murphy Posted February 12, 2014 at 05:07 PM Report Share Posted February 12, 2014 at 05:07 PM I am no longer getting a text message and an email when charging is complete for my car. The boxes are checked in MFM to send the notifications.The charge completion notice does appear in MFM. :headscratch: Quote Link to comment Share on other sites More sharing options...
frbill Posted February 12, 2014 at 07:18 PM Report Share Posted February 12, 2014 at 07:18 PM I am getting them intermittently. 1 time out of 3 at this point Quote Link to comment Share on other sites More sharing options...
larryh Posted February 12, 2014 at 09:29 PM Report Share Posted February 12, 2014 at 09:29 PM I have not been receiving them lately either. However, I do receive reminders to plug the charger in, even though I have the plug-in reminder notification turned off. Quote Link to comment Share on other sites More sharing options...
Eric4539 Posted February 13, 2014 at 12:22 AM Report Share Posted February 13, 2014 at 12:22 AM My notifications stopped on Friday. That was the most recent charge and I thought it was odd that I did not receive the text message. Quote Link to comment Share on other sites More sharing options...
Fat Fusion Posted February 13, 2014 at 05:33 AM Report Share Posted February 13, 2014 at 05:33 AM Mine have dropped off as well. Then today I got 4 or 5 simultaneous msgs saying it was fully charged at 5:31am. That in itself is a little late since it starts charging at 3 and usually takes barely over 2 hours. Quote Link to comment Share on other sites More sharing options...
Eric4539 Posted February 13, 2014 at 04:19 PM Report Share Posted February 13, 2014 at 04:19 PM My alert started working again too. I returned from a trip early this morning and when I woke up I had the text message that my car was fully charged. I did not receive multiple messages though. Quote Link to comment Share on other sites More sharing options...
Bills_Fusion_Energi Posted February 14, 2014 at 01:51 PM Report Share Posted February 14, 2014 at 01:51 PM My text messages and E-mails have stopped the last few days also, however they DO appear on the MFM Website. I have not received multiple messages during the last few days. Quote Link to comment Share on other sites More sharing options...
murphy Posted February 15, 2014 at 07:14 PM Author Report Share Posted February 15, 2014 at 07:14 PM Once again my car finished charging over 3 hours ago and there was no email or text message. Quote Link to comment Share on other sites More sharing options...
SD Diver Posted February 16, 2014 at 04:56 PM Report Share Posted February 16, 2014 at 04:56 PM I'm still getting all of my text alerts. Is this regional or national? Quote Link to comment Share on other sites More sharing options...
murphy Posted February 16, 2014 at 09:57 PM Author Report Share Posted February 16, 2014 at 09:57 PM I finally got an email and a text message when my car finished charging this afternoon (February 16).The last notification was 9 days ago on February 7. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 16, 2014 at 10:16 PM Report Share Posted February 16, 2014 at 10:16 PM Hey everybody, If you're still having trouble with notifications, please send me a PM letting me know what's going on and I'll get each one documented properly. Thanks! Kim Quote Link to comment Share on other sites More sharing options...
Bills_Fusion_Energi Posted February 25, 2014 at 09:57 PM Report Share Posted February 25, 2014 at 09:57 PM Never received a text or e-mail notification today 2/25/14 12:16 PM on "Vehicle is Scheduled to Begin Charging and Needs to be Plugged In". Also never received a text or e-mail notification today 2/25/14 1:35PM on "Charging Completed". Both Notifications ARE checked and BOTH appear in the MyFordMobile Website log at the indicated times. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 25, 2014 at 10:10 PM Report Share Posted February 25, 2014 at 10:10 PM I received your PM, Bills_Fusion_Energi. Thanks! Kim Quote Link to comment Share on other sites More sharing options...
Bills_Fusion_Energi Posted February 26, 2014 at 07:46 PM Report Share Posted February 26, 2014 at 07:46 PM Never received a text or e-mail notification today 2/26/14 11:16 AM on"Vehicle is Scheduled to Begin Charging and Needs to be Plugged In". Also never received a text or e-mail notification today 2/26/14 12:25PM on"Charging Completed". Both Notifications ARE checked and BOTH appear in the MyFordMobile Website log at the indicated times. Quote Link to comment Share on other sites More sharing options...
dnorris78 Posted February 26, 2014 at 09:37 PM Report Share Posted February 26, 2014 at 09:37 PM I was not notified last night when charging was completed either. It was working. I will wait and see what happens tonight. Quote Link to comment Share on other sites More sharing options...
SteveEnergi Posted February 27, 2014 at 12:20 PM Report Share Posted February 27, 2014 at 12:20 PM I haven't received a "charge complete" notification via email for the past 2 days. Steve Quote Link to comment Share on other sites More sharing options...
