!! It's only been there since January........... 800-392-3673 Customer Care calls, they hope to work on it Friday. Really!! Do you have time in April ? The way this is going is just insane.............. Quote Link to comment Share on other sites More sharing options...
murphy Posted March 17, 2016 at 10:37 AM Report Share Posted March 17, 2016 at 10:37 AM Ford specifies a fixed time and payment for warranty work. If they have never done this one before it will take longer than the time specification. i.e. they lose money on the repair. The natural tendency is to put if off until they don't have a backlog of work to do at their normal labor rate. Quote Link to comment Share on other sites More sharing options...
openair Posted March 17, 2016 at 12:36 PM Report Share Posted March 17, 2016 at 12:36 PM Ford specifies a fixed time and payment for warranty work. If they have never done this one before it will take longer than the time specification. i.e. they lose money on the repair.Really? That a terrible way to run a business. No wonder it took 8 dealers to find one interested in actually servicing my vehicle here in Canada. Most have no experience with these vehicles so many repairs will be at a loss to the dealer and they have no incentive to even want to take on the work. Another problem that originates from Ford corporate despite them always passing the buck onto the franchises. Quote Link to comment Share on other sites More sharing options...
stevedebi Posted March 17, 2016 at 05:43 PM Report Share Posted March 17, 2016 at 05:43 PM Really? That a terrible way to run a business. No wonder it took 8 dealers to find one interested in actually servicing my vehicle here in Canada. Most have no experience with these vehicles so many repairs will be at a loss to the dealer and they have no incentive to even want to take on the work. Another problem that originates from Ford corporate despite them always passing the buck onto the franchises.I think it may be industry standard. The manufacturers publish a list of how long it should take to repair an item "by the book", and that is what they pay; the dealers know this and it is a cost of doing business. All my repairs have been done that way - there is a statement on my estimate sheet explaining that. It actually simplifies their operations, since they don't have to calculate the actual billing per hour for a certain repair. But yes, it can cause problems with inexperienced repairmen. Quote Link to comment Share on other sites More sharing options...
PJFW8 Posted March 18, 2016 at 01:51 PM Report Share Posted March 18, 2016 at 01:51 PM This is one reason Tesla does not have dealers! Ford has no power to order a priority repair. Quote Link to comment Share on other sites More sharing options...
openair Posted March 18, 2016 at 02:06 PM Report Share Posted March 18, 2016 at 02:06 PM This is one reason Tesla does not have dealers! Ford has no power to order a priority repair.Just reimburse dealerships properly instead of short changing them and there would be no need to order priorities as the dealerships would no longer have a reason to delay repairs. Quote Link to comment Share on other sites More sharing options...
PJFW8 Posted March 18, 2016 at 09:36 PM Report Share Posted March 18, 2016 at 09:36 PM I agree! Quote Link to comment Share on other sites More sharing options...
Polo-1 Posted March 19, 2016 at 12:42 AM Author Report Share Posted March 19, 2016 at 12:42 AM Good News !!!!!!!!!!! I have my Fusion Titanium Back :clapping: Bad News !!!!1. It goes into the body shop for repairs/paint.2. Battery not charged when I picked it up3. Had to do a panic stop ( someone ran a stop sign on the way home ) Something in the trunk went pop/thump sound......... ?????? Nothing is in the trunk, but the batteries. In case you don't know, they need to remove a back door to get the battery out of the car. Well someone did not think to worry about how careful they were when removing it.. Doors need to be painted. Down to the metal, think they stood the door up on it's edge and let it rest on cement floor and got knocked around. The "pusher car " to move my car in and out of the shop pushed in the rear bumper, knocked out the bottom skirt and put dents and removed paint on the bumper ( down to black plastic ). The best comment as I'm leaving, wait for it...................... " You will be getting a survey, we really like to see 5 stars." Markn455 and jeff_h 2 Quote Link to comment Share on other sites More sharing options...
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