Mr. Fusion Posted January 24, 2014 at 01:19 PM Report Share Posted January 24, 2014 at 01:19 PM After 33 days at the dealer, many computer module swaps, and a "Ford says it's working as designed", I finally have my memory seats adjusting to my door handle grab entry on my 2013 Titanium Energi. Pressing the unlock button always set the seat memory, but never a passive door handle grab entry. I took my 2013 Titanium Energi along with the page of the owners manual that says BOTH entry types will set the memory seats and mirrors into the dealer. After confirming that another Energi on the lot DID set the memory seats with a door grab, they took my car in. They had my car from December 12th to January 15th. Replaced a few computer modules, had regional service reps involved and couldn't fix it. I got a call on 1/15 saying "Car is working as designed. The 2013 don't set memory with a handle grab, only the 2014, even though all 3 owners manual prints has this feature in there". The car they proved it worked on the lot was a 2014. "But we'll keep asking the regional rep about it" Very disappointed, I took the car back. The following Monday I get a call saying the regional rep wanted to put a few lines of code in there as an experiment. I took the car in, and now everything works. Door handle grab now sets the memory seats and mirrors. He said literally this fix will create a TSB for others to use. Called me a Hero to others having this problem. I don't consider myself a hero, just a person trying to not jam my knees on the steering wheel after my wife used the car, lol. So if your Fusion Titanium door handle grab isn't activating the memory seats, there should now (Or soon) be a TSB out there. ** Credit to Ford... They gave me a 5 year, 75,000 mile Extended Premium warranty because my power steering went out twice before this problem. Out of the blue. Easily a $800 warranty. THEN, the dealer applied for and received authority to refund 1 month car payment and Sirius subscription because they had the car so long. All while having a nice 2013 Focus as a free loaner during a salty winter month. FusionEnergi, mmmhmmmm, smokewagon and 2 others 5 Quote Link to comment Share on other sites More sharing options...
Russael Posted January 24, 2014 at 02:30 PM Report Share Posted January 24, 2014 at 02:30 PM Frankly, you are a hero to those who just deal with the problem. Good going, and thanks to you, a lot of people are going to be much happier who wanted that feature to work but couldn't gain any traction like you did. It's a shame it took an entire month for it to happen and a ton of people who seemingly wanted to just blow off the problem. "Working as designed" is a cop-out. mmmhmmmm 1 Quote Link to comment Share on other sites More sharing options...
Mr. Fusion Posted January 24, 2014 at 02:40 PM Author Report Share Posted January 24, 2014 at 02:40 PM Frankly, you are a hero to those who just deal with the problem. Good going, and thanks to you, a lot of people are going to be much happier who wanted that feature to work but couldn't gain any traction like you did. It's a shame it took an entire month for it to happen and a ton of people who seemingly wanted to just blow off the problem. "Working as designed" is a cop-out.The first dealer I took it to said "I have a 2012 Edge, and only the unlock button works the memory." And I said "I have a 2011 Explorer and both do it fine." Convincing them it was a problem was half the battle. The month did contain 2 holidays and some really cold days that stopped shipments. But they literally put in a module, and had "Many things stop working". They thought they had a bad module, and ordered another one. When it did the same thing, Ford realized they had a typo in the catalog for the part number. I'm just happy they didn't give up on fixing it. It was almost like a staring contest. I wasn't going to say "Just give me my car back" smokewagon, lonzo71, mmmhmmmm and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Eric4539 Posted January 24, 2014 at 11:03 PM Report Share Posted January 24, 2014 at 11:03 PM Thank you Mr. Fusion for your perseverance! I don't think I would have let my dealer keep my Energi for a month. I have never even checked to see if the seat memory works with just grabbing the handle. But you can bet that I will now! And if this fails I will wait for the TSB. You really are a hero..... mmmhmmmm 1 Quote Link to comment Share on other sites More sharing options...
mmmhmmmm Posted February 7, 2014 at 03:15 AM Report Share Posted February 7, 2014 at 03:15 AM (edited) ...I get a call saying the regional rep wanted to put a few lines of code in there as an experiment. Whoa. I'd like to put a few lines of code in mine. As soon as the Mr. Fusion TSB is published I'll take mine in! Maybe a Ford rep will keep us posted with updates on this... Oh and thank you Mr. Fusion!! Edited February 7, 2014 at 03:16 AM by mmmhmmmm Quote Link to comment Share on other sites More sharing options...
