FordService Posted December 14, 2013 at 12:15 AM Report Share Posted December 14, 2013 at 12:15 AM Hi, everyone! My name is Ashley and I’m your brand new U.S. Ford Customer Service rep. :) My primary role here will be to answer any questions you may have about newer models, to assist with vehicle concerns, and to track any vehicle orders you may be placing. I am in the office M – F 2:30 p.m. until 11 p.m., but I will be transitioning to 8:30 a.m. until 5 p.m. at the start of 2014. With the holidays around the corner, there will be a few days I won’t be around, but I’ll be sure to post out-of-office messages when necessary. Generally speaking, I’ll keep my eyes open for any relevant discussion and jump in publicly to assist whenever possible. If you have something you want to talk to me directly about, feel free to send me a PM. The only time I’ll ask you to reach out privately is when I’m looking for personal information, but I’ll make sure you guys (and gals) know what to send over if and when that time comes. Some items that I probably won’t be able to help with include: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. We plan to add an agent who specializes in IVT (including SYNC, MyFord Touch, navigation, and SiriusXM) in the near future. We’ll be sure to let you know when he or she arrives. I’m excited to finally be here as part of this community and I’m looking forward to speaking with you all soon! Ashley HotLap and mmmhmmmm 2 Quote Link to comment Share on other sites More sharing options...
jeff_h Posted December 14, 2013 at 12:51 AM Report Share Posted December 14, 2013 at 12:51 AM Thanks, good to have you here. One consistent item in several threads is that of MyFordMobile, which experiences downtime and yes that happens - but the thing that really concerns me are the people who can't get their VIN accepted by their MFM account and don't get much help from the MFM help desk reps. For me personally, I experienced duplicate trips in my MFM account several months ago, got a ticket opened by the MFM staff and never heard back from them. The duplicate trips stopped and things were fine until yesterday,when I saw a bunch of them again -- since I never got any feedback from the MFM staff on my first request, I don't know if it's worth notifying them again as I doubt that I will hear back. This is just a simple nuisance and doesn't affect much, but is a lack of customer service that could be improved. TX NRG 1 Quote Link to comment Share on other sites More sharing options...
FordService Posted December 14, 2013 at 01:59 AM Author Report Share Posted December 14, 2013 at 01:59 AM Thanks, good to have you here. One consistent item in several threads is that of MyFordMobile, which experiences downtime and yes that happens - but the thing that really concerns me are the people who can't get their VIN accepted by their MFM account and don't get much help from the MFM help desk reps. For me personally, I experienced duplicate trips in my MFM account several months ago, got a ticket opened by the MFM staff and never heard back from them. The duplicate trips stopped and things were fine until yesterday,when I saw a bunch of them again -- since I never got any feedback from the MFM staff on my first request, I don't know if it's worth notifying them again as I doubt that I will hear back. This is just a simple nuisance and doesn't affect much, but is a lack of customer service that could be improved. Thanks for the info, jeff_h. This is something that the IVT specialist will be able to assist with once he or she arrives. I'll check in with them on Monday and see if there's an ETA. :) Ashley Quote Link to comment Share on other sites More sharing options...
meyersnole Posted December 14, 2013 at 03:57 AM Report Share Posted December 14, 2013 at 03:57 AM (edited) Welcome. I think you will find this is a friendly and active community. Edited December 14, 2013 at 03:58 AM by meyersnole Quote Link to comment Share on other sites More sharing options...
Russael Posted December 14, 2013 at 04:18 AM Report Share Posted December 14, 2013 at 04:18 AM Hello and welcome to our little corner of the internets. meyersnole is lying... we're all arrogant, know-it-all engineers who squash noobs for fun and profit. :whistling: ;) jeff_h, shaggy314 and meyersnole 3 Quote Link to comment Share on other sites More sharing options...
TX NRG Posted December 14, 2013 at 06:23 AM Report Share Posted December 14, 2013 at 06:23 AM Welcome Ashley. Thanks for your support. Quote Link to comment Share on other sites More sharing options...
pluggedin Posted December 14, 2013 at 01:44 PM Report Share Posted December 14, 2013 at 01:44 PM Welcome Ashley. Were there any performance or technical advances made to the 2014 Energi, over the 2013? Quote Link to comment Share on other sites More sharing options...
