klpeake Posted April 5, 2014 at 07:32 PM Report Share Posted April 5, 2014 at 07:32 PM I have been fighting this problem for 8 weeks now. My car only has 1400 miles on it and I have been keeping a log of every problem, the date it happens and every contact with Ford, who I spoke with and what the resolution was. One thing I learned is that if you hit the gas filler door release button on your center console that this can set off the SES (service engine soon) light. How stupid is that? Put the button right where a passenger can hit it. My car shows up simply as "2014 Fusion Titanium" on the website and I have tried every which way to sync with MyFordMobile. I originally had issues with my cell phone syncing all the way (wouldn't access texting). They had me do the TCU Fuse pull (#10) and that fixed the texting issue. I have sent 3 emails, spoken with 3 Ford Reps on the phone and have taken it to the dealer once. No resolution. I threatened them last week with legal action if they could not fix all of these systems that they "sold" to me on their website and by their dealer sales people. They opened a case to speak with the Customer Satisfaction team, which apparently is going to call me to discuss things like compensation and their "buy back" program?? Over all I really like the car, but I want to feel safe in the car and I don't know if any of the really important systems are controlled by the same computer/software that is screwing up. I have all kinds of other issues with systems which just don't work sometimes. Steering wheel heater comes on by itself in the upper left quadrant Automatic Door locks don't open without the keyfab or keypad entry or won't lock without using the same (of course, they fail when I my arms are loaded or when I'm standing in the rain) Collision Avoidance System (Car pulled right out in front of me and no warning, but yet when I am taking the off ramp on the freeway, it warns me of the stationary bush that is in front of me!) Backup sensors (a car 4 feet behind that was sitting transverse to my vehicle) Side backup sensors (Pulling out of my driveway and the neighbor driving by behind me) Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 7, 2014 at 11:15 PM Report Share Posted April 7, 2014 at 11:15 PM I have been fighting this problem for 8 weeks now. My car only has 1400 miles on it and I have been keeping a log of every problem, the date it happens and every contact with Ford, who I spoke with and what the resolution was. One thing I learned is that if you hit the gas filler door release button on your center console that this can set off the SES (service engine soon) light. How stupid is that? Put the button right where a passenger can hit it. My car shows up simply as "2014 Fusion Titanium" on the website and I have tried every which way to sync with MyFordMobile. I originally had issues with my cell phone syncing all the way (wouldn't access texting). They had me do the TCU Fuse pull (#10) and that fixed the texting issue. I have sent 3 emails, spoken with 3 Ford Reps on the phone and have taken it to the dealer once. No resolution. I threatened them last week with legal action if they could not fix all of these systems that they "sold" to me on their website and by their dealer sales people. They opened a case to speak with the Customer Satisfaction team, which apparently is going to call me to discuss things like compensation and their "buy back" program?? Over all I really like the car, but I want to feel safe in the car and I don't know if any of the really important systems are controlled by the same computer/software that is screwing up. I have all kinds of other issues with systems which just don't work sometimes. Steering wheel heater comes on by itself in the upper left quadrantAutomatic Door locks don't open without the keyfab or keypad entry or won't lock without using the same (of course, they fail when I my arms are loaded or when I'm standing in the rain)Collision Avoidance System (Car pulled right out in front of me and no warning, but yet when I am taking the off ramp on the freeway, it warns me of the stationary bush that is in front of me!)Backup sensors (a car 4 feet behind that was sitting transverse to my vehicle)Side backup sensors (Pulling out of my driveway and the neighbor driving by behind me) Hi klpeake, I'd like to make sure we're exhausting all of our resources to get these issues resolved. Please send me a PM with your name, VIN, mileage, and phone number. Please include details about your current concerns. Kim Quote Link to comment Share on other sites More sharing options...
klpeake Posted April 9, 2014 at 06:05 AM Report Share Posted April 9, 2014 at 06:05 AM ************************** AFTER 8 WEEKS OF TRYING, MY IS NOW FIXED ********************* My problem was no 2nd confirmation message. I had done several things suggested by Ford but nothing individually worked, so I decided to try everything in one long sequence and I JUST got it working yesterday! Here is what I did: Pulled Fuse #10 in the Passenger fuse panel under the dash and reseated itTurn the car on for 2 minutes and then off for 2 minutes and then back offDeleted the car from the MFM appCleared all of the app settings on the phoneDeleted the app from the phoneReload the app but don't add the car back in yetPerformed a master reset on the system in the car (go in through the settings menu)Re-paired my phone with the car (make sure to accept the access requests for both the phone & the texting) Re loaded the MFM app onto my phone. Re-add the carand then wait. It took mine 26 hours. Pain in the ass, especially because I had to go in and reprogram all of my settings, radio presets, pre-fab text replies, etc. I am not sure which part of this made it work, or if it was the whole thing. Quote Link to comment Share on other sites More sharing options...
rgd18 Posted April 23, 2014 at 02:57 AM Report Share Posted April 23, 2014 at 02:57 AM Nearly 8 weeks and no solution for me! Occasional call to tell me that the engineers are still trying - what they are trying, I don't know. REALLY??? All of my driving "stats" seem to get successfully transmitted - I can see when my car is charging or charged so a connection exists. Why the big problem with the 2nd confirmation to open up the full functionality of MFM?? It just can't be this hard! Quote Link to comment Share on other sites More sharing options...