FusionEnergi Posted February 17, 2014 at 03:32 PM Report Share Posted February 17, 2014 at 03:32 PM I took mine in to the shop today to get tire roationed, tsb updates and the driver side window strip fixed again. I inquired about the door handle grab feature and was told it was removed and is not available any longer. I have to wait till the tsb is released. They did order all the parts to replace the slosh sound heard from the tank when full. Quote Link to comment Share on other sites More sharing options...
Dag Posted September 29, 2014 at 12:19 PM Report Share Posted September 29, 2014 at 12:19 PM Has the TSB been released? Quote Link to comment Share on other sites More sharing options...
Hybridbear Posted October 7, 2014 at 06:35 PM Report Share Posted October 7, 2014 at 06:35 PM (edited) Dag, on 29 Sept 2014 - 07:19 AM, said: Has the TSB been released?TSB 14-0039 was released 2.24.14 to fix this issue.http://fordfusionhybridforum.com/topic/9352-technical-service-bulletins-tsbs/?p=87990 Edited October 10, 2014 at 08:00 PM by Hybridbear Dag 1 Quote Link to comment Share on other sites More sharing options...
Hybridbear Posted April 29, 2015 at 01:47 PM Report Share Posted April 29, 2015 at 01:47 PM For those who have had the TSB done, what happens when both fobs are present? My wife & I often go places together in the Fusion. When I grab a handle the doors unlock because my fob is nearby. When she grabs the passenger handle the doors unlock again because her fob is in her purse. How does the system work after the update? Does the memory seat only respond to the fob that unlocks the driver's door? Does it respond to the first fob to be detected unlocking a door? Thanks! Timewellspent 1 Quote Link to comment Share on other sites More sharing options...
FordService Posted April 30, 2015 at 09:08 PM Report Share Posted April 30, 2015 at 09:08 PM For those who have had the TSB done, what happens when both fobs are present? My wife & I often go places together in the Fusion. When I grab a handle the doors unlock because my fob is nearby. When she grabs the passenger handle the doors unlock again because her fob is in her purse. How does the system work after the update? Does the memory seat only respond to the fob that unlocks the driver's door? Does it respond to the first fob to be detected unlocking a door? Thanks!If you decide to head to your dealer, please let me know. I'll be happy to check into this further. :) Meagan Quote Link to comment Share on other sites More sharing options...
Mr. Fusion Posted May 1, 2015 at 11:57 AM Author Report Share Posted May 1, 2015 at 11:57 AM For those who have had the TSB done, what happens when both fobs are present? My wife & I often go places together in the Fusion. When I grab a handle the doors unlock because my fob is nearby. When she grabs the passenger handle the doors unlock again because her fob is in her purse. How does the system work after the update? Does the memory seat only respond to the fob that unlocks the driver's door? Does it respond to the first fob to be detected unlocking a door? Thanks!The seats start moving once you unlock your door with a handle grab. I'm actually amazed at how good it works. If you have your key with you and you grab the driver door, it will go to that key's setting regardless if the passenger has a key or not. It's really good an knowing where that key physically is at. If you leave it in the cup holder, it won't let you lock the doors with a handle touch either. Hybridbear 1 Quote Link to comment Share on other sites More sharing options...
Hybridbear Posted May 1, 2015 at 05:54 PM Report Share Posted May 1, 2015 at 05:54 PM If you decide to head to your dealer, please let me know. I'll be happy to check into this further. :)MeaganThe car will be dropped off Monday. Quote Link to comment Share on other sites More sharing options...
Hybridbear Posted May 1, 2015 at 05:55 PM Report Share Posted May 1, 2015 at 05:55 PM The seats start moving once you unlock your door with a handle grab. I'm actually amazed at how good it works. If you have your key with you and you grab the driver door, it will go to that key's setting regardless if the passenger has a key or not. It's really good an knowing where that key physically is at. If you leave it in the cup holder, it won't let you lock the doors with a handle touch either.Thank you! I'm looking forward to having this fixed. Quote Link to comment Share on other sites More sharing options...
FordService Posted May 4, 2015 at 09:23 PM Report Share Posted May 4, 2015 at 09:23 PM (edited) The car will be dropped off Monday.Thanks! Any updates? I can look into this further. I already have your VIN, I'll just need a PM with your mileage, best daytime phone number, and dealer name/location. Meagan Edited May 5, 2015 at 04:22 PM by FordService Quote Link to comment Share on other sites More sharing options...