ChuckJ Posted December 14, 2013 at 03:13 PM Report Share Posted December 14, 2013 at 03:13 PM (edited) Welcome Ashley. Were there any performance or technical advances made to the 2014 Energi, over the 2013?I would also like to welcome you Ashley. I was just thinking about asking if anyone on the forum was from the Ford Technical community. One thing we would all probably be interested is future improvements for the Energi. Trunk space, EV range, ICE growl, new electronic goodies, pointing / LED headlights, etc. for the 2016 and future / mid life upgrade come to mind. ChuckJ Edited December 14, 2013 at 03:14 PM by ChuckJ Quote Link to comment Share on other sites More sharing options...
mmmhmmmm Posted December 15, 2013 at 04:02 AM Report Share Posted December 15, 2013 at 04:02 AM Welcome Ashley! I also wondered if Ford was keeping an eye on this forum! I an a software engineer and would love to speak with someone at Ford with intimate knowledge of the MFT system in my 2013 Fusion. Quote Link to comment Share on other sites More sharing options...
mmmhmmmm Posted December 15, 2013 at 04:06 AM Report Share Posted December 15, 2013 at 04:06 AM Hey! Maybe Ashley can help us organize a group buy on the LED Headlights for the 2013 Ford Mondeo! (assuming they fit the Fusion) http://www.youtube.com/watch?v=4zl4EoeOyr4 shaggy314 and Rexracer 2 Quote Link to comment Share on other sites More sharing options...
robertlane Posted December 15, 2013 at 11:27 PM Report Share Posted December 15, 2013 at 11:27 PM Welcome to the Ford Fusion Energi Forum :) Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted December 16, 2013 at 08:15 PM Report Share Posted December 16, 2013 at 08:15 PM (edited) Hello and welcome, I do NOT envy your job having to deal with us. My small annoyance with the MFM (you'll get LOTS of TLAs here*):Gas Sipper - Most miles traveled without adding more gasoline. It reports my miles without adding gas at 40 miles for the last 4 months when I'll go 40 miles electric in a day. With 6 months & 8100 miles, I've only put gas in 3 times, no way I'm 40 miles since adding gas, my last tank was closer to 3,100. Perhaps they can look into that? * My Ford Mobile, Three Letter Acronyms Edited December 23, 2013 at 07:49 PM by shaggy314 Quote Link to comment Share on other sites More sharing options...
Russael Posted December 16, 2013 at 08:41 PM Report Share Posted December 16, 2013 at 08:41 PM Hello and welcome, I do NOT envy your job having to deal with us. My small annoyance with the MFM (you'll get LOTS of TLAs here*):Gas Sipper - Most miles traveled without adding more gasoline. It reports my miles without adding gas at 40 miles for the last 4 months when I'll go 40 miles electric in a day. So far with 6 months, 8100 miles, I've only put gas in 3 times, so far from 40 miles since adding gas, my last tank was closer to 3,100. Perhaps they can look into that? * My Ford Mobile, Three Letter Acronyms I was going to bring this up too, but I was waiting for the Sync person to show themselves. My distance traveled for the Gas Sipper statistic is currently 17 miles... only because I went 17 miles yesterday. Prior to that, it was 10. There is a certain level of unreasonability to topping off a car and 17 miles is absurd. :) Prior to that, it was 10. I thought it might count an electric charge but it doesn't do that either. It currently only measures how far you drove before turning the car off. Quote Link to comment Share on other sites More sharing options...
jeff_h Posted December 16, 2013 at 10:51 PM Report Share Posted December 16, 2013 at 10:51 PM It reports my miles without adding gas at 40 miles for the last 4 months when I'll go 40 miles electric in a day. So far with 6 months, 8100 miles, I've only put gas in 3 times, so far from 40 miles since adding gas, my last tank was closer to 3,100. Perhaps they can look into that? Yeah, that category is useless for me, had stayed at 31 miles no matter what... then was stuck at 39 miles for a few weeks... now back at 31 miles -- don't know what criteria it is using, but it ain't working right. Quote Link to comment Share on other sites More sharing options...