CombsAuthor Posted April 23, 2014 at 04:25 AM Report Share Posted April 23, 2014 at 04:25 AM Nearly 8 weeks and no solution for me! Occasional call to tell me that the engineers are still trying - what they are trying, I don't know. REALLY??? All of my driving "stats" seem to get successfully transmitted - I can see when my car is charging or charged so a connection exists. Why the big problem with the 2nd confirmation to open up the full functionality of MFM?? It just can't be this hard!It looks like a hassle, but have you tried the steps that kpleake did in the post right above yours? It may be quicker than waiting for a solution. Quote Link to comment Share on other sites More sharing options...
Chr15t0ph3r Posted June 11, 2014 at 06:36 PM Report Share Posted June 11, 2014 at 06:36 PM Hia, hate to pile on but also stuck on the 4th verification step (the one where after a day it responds back, but in my case never did). Hoping that re-associating the VIN with the account and not looking at it via the app (the app time did reset once in the 24 hour period), will do the fix. At what point did people call the help line? And is the fix mostly associated with re-associating things, or is there anything else outside of pulling the power or PMing Kim information that people have had reliable work? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted June 11, 2014 at 10:46 PM Report Share Posted June 11, 2014 at 10:46 PM Nearly 8 weeks and no solution for me! Occasional call to tell me that the engineers are still trying - what they are trying, I don't know. REALLY??? All of my driving "stats" seem to get successfully transmitted - I can see when my car is charging or charged so a connection exists. Why the big problem with the 2nd confirmation to open up the full functionality of MFM?? It just can't be this hard! Hey rgd18, I just stumbled across this post. I realize it's from a while ago, but I'll check the notes on your case and send you a PM once I see what is going on. Hia, hate to pile on but also stuck on the 4th verification step (the one where after a day it responds back, but in my case never did). Hoping that re-associating the VIN with the account and not looking at it via the app (the app time did reset once in the 24 hour period), will do the fix. At what point did people call the help line? And is the fix mostly associated with re-associating things, or is there anything else outside of pulling the power or PMing Kim information that people have had reliable work? Hi Chr15t0ph3r, Feel free to send me a PM with your VIN, current mileage, and mobile phone number. I'm happy to walk through troubleshooting with you. Kim purplehaze 1 Quote Link to comment Share on other sites More sharing options...
David Dobson Posted September 22, 2014 at 02:59 PM Report Share Posted September 22, 2014 at 02:59 PM It looks like it's been awhile since this post has been active, but this seems to be the best source online for fixing this issue. I just got a Ford Fusion Energi SE, and I have been trying to activate the MyFord Mobile. I was so excited about this feature, but now I'm more discouraged after reading everyone's issues. I have signed up online, got the first confirmation message, then never got the 2nd confirmation message. I followed everyone else's advice and deleted my account, and created a new one. Same result: first confirmation message then nothing. I haven't pulled the fuses yet, but I was hoping for some advice on which direction to head, or to call Ford to get no where! Quote Link to comment Share on other sites More sharing options...
murphy Posted September 22, 2014 at 04:22 PM Report Share Posted September 22, 2014 at 04:22 PM The approach that worked for me was to sign up online using my computer.Then I waited for the 1st message in the car.Then I waited for the second message in the car, (24 hours). Do not go back online until after the second message is received in the car.Do not use the smartphone app at all until after the second confirmation is complete.Make sure the car is in a location that has a strong signal from the AT&T cell network when it is parked. If it comes down to it, disconnecting the negative lead of the 12 volt battery in the trunk is way easier than standing on your head under the dash to get to the fuses. Quote Link to comment Share on other sites More sharing options...
purplehaze Posted July 1, 2015 at 11:17 PM Report Share Posted July 1, 2015 at 11:17 PM Well it has been 4 weeks now and I still can get MFM to work. It worked great for about 16 months then it stopped connecting and i would get error on network. I've tried all the things that were suggested on here. Help Quote Link to comment Share on other sites More sharing options...
jc4life81 Posted August 13, 2015 at 05:09 AM Report Share Posted August 13, 2015 at 05:09 AM Add me to the list that MFM won't communicate with the car :( Quote Link to comment Share on other sites More sharing options...
rgoerk Posted January 10, 2017 at 12:29 PM Report Share Posted January 10, 2017 at 12:29 PM Good morning all, I recently purchased a 2013 Fusion Energi, I have to say I love this car. I am having an issue with the My FordMoible app however. It seemed to work fine for almost a month (and here in Ohio in the winter it is nice having the remote start) but then it just stopped being able to connect to the car. I have tried I believe most of the trouble shooting steps.1- removed and reinstalled the app2- removed my car and readded it from my account3- pulled the #10 fuse4- 2 Master resets (last was yesterday)5- visited the https://myfordmobile.com/website and updated everything there I still have not been able to get my app to reconnect is there anything else I can try? My Phone is a Google 6P, I am using straight talk as my provder on Verizon towers. Thank you in advance, Rich Quote Link to comment Share on other sites More sharing options...