Hybridbear Posted May 4, 2015 at 11:19 PM Report Share Posted May 4, 2015 at 11:19 PM It appears that this still doesn't work. After having this work done was it necessary to reprogram the memory seats or anything like that to get it to work? Additionally the climate control settings for remote start are now grayed out. This issue has happened to a number of FFH owners and appears to be because the dealership interrupted the installation of the update so the data is corrupted... Quote Link to comment Share on other sites More sharing options...
lonzo71 Posted May 5, 2015 at 01:23 PM Report Share Posted May 5, 2015 at 01:23 PM my seat is always as far back when I turn the car off and exit, so when I come back, it doesnt move till the car comes on...I'll have to move it around to see if this works, but I agree, its pretty cool that the seat will move when you open the car door.. Quote Link to comment Share on other sites More sharing options...
FordService Posted May 5, 2015 at 04:23 PM Report Share Posted May 5, 2015 at 04:23 PM It appears that this still doesn't work. After having this work done was it necessary to reprogram the memory seats or anything like that to get it to work? Additionally the climate control settings for remote start are now grayed out. This issue has happened to a number of FFH owners and appears to be because the dealership interrupted the installation of the update so the data is corrupted...My offer to look into this further still stands. Just send me a PM with your mileage, best daytime phone number, full name, and dealer name/location. :) Meagan Quote Link to comment Share on other sites More sharing options...
Russael Posted May 5, 2015 at 04:25 PM Report Share Posted May 5, 2015 at 04:25 PM My offer to look into this further still stands. Just send me a PM with your mileage, best daytime phone number, full name, and dealer name/location. :) Meagan I sent you a PM on Sunday - taking mine in for its first service on Wednesday. Quote Link to comment Share on other sites More sharing options...
Russael Posted May 6, 2015 at 02:27 PM Report Share Posted May 6, 2015 at 02:27 PM (edited) I'm here at the dealership now. They've completed the synthetic oil change and tire rotation, and they just performed the reprogramming recall. So, I did ask for all of the modules to be updated to the latest calibrations, and the dealership is willing to do it... for a price. Considering it is non warranty related (and the part that really sucks is that NOBODY else can do this without a computer and access to the calibration files), they're doing it at a discounted labor rate since they can just set the computer and wander off, and then come back and check it after a half hour or so. The car has a LOT of modules... something like 12 to 15. And every single one has a new calibration. Some are minor bug fixes... others are very substantial and have had many updates between initial and now. Time required to update them all is around 6 hours, so I'll be here a while. :) Edit - there are 10 modules. Looked bigger as a list on paper. :) Edited May 7, 2015 at 02:36 PM by Russael Quote Link to comment Share on other sites More sharing options...
FordService Posted May 6, 2015 at 03:01 PM Report Share Posted May 6, 2015 at 03:01 PM I sent you a PM on Sunday - taking mine in for its first service on Wednesday.Hi Russael, Our offices are closed over the weekend, and my target turnaround on PM's are 2 business days. I replied to you yesterday afternoon. :) Meagan Quote Link to comment Share on other sites More sharing options...
Russael Posted May 6, 2015 at 03:12 PM Report Share Posted May 6, 2015 at 03:12 PM Hi Russael, Our offices are closed over the weekend, and my target turnaround on PM's are 2 business days. I replied to you yesterday afternoon. :) Meagan It was received. Thank you! :) Quote Link to comment Share on other sites More sharing options...
Russael Posted May 7, 2015 at 01:54 PM Report Share Posted May 7, 2015 at 01:54 PM Someone needs to teach the service people how to test drive a hybrid/Energi after performing maintenance. Quote Link to comment Share on other sites More sharing options...
murphy Posted May 7, 2015 at 02:04 PM Report Share Posted May 7, 2015 at 02:04 PM Someone needs to teach the service people how to test drive a hybrid/Energi after performing maintenance.I have a 3rd key fob that is only used during service to keep whatever they do out of my driving history. Quote Link to comment Share on other sites More sharing options...
FordService Posted May 7, 2015 at 03:09 PM Report Share Posted May 7, 2015 at 03:09 PM It was received. Thank you! :)You're welcome! Meagan Quote Link to comment Share on other sites More sharing options...
stevedebi Posted May 7, 2015 at 04:56 PM Report Share Posted May 7, 2015 at 04:56 PM Someone needs to teach the service people how to test drive a hybrid/Energi after performing maintenance.Depending on what they did, they have to check the vehicle performance, which does not necessarily mean driving for efficiency! Quote Link to comment Share on other sites More sharing options...
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