FordService Posted December 17, 2013 at 01:48 AM Author Report Share Posted December 17, 2013 at 01:48 AM Welcome Ashley. Were there any performance or technical advances made to the 2014 Energi, over the 2013? pluggedin, The majority of the changes for 2014 were additional available features, rather than major changes to the technical aspects of the car. Some of these were: additional exterior colors, an interior appearance package, and available heated/cooled seats. I would also like to welcome you Ashley. I was just thinking about asking if anyone on the forum was from the Ford Technical community. One thing we would all probably be interested is future improvements for the Energi. Trunk space, EV range, ICE growl, new electronic goodies, pointing / LED headlights, etc. for the 2016 and future / mid life upgrade come to mind. ChuckJ ChuckJ, I'll be sure to let you know when I hear what's coming down the line! Welcome Ashley! I also wondered if Ford was keeping an eye on this forum! I an a software engineer and would love to speak with someone at Ford with intimate knowledge of the MFT system in my 2013 Fusion. Hey! Maybe Ashley can help us organize a group buy on the LED Headlights for the 2013 Ford Mondeo! (assuming they fit the Fusion) http://www.youtube.com/watch?v=4zl4EoeOyr4 Hi, mmmhmmmm. Since the Mondeo isn't made in the U.S., I'm unable to help you guys with that. I'll let you guys know when an IVT specialist will be here to answer your questions about MFT. Hello and welcome, I do NOT envy your job having to deal with us. My small annoyance with the MFM (you'll get LOTS of TLAs here*):Gas Sipper - Most miles traveled without adding more gasoline. It reports my miles without adding gas at 40 miles for the last 4 months when I'll go 40 miles electric in a day. So far with 6 months, 8100 miles, I've only put gas in 3 times, so far from 40 miles since adding gas, my last tank was closer to 3,100. Perhaps they can look into that? * My Ford Mobile, Three Letter Acronyms I was going to bring this up too, but I was waiting for the Sync person to show themselves. My distance traveled for the Gas Sipper statistic is currently 17 miles... only because I went 17 miles yesterday. Prior to that, it was 10. There is a certain level of unreasonability to topping off a car and 17 miles is absurd. :) Prior to that, it was 10. I thought it might count an electric charge but it doesn't do that either. It currently only measures how far you drove before turning the car off. Yeah, that category is useless for me, had stayed at 31 miles no matter what... then was stuck at 39 miles for a few weeks... now back at 31 miles -- don't know what criteria it is using, but it ain't working right. shaggy314, Russael, and jeff_h, The IVT specialist will be able to lend a hand with this. I'm waiting to hear back about when he or she will arrive, but I'll let you know when I know. Ashley Quote Link to comment Share on other sites More sharing options...
Rexracer Posted December 17, 2013 at 10:39 PM Report Share Posted December 17, 2013 at 10:39 PM Great to have you on board! Quote Link to comment Share on other sites More sharing options...
TAP4601 Posted January 4, 2014 at 05:47 PM Report Share Posted January 4, 2014 at 05:47 PM Hi Ashley, It's great to see Ford participating on Forums of this nature!! I just leased a 2013 Fusion Energi. I was very pleases with the end of year incentives ;-). I did have one question (feedback really) about the advertising fee that wasn't disclosed until "signing time". First off, can you confirm that this is a legit charge that the deal incurs from Ford and not something they added? Assuming so, the feedback is that the optics on this fee is poor. First off, I'm not sure why Ford is breaking this cost out as a line item vs including it in the base pricing. Second the transparency around this fee is poor. As an educated buyer, I don't like finding out about fees like this when it is time to put pen to paper ;-) I think sites like Edmunds should be made aware of this fee, so that buyers don't get surprised. Third, I don't feel that Ford is doing enough to advertise the Fusion Energi, so paying this fee "feels wrong" when I had to do a lot of research to even decide on the Fusion Energi (e.g. I found you; You didn't find me). Anyway, this feedback is meant to be constructive. I know we are in 'early days' with EVs\PHEVs and I trust that this fee is not a model specific advertising fee. That said, since buying the FFE, I've seen a handful of Fusion ads and not one mention of the Energi. Happy New Year! I hope was can interact as questions come up (I pick-up my car on Wednesday). Very excited. Quote Link to comment Share on other sites More sharing options...
jeff_h Posted January 4, 2014 at 06:17 PM Report Share Posted January 4, 2014 at 06:17 PM Assuming so, the feedback is that the optics on this fee is poor. First off, I'm not sure why Ford is breaking this cost out as a line item vs including it in the base pricing. Second the transparency around this fee is poor. As an educated buyer, I don't like finding out about fees like this when it is time to put pen to paper ;-) I think sites like Edmunds should be made aware of this fee, so that buyers don't get surprised. Third, I don't feel that Ford is doing enough to advertise the Fusion Energi, so paying this fee "feels wrong" when I had to do a lot of research to even decide on the Fusion Energi (e.g. I found you; You didn't find me). Edmunds has a paragraph that mentions advertising fees (in the "Buyer's Ed" section, maybe you were expecting to see something like that listed in the "Price with Options" section) , which are not limited to Ford but is a common thing that other brands also have - http://www.edmunds.com/car-buying/what-fees-should-you-pay.html Quote Link to comment Share on other sites More sharing options...