Bills_Fusion_Energi Posted February 27, 2014 at 04:33 PM Report Share Posted February 27, 2014 at 04:33 PM This morning on 2/27/14 I made two trips with my vehicle and when I returned home the MyFordMobile Web site only reported the first trip which ended at 7:15 AM. The MyFordMobile Web site Vehicle Locator also reported my vehicle to be away from my HOME location by about 200 FT, because of this error MyFordMobile indicated the vehicle was NOT at the Home location. I made multiple attempts to UPDATE MyFordMobile using the Update button and all attempts failed. I plugged my 120V charger into the vehicle and even though the Value Charge option on the vehicle AND the MyFordMobile Web site shows the DEFAULT profile (AWAY FROM HOME) to start charging at 1AM and end at 7AM the vehicle started charging immediately. MyFordMobile indicates that the vehicle is UNPLUGGED. Multiple attempts to UPDATE while charging also failed. The Miles left on the Battery in the vehicle showed 29 and the Miles left on the Battery on MyFordMobile shows 31. I currently use a Cell Phone that uses the AT&T Network and AT my HOME location it always shows an extremely strong signal (4 bars), probably because the Cell towers are located about 250 Ft from my House. I checked my cell phone after the MyFordMobile update failures and all functions, text/E-mail/phone calls/internet access operate normally as usual. The charging cycle ended at approximately 8:45 AM but MyFordMobile still indicates the vehicle is unplugged with 31 miles on the Battery while UPDATES are still failing. After turning the vehicle’s ignition switch to ON, the vehicle indicates the Battery is 100% charged at 33 miles and the Navigation screen shows the CORRECT HOME location (NOT the 200 FT error that MyFordMobile shows). I never received a “Charge Complete” notification from MyFordMobile and the MyFordMobile Activity Log does NOT have ANY entries for TODAY. The MyFordMobile “My Account” – “Key Personalization” – “Key Usage Log” shows “Data Not Available” in RED letters. At 9:10 AM I started getting “Service or Network Error” when trying to display ANY of the MyFordMobile pages, that condition ended about 5 minutes later but Updates still fail and “Vehicle location” – “Battery Charge” – “Trip & Charge Log” are still showing errors or missing last trip and charge event. Quote Link to comment Share on other sites More sharing options...
dnorris78 Posted February 27, 2014 at 05:03 PM Report Share Posted February 27, 2014 at 05:03 PM Seems that MFM site is down or having tech issues. I am really disappointed in this technology from Ford. Quote Link to comment Share on other sites More sharing options...
kacalapy Posted February 27, 2014 at 07:01 PM Report Share Posted February 27, 2014 at 07:01 PM I am getting my energi from a lease agent not a dealer. if i have issues such as this can i take it to my nearest dealer who supports energi cars for software updates/ service? as we all part of the Ford family? how does this work? ford dealers near me don’t carry or are stopping to carry/ support energi because of too much overhead and no demand... go figure Quote Link to comment Share on other sites More sharing options...
murphy Posted February 27, 2014 at 07:11 PM Author Report Share Posted February 27, 2014 at 07:11 PM You can take the car to any electric certified dealer for service. Well it is certain that if they don't have any on the lot to sell, they aren't going to sell any. Quote Link to comment Share on other sites More sharing options...
dnorris78 Posted February 27, 2014 at 07:14 PM Report Share Posted February 27, 2014 at 07:14 PM I called Ford In-Vehicle Tech support and they told me there was a server crash. No ETA on the fix. The gentleman from Ford just said keep trying. Quote Link to comment Share on other sites More sharing options...
murphy Posted February 27, 2014 at 07:17 PM Author Report Share Posted February 27, 2014 at 07:17 PM I called Ford In-Vehicle Tech support and they told me there was a server crash. No ETA on the fix. The gentleman from Ford just said keep trying.So they don't have hot fail over to a backup server. Quote Link to comment Share on other sites More sharing options...
Bills_Fusion_Energi Posted February 27, 2014 at 09:14 PM Report Share Posted February 27, 2014 at 09:14 PM Finally received my "charge complete" that happened at 8:41 AM this morning VIA text and E-mail at 1:30 PM this afternoon. The Vehicle Location and Battery Miles are also tracking with what the actual vehicle indicates also but my 2nd trip this morning is still missing from MyFordMobile. Key Personalization still shows "Data Not Available". It seems that somebody must have awoken THE LONE ENGINEER from a long winter's nap that maintains this site... Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 27, 2014 at 10:05 PM Report Share Posted February 27, 2014 at 10:05 PM I haven't received a "charge complete" notification via email for the past 2 days. Steve Have you already opened a ticket through MyFord Mobile yet? If you would like me to take a look, send me a PM with your VIN, mileage, phone number, and email address please. I called Ford In-Vehicle Tech support and they told me there was a server crash. No ETA on the fix. The gentleman from Ford just said keep trying. I can confirm that the website is currently operational; however, there have been some intermittent issues affecting the vehicle communication to the MyFord Mobile accounts and the log in process. This issue was reported today at 2:30 p.m. EST. From my understanding, this concern is still occurring. Unfortunately, I haven't received an estimated time of resolution. Finally received my "charge complete" that happened at 8:41 AM this morning VIA text and E-mail at 1:30 PM this afternoon.The Vehicle Location and Battery Miles are also tracking with what the actual vehicle indicates also but my 2nd trip this morning is still missing from MyFordMobile. Key Personalization still shows "Data Not Available". It seems that somebody must have awoken THE LONE ENGINEER from a long winter's nap that maintains this site... Hi Bills_Fusion_Energi, Just stopping by to let you know I received your PM. Kim Quote Link to comment Share on other sites More sharing options...
murphy Posted March 4, 2014 at 08:42 PM Author Report Share Posted March 4, 2014 at 08:42 PM I guess I shouldn't have complained about not receiving a text message when charging was complete.My car just finished charging.I received text messages and emails with the following time stamps.3:13 PM3:14 PM3:14 PM3:16 PM3:16 PM3:17 PMThe time stamp inside of all six messages and emails was 3:11 PM which leads me to believe it was one text and email message sent six times. Quote Link to comment Share on other sites More sharing options...
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