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Ford Phone Number


Bills_Fusion_Energi
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800 392-3673 Ford Customer Relationship Center EST 8A-8P Mon-FRI  9A-5:30P Sat

opt 1=English

 

 

         1=Roadside Assistance

 

 

 

         2=Ford Credit,Loan,lease

 

 

 

         3=Sync,MyFordTouch,NAV.............1=Sync/MyfordTouch/Lincoln....1=Software Updates

                                                                                                                            2=All Other Plug-in Electric Questions

                                                                        

                                                                    2=NAV

 

                                                                                        

                                                                    3=Work Solutions   

                                                               

                                                             

                                                                    4=MyFordMobile..........1=MyFordMobile Website,Smartphone Apps

                                                                                                            2=All Other Plug-in Electric Questions

                                                                                      

                                                                    5=Customer Care Rep

 

         4=Ford Hyb or Electric Veh

 

 

 

         5=Customer Care Rep.....1=Lincoln

 

                                                     2=Plugin Elect/MyFordMobile.........1=MyFordMobile Website,Smartphone Apps

                                                                                                                  2=All Other

 

                                                     3=New Veh/Advantage Rewards Pgm          

 

                                                     4=Service

 

                                                     5=Dealer Loc/Recall

 

                                                     6=General Info/Ford & Dlr

 

Edited by Bills_Fusion_Energi
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Ashley:

 

On 1/24/14:

I sent an E-mail to support@myfordmobile.com (address from “contact list”

on the phev.myfordmobile.com/ Website) asking about getting a “Charge Complete” text

message from  no-reply@myfordmobile.com  but my 120V Charger is still flashing the GREEN

VEHICLE LED indicating the vehicle is still charging, sometimes it flashes for up to 2 hours and

sometimes the flashing stops within a minute or two. I was asking if this condition was normal

or abnormal for the vehicle and/or website.

 

I received a reply from myfordmo@ford.com (note different address) asking me to call

ELECTRIC VEHICLE SUPPORT at  800 392-3673 option 1, then 3, then 4, then 2.

When I called that number option 3 indicated it was for SYNC, MyFordTouch or NAV and

after pressing 3 the next option indicated was MyFordMobile (#4). Since I SENT and RECEIVED

my initial message from MyFordMobile, the options provided to me were thought to be

incorrect so I pressed 5 (customer care specialist) who told me they do not respond to

technical questions, call my dealer which is Earnhardt Ford in Chandler, Az.

 

When Earnhardt was called the service rep told me to call  800 392-3673, told him

that the Rep told me to call the dealer – He had to call me back later saying his technicians

said they THOUGHT my condition was normal.

 

After talking to Earnhardt Ford I called the 800 362-3673 again and entered the prompts

exactly as indicated in my E-mail reply (1, 3, 4, 2) and ended up with someone that answered

my question. I never did hear the name “Electric Vehicle Support” while entering the prompts.

 

In early December: 

I encountered a problem installing the latest SYNC update and the SYNC website

support.ford.com/  “Call for Support” section sent me to  owner.ford.com/  

After sending them a description of my situation using their “Contact us by E-Mail” (Form input

questionnaire – E-mail address unknown) I received a reply from  sync@ford.com

IVT (In-Vehicle Technology) – SYNC. The owner.ford.com/  also shows the 800 362-3673#.

 

A lot of time was wasted in the above process by Ford personnel and myself, just interested

if other users found the same confusions when trying to get their questions answered.

 

Bill

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The charger will continue to provide about 70 watts of power to the car after HVB charging has completed on occasion, apparently to charge the 12 V battery.  See these posts:

 

http://www.fordfusionenergiforum.com/topic/1446-cold-weather-observations/?p=10744

http://fordcmaxenergiforum.com/topic/1824-winter-driving-strategy/?p=16381

Edited by larryh
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Ashley:

 

On 1/24/14:

I sent an E-mail to support@myfordmobile.com (address from “contact list”

on the phev.myfordmobile.com/ Website) asking about getting a “Charge Complete” text

message from  no-reply@myfordmobile.com  but my 120V Charger is still flashing the GREEN

VEHICLE LED indicating the vehicle is still charging, sometimes it flashes for up to 2 hours and

sometimes the flashing stops within a minute or two. I was asking if this condition was normal

or abnormal for the vehicle and/or website. ...

 

Bill,

 

I spoke with Kim and she said she was assisting you. Let me know if you need anything in the future!

 

Ashley

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