FordService Posted January 6, 2014 at 03:09 PM Author Report Share Posted January 6, 2014 at 03:09 PM Hi Ashley, It's great to see Ford participating on Forums of this nature!! I just leased a 2013 Fusion Energi. I was very pleases with the end of year incentives ;-). I did have one question (feedback really) about the advertising fee that wasn't disclosed until "signing time". First off, can you confirm that this is a legit charge that the deal incurs from Ford and not something they added? ... Happy New Year! I hope was can interact as questions come up (I pick-up my car on Wednesday). Very excited. TAP4601, Congrats on the new car! As far as fees go, that is something handled on the sales end, which I don't really deal with. I'm happy to document your feedback, though. Just PM me your name, phone number, VIN, mileage, and dealer info, and I'll pass it along. Ashley Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted January 6, 2014 at 07:43 PM Report Share Posted January 6, 2014 at 07:43 PM (edited) When I ask elsewhere about gas sipper not working, I was told it was due to the key I was using but they couldn't reconcile that idea with the other 3 stats that are working on that same key. Edited January 6, 2014 at 07:44 PM by shaggy314 Quote Link to comment Share on other sites More sharing options...
TAP4601 Posted January 7, 2014 at 03:25 AM Report Share Posted January 7, 2014 at 03:25 AM Edmunds has a paragraph that mentions advertising fees (in the "Buyer's Ed" section, maybe you were expecting to see something like that listed in the "Price with Options" section) , which are not limited to Ford but is a common thing that other brands also have - http://www.edmunds.com/car-buying/what-fees-should-you-pay.htmlThanks Jeff_H. I must have missed this on Edmunds. Glad to know this is/was a legit fee. Still...not showing this on the sticker contributes to the perception that dealers inflate their profits with hidden fees. For me it more of a transparency thing. Of course the automotive industry isn't exactly known for transparency on pricing...LOL Quote Link to comment Share on other sites More sharing options...
TAP4601 Posted January 7, 2014 at 03:32 AM Report Share Posted January 7, 2014 at 03:32 AM TAP4601, Congrats on the new car! As far as fees go, that is something handled on the sales end, which I don't really deal with. I'm happy to document your feedback, though. Just PM me your name, phone number, VIN, mileage, and dealer info, and I'll pass it along. AshleyWill do. Hopefully picking up the car tomorrow (if the plates get completed). Again, for what its worth, it's feedback. Overall the buying experience was pretty good. Quote Link to comment Share on other sites More sharing options...
jeff_h Posted January 7, 2014 at 01:23 PM Report Share Posted January 7, 2014 at 01:23 PM Of course the automotive industry isn't exactly known for transparency on pricing...LOL You can bet your scotchgard on that one... interesting that you are waiting for plates to take delivery of the car -- y'all don't have temp tags for the first 30-60 days? Quote Link to comment Share on other sites More sharing options...
FordService Posted July 23, 2014 at 02:33 PM Author Report Share Posted July 23, 2014 at 02:33 PM Hi, everyone! I'm Crystal, your brand new FordService rep here on the forum. I'll be taking the place of Ashley, helping you guys with the same questions and concerns she's assisted with in the past. I've been on Ford's Social Media team for two years now; if you've been on some of the other Ford vehicle forums, you may have seen me around. :) Please feel free to reach out and say hello as I get myself acquainted with this forum and the people on it. I look forward to getting to know all of you and helping out however I can! Crystal Quote Link to comment Share on other sites More sharing options...
meyersnole Posted July 23, 2014 at 02:40 PM Report Share Posted July 23, 2014 at 02:40 PM Hi Crystal, welcome to the forum. jeff_h 1 Quote Link to comment Share on other sites More sharing options...
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