murphy Posted January 10, 2017 at 01:46 PM Report Share Posted January 10, 2017 at 01:46 PM (edited) Has the modem (TCU) been replaced? AT&T shut down 2G cell service at the end of the year. There is an outstanding FSA to upgrade the car to 3G service for free. Your cell phone has no bearing on the problem. That is only used to run Vehicle Health Reports. Edited January 10, 2017 at 01:49 PM by murphy Quote Link to comment Share on other sites More sharing options...
rgoerk Posted January 11, 2017 at 12:43 PM Report Share Posted January 11, 2017 at 12:43 PM I bought the car pre-owned just over a month ago so I have no idea, is there a way to find out? I received the recall for the seat belt issue but haven't seen a notice about the modem.Thanks Quote Link to comment Share on other sites More sharing options...
murphy Posted January 11, 2017 at 02:57 PM Report Share Posted January 11, 2017 at 02:57 PM I bought the car pre-owned just over a month ago so I have no idea, is there a way to find out? I received the recall for the seat belt issue but haven't seen a notice about the modem.ThanksGo to your ford owner account. It will be listed there under recalls. https://owner.ford.com/ Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted January 11, 2017 at 05:36 PM Report Share Posted January 11, 2017 at 05:36 PM I bought the car pre-owned just over a month ago so I have no idea, is there a way to find out? I received the recall for the seat belt issue but haven't seen a notice about the modem.Thanks rgoerk, murphy pointed you in the right direction to check for the modem recall. If the recall doesn't affect you, PM your first and last name, email, best contact number, and VIN so I can submit a case for you. Cara Quote Link to comment Share on other sites More sharing options...
rgoerk Posted January 12, 2017 at 11:45 AM Report Share Posted January 12, 2017 at 11:45 AM Thanks everyone, I downloaded the Ford Pass app and there are three recalls one does concern the modem. I called my local dealer and they are going to order the modem and take care of it. Quote Link to comment Share on other sites More sharing options...
Gkinla Posted January 13, 2017 at 09:24 PM Report Share Posted January 13, 2017 at 09:24 PM (edited) I had the 2G modem replaced on 12/12/16...it was stuck on 10 miles until this morning. I just checked MFM and it is now working correctly, showing the battery charging bar and updating the battery mileage. Being an early adopter of the 2013 FFH I didn't want to be at the dealer every other week. I just let it be, didn't pull fuses, stayed away from the dealer and just ignored it. I guess in this case, all it took was patience. Edited January 13, 2017 at 09:58 PM by Gkinla Quote Link to comment Share on other sites More sharing options...
Blastphemy Posted January 13, 2017 at 09:34 PM Report Share Posted January 13, 2017 at 09:34 PM I can't even log into my MyFord Mobile account today. I tried recovering my password, but even the temporary re-set password Ford sent doesn't work. Absolutely ridiculous. Quote Link to comment Share on other sites More sharing options...
rgoerk Posted February 3, 2017 at 11:53 AM Report Share Posted February 3, 2017 at 11:53 AM Myford Moble App broke yesterday, I was wondering if anyone else is having this issue? I have already reinstalled it, restarted my phone but the app itself wont start. I still have access through the website though as a work around. Thanks Quote Link to comment Share on other sites More sharing options...
murphy Posted February 3, 2017 at 01:19 PM Report Share Posted February 3, 2017 at 01:19 PM Myford Moble App broke yesterday, I was wondering if anyone else is having this issue? I have already reinstalled it, restarted my phone but the app itself wont start. I still have access through the website though as a work around. ThanksThe MFM app on my Android phone is working fine. rgoerk 1 Quote Link to comment Share on other sites More sharing options...
rgoerk Posted February 3, 2017 at 06:56 PM Report Share Posted February 3, 2017 at 06:56 PM I just tried to launch the app again. The error I am still receiving is--------------------------------------------------MyFord Mobile has stopped Working Open App Again Send Feedback------------------------------------------------- I sent feedback twice so far and have tried restarting the app as well a couple times. It was working fine on Wednesday. Quote Link to comment Share on other sites More sharing options...
murphy Posted February 3, 2017 at 08:13 PM Report Share Posted February 3, 2017 at 08:13 PM iOS or Android? Power cycle your phone. You may be out of available RAM causing the app to crash. Quote Link to comment Share on other sites More sharing options...
rgoerk Posted February 3, 2017 at 09:40 PM Report Share Posted February 3, 2017 at 09:40 PM Yes have cycled my phone twice since then, it is an Android OS Quote Link to comment Share on other sites More sharing options...
Timewellspent Posted February 3, 2017 at 09:43 PM Report Share Posted February 3, 2017 at 09:43 PM I have BlackBerry running on Android 6.0.1 and it opens fine for me. Quote Link to comment Share on other sites More sharing options...
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