Bills_Fusion_Energi Posted February 4, 2014 at 12:49 AM Report Share Posted February 4, 2014 at 12:49 AM (edited) 800 392-3673 Ford Customer Relationship Center EST 8A-8P Mon-FRI 9A-5:30P Sat opt 1=English 1=Roadside Assistance 2=Ford Credit,Loan,lease 3=Sync,MyFordTouch,NAV.............1=Sync/MyfordTouch/Lincoln....1=Software Updates 2=All Other Plug-in Electric Questions 2=NAV 3=Work Solutions 4=MyFordMobile..........1=MyFordMobile Website,Smartphone Apps 2=All Other Plug-in Electric Questions 5=Customer Care Rep 4=Ford Hyb or Electric Veh 5=Customer Care Rep.....1=Lincoln 2=Plugin Elect/MyFordMobile.........1=MyFordMobile Website,Smartphone Apps 2=All Other 3=New Veh/Advantage Rewards Pgm 4=Service 5=Dealer Loc/Recall 6=General Info/Ford & Dlr Edited February 5, 2014 at 02:46 PM by Bills_Fusion_Energi jeff_h, mmmhmmmm and meyersnole 3 Quote Link to comment Share on other sites More sharing options...
Bills_Fusion_Energi Posted February 5, 2014 at 03:21 PM Author Report Share Posted February 5, 2014 at 03:21 PM Wondering how many users have tried to call this number and if they were satisfied with their final results. mmmhmmmm 1 Quote Link to comment Share on other sites More sharing options...
FordService Posted February 5, 2014 at 06:48 PM Report Share Posted February 5, 2014 at 06:48 PM Wondering how many users have tried to call this number and if they were satisfied with their final results. Hi Bill, Is there something I can help you with? What makes you ask this question? Let me know what's going on, and I'll see how I can help. :) Ashley Quote Link to comment Share on other sites More sharing options...
Bills_Fusion_Energi Posted February 5, 2014 at 10:27 PM Author Report Share Posted February 5, 2014 at 10:27 PM Ashley: On 1/24/14:I sent an E-mail to support@myfordmobile.com (address from “contact list”on the phev.myfordmobile.com/ Website) asking about getting a “Charge Complete” textmessage from no-reply@myfordmobile.com but my 120V Charger is still flashing the GREENVEHICLE LED indicating the vehicle is still charging, sometimes it flashes for up to 2 hours andsometimes the flashing stops within a minute or two. I was asking if this condition was normalor abnormal for the vehicle and/or website. I received a reply from myfordmo@ford.com (note different address) asking me to callELECTRIC VEHICLE SUPPORT at 800 392-3673 option 1, then 3, then 4, then 2.When I called that number option 3 indicated it was for SYNC, MyFordTouch or NAV andafter pressing 3 the next option indicated was MyFordMobile (#4). Since I SENT and RECEIVEDmy initial message from MyFordMobile, the options provided to me were thought to beincorrect so I pressed 5 (customer care specialist) who told me they do not respond totechnical questions, call my dealer which is Earnhardt Ford in Chandler, Az. When Earnhardt was called the service rep told me to call 800 392-3673, told himthat the Rep told me to call the dealer – He had to call me back later saying his technicianssaid they THOUGHT my condition was normal. After talking to Earnhardt Ford I called the 800 362-3673 again and entered the promptsexactly as indicated in my E-mail reply (1, 3, 4, 2) and ended up with someone that answeredmy question. I never did hear the name “Electric Vehicle Support” while entering the prompts. In early December: I encountered a problem installing the latest SYNC update and the SYNC websitesupport.ford.com/ “Call for Support” section sent me to owner.ford.com/ After sending them a description of my situation using their “Contact us by E-Mail” (Form inputquestionnaire – E-mail address unknown) I received a reply from sync@ford.comIVT (In-Vehicle Technology) – SYNC. The owner.ford.com/ also shows the 800 362-3673#. A lot of time was wasted in the above process by Ford personnel and myself, just interestedif other users found the same confusions when trying to get their questions answered. Bill Quote Link to comment Share on other sites More sharing options...
larryh Posted February 5, 2014 at 10:45 PM Report Share Posted February 5, 2014 at 10:45 PM (edited) The charger will continue to provide about 70 watts of power to the car after HVB charging has completed on occasion, apparently to charge the 12 V battery. See these posts: http://www.fordfusionenergiforum.com/topic/1446-cold-weather-observations/?p=10744http://fordcmaxenergiforum.com/topic/1824-winter-driving-strategy/?p=16381 Edited February 5, 2014 at 10:52 PM by larryh jeff_h 1 Quote Link to comment Share on other sites More sharing options...
FordService Posted February 6, 2014 at 02:50 PM Report Share Posted February 6, 2014 at 02:50 PM Ashley: On 1/24/14:I sent an E-mail to support@myfordmobile.com (address from “contact list”on the phev.myfordmobile.com/ Website) asking about getting a “Charge Complete” textmessage from no-reply@myfordmobile.com but my 120V Charger is still flashing the GREENVEHICLE LED indicating the vehicle is still charging, sometimes it flashes for up to 2 hours andsometimes the flashing stops within a minute or two. I was asking if this condition was normalor abnormal for the vehicle and/or website. ... Bill, I spoke with Kim and she said she was assisting you. Let me know if you need anything in the future! Ashley Quote Link to comment Share on other sites More sharing options...
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