655321 Posted March 19, 2014 at 03:02 AM Report Share Posted March 19, 2014 at 03:02 AM 2013 Energi, had it for 6 months. About 3K miles so far. Every week or two now it throws a charge error, after I go to work, it keeps asking if the car is plugged in (it is not) forcing me to tell it "no" on the dashboard. Then it will keeps sending me emails saying it's waiting to charge. The 12v battery will die before my workday is done, so I have to get the car jumped. This is even when the big battery in the trunk still has miles of charge left. The CEL just got turned on this most recent occurrence. I've taken it to the dealership twice already and I'm going to take it back tomorrow. Aside from giving me the December update they complain that they can't do anything. Hopefully this time they will be able to scan the CEL codes and figure out what is happening. Anyone here have any ideas? Quote Link to comment Share on other sites More sharing options...
655321 Posted March 19, 2014 at 03:56 AM Author Report Share Posted March 19, 2014 at 03:56 AM Here is the text of the email I receive every 15 minutes: We thought you would like to know that Fusion Energi is scheduled to begin charging but the start of charging has not yet occurred. Please ensure Fusion Energi is plugged in and there are no problems with your charging station. Quote Link to comment Share on other sites More sharing options...
murphy Posted March 19, 2014 at 09:27 AM Report Share Posted March 19, 2014 at 09:27 AM It sounds like you have a value charge configured to start at a time when you are not at home. Quote Link to comment Share on other sites More sharing options...
FordService Posted March 19, 2014 at 04:16 PM Report Share Posted March 19, 2014 at 04:16 PM 2013 Energi, had it for 6 months. About 3K miles so far. Every week or two now it throws a charge error, after I go to work, it keeps asking if the car is plugged in (it is not) forcing me to tell it "no" on the dashboard. Then it will keeps sending me emails saying it's waiting to charge. The 12v battery will die before my workday is done, so I have to get the car jumped. This is even when the big battery in the trunk still has miles of charge left. The CEL just got turned on this most recent occurrence. ... 655321, I want to help get this resolved for you. PM me your name, phone number, VIN, mileage, and dealer info. I'll look at some options. :) Ashley Quote Link to comment Share on other sites More sharing options...
655321 Posted March 19, 2014 at 09:39 PM Author Report Share Posted March 19, 2014 at 09:39 PM It sounds like you have a value charge configured to start at a time when you are not at home.One would think so, but I have not set up a charge schedule on the vehicle. Quote Link to comment Share on other sites More sharing options...
655321 Posted March 19, 2014 at 09:40 PM Author Report Share Posted March 19, 2014 at 09:40 PM 655321, I want to help get this resolved for you. PM me your name, phone number, VIN, mileage, and dealer info. I'll look at some options. :) AshleyDetails sent via PM, thank you. Quote Link to comment Share on other sites More sharing options...
655321 Posted March 19, 2014 at 10:51 PM Author Report Share Posted March 19, 2014 at 10:51 PM Took it in to the dealership this morning. After looking at it, they told me they have to keep it overnight. They are giving me a complimentary rental, which is very nice. They are going to give me an update on the situation tomorrow. I hope they figure out the problem because I miss driving the car already! Quote Link to comment Share on other sites More sharing options...
murphy Posted March 19, 2014 at 11:18 PM Report Share Posted March 19, 2014 at 11:18 PM Took it in to the dealership this morning. After looking at it, they told me they have to keep it overnight. They are giving me a complimentary rental, which is very nice. They are going to give me an update on the situation tomorrow. I hope they figure out the problem because I miss driving the car already!If you have adaptive cruise control on your Energi be careful using cruise control on the loaner. It will run you right into the back of the car in front of you. jeff_h 1 Quote Link to comment Share on other sites More sharing options...
655321 Posted March 20, 2014 at 03:02 AM Author Report Share Posted March 20, 2014 at 03:02 AM (edited) Here is the text of the email that I receive from fordmobile: We thought you would like to know that Fusion Energi is scheduled to begin charging but the start of charging has not yet occurred. Please ensure Fusion Energi is plugged in and there are no problems with your charging station.It sends this message only when the car is not plugged in. It seems like the car doesn't realize it is not plugged in, and is expecting to charge. Being in this error state for just a few hours causes the car to totally drain the 12v battery and require a jumpstart. The car is remaining in this error state even after receiving a jump. Additionally, the car refuses to produce a vehicle health report via the touchscreen, saying "vehicle must have over 200 miles" even though it actually has 3,600 miles. The car had its software updated to the latest version a few months ago. The dealership is going to give me a status update tomorrow. They have been very communicative and helpful so far. Edited March 20, 2014 at 03:04 AM by 655321 Quote Link to comment Share on other sites More sharing options...
Gigi Posted March 20, 2014 at 11:51 AM Report Share Posted March 20, 2014 at 11:51 AM Seems to me that the car is behaving as if it were plugged in to an EVSE that has no power. Electrical/mechanical problem with the charging port? Problem with the J1772 signaling circuit? Please let us know how the dealer solves the problem for you and what was at fault. Quote Link to comment Share on other sites More sharing options...
655321 Posted March 21, 2014 at 04:38 AM Author Report Share Posted March 21, 2014 at 04:38 AM (edited) The service center called me today and said that they replaced the 12v battery, "reprogrammed" the car, and are doing some tests. They are going to call me again tomorrow and let me know how it goes. Edited March 21, 2014 at 04:38 AM by 655321 Quote Link to comment Share on other sites More sharing options...
655321 Posted March 25, 2014 at 02:24 AM Author Report Share Posted March 25, 2014 at 02:24 AM I got the Fusion back from the dealership today. They replaced the 12v battery and assembly, tested it, and updated the software on PCM, SOBUMC, and BCM control modules. Car seems ok so far. Feels good to be driving it again. Hopefully the problem won't come back. Quote Link to comment Share on other sites More sharing options...
eeeny Posted April 2, 2014 at 01:26 AM Report Share Posted April 2, 2014 at 01:26 AM (edited) Mine has just done the same thing, but it went away again, it seems like it is addressed in TSB 13-7-11: 13-5-02: Wrench lamp various trouble codes13-5-18: Trunk sagging when spoiler present13-5-22: ABS indicator13-5-24: Half shaft clicking/popping13-6-22: Check engine light various trouble codes (superseded by TSB 13-11-11)13-6-23: Cold weather charging (supersedes TSB 13-5-1 which is also included in post)13-6-25: Is vehicle plugged in error indicator (superseded by TSB 13-7-11)13-7-11: Is vehicle plugged in error indicator13-9-13: Lack of 120V/240V Charging and DTCs P0D08 and/or P0D0F13-10-4: LOSS OF ONE-TOUCH-UP POWER WINDOW OPERATION - BUILT ON OR BEFORE 4/30/201313-11-11: Check engine light various trouble codes13-11-01: Wrench/Engine Light with DTC U0284 - BUILT ON OR BEFORE 5/31/201313-9-05: Fuel tank gurgle/slosh13-5-28 Climate Control System Cold Air During Remote Start I will have to take it in, but my wife's fusion energi is currently in the shop for the 4th time in 2 months (since we bought it).1) Battery replacement, 2) reprogramming after CEL on, 3) Speaker replacement due to rattling, 4) whole rear shelf replacement after damage during dealer servicing of 3). This is getting tedious, though I like the cars. We bought 2 on consectutive days. Edited April 2, 2014 at 05:05 PM by eeeny Quote Link to comment Share on other sites More sharing options...
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