Charging Issue - HELP!

[Towmod]

Since yesterday I have lost the ability to 'value charge' my vehicle.  When i go to the charge screen neither the charge now or the value charge buttons are highlighted.  If i press either one I get the touch beep but neither highlights.  Also the charge time says it will charge at the current time.  Additionally the value charge times are blank.  When I plug in the charger it immediately begins to charge.  Prior to yesterday it has worked well for nearly a year.

 

I have gone to the My-ford Mobile app on the PC and my phone and neither app can contact my car.  I have tried in areas that I know have a good signal and nothing.  In fact it shows my car at my home when i'm miles away.  I have Navigation in the car and it works just fine and under the sync services it knows my exact location.

 

I have reset sync twice and no luck.  I seems like the car cannot receive or possibly reply back to Ford when queried.

 

Looks like I may have two issues but is suspect its all about something that can be reset.  Looking for help to avoid a run to the dealer.

 

Any ideas?

Edited June 17, 2014 at 11:50 PM by Towmod

[murphy]

Two possibilities for restarting the datalink transceiver.

 

The hard way, especially if you get dizzy when you stand on your head.  Remove fuse 15 from the fuse panel that is located up and to the left of the driver's footwell for 1 minute.

 

Easier.  Disconnect the negative lead of the 12 volt battery in the trunk for 1 minute.  This will also result in the ICE having to relearn its operating parameters.

 

If that doesn't fix the problem then a trip to your dealer is in order.

[Towmod]

Thanks for your reply.  After looking at the owners manual and where it states: Note:It may be easier to access the fuse panel if you remove the finish trim piece.

 

That cant be a good omen.  Looks like Ill try the battery first.

[Rexracer]

I too have recently had a problem with the losing the value charge settings. I realized after reading another post that it was when i deleted all my GO TIMEs that value charge became instant charge.

 

So do you have any go times set (to fix the problem i just made a generic one for Monday at 12, this fixed all my problems).
 

But it sounds like you have several other problems that I wasn't having.

[Towmod]

Thanks for the reply, No I don't have any go times and never have.  Maybe Ill try and creating one.  Appt with the dealer this Friday.

[FordService]

Thanks for the reply, No I don't have any go times and never have.  Maybe Ill try and creating one.  Appt with the dealer this Friday.

 

Let me see how I can help, Towmod. Send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll take a look.

 

Ashley

[Towmod]

Thanks all for your responses. I did disconnect and reconnected the ground battery cable from the battery and as soon as it was reconnected the car rebooted itself and everything that wasn’t working was now working correctly.  In fact even the missing Value Charge Times had been restored to the their previous and correct values.

 

On a side note regarding the Value charge, that if you don’t set the time to a period long enough to fully charge the HV battery (at that batteries current state) the system will change the Value Start Time to the current time and charging will begin as soon as the charger cable is plugged it.  For example I set my charging time from 12am to 6am and the system changes to the current time to 6am because the time needed to charge the HV battery is 6.2 hours.  If you set the time from either 11pm to 6am or 12am to 7am the system leaves your inputted times alone and follows them.  I’m surprised that Ford hasn't fixed this issue as it shouldn't be mandatory to set the charge time long enough to get a full charge when in my case I get super off peak rates only from 12am to 6am.

 

Again thanks everyone.  Oh and thanks Ford for the $850, it sure beats the BS of GM with the ignition fiasco.