Stopped connecting to MyFordMobile

[Elsny]

My Fusion Energi is great, but I have one annoying problem... After the first 3 days of working flawlessly with MyFordMobile the vehicle is no longer communicating with the site. My salesperson had told me no need to worry about buying a car with Autostart as I could do that from the app. And I could for 3 days. Now it sees Sirius and sync just fine, but cannot connect remotely at all to the app. I spent MANY hours on the phone with them and the best they could offer was for me to pull the fuses and they couldn't even say how to do that. I asked WHY it would happen and won't it just happen again and no answer. I was told to bring it to dealer, but honestly my work schedule doesn't allow me time to do that now. I am also afraid of the many reports here of problems after a "reset". We have 5 cars and have had over 12 Toyotas over the last 20 years and never brought any of them to dealer and now I need to cancel work to bring this to dealer after 3 days and they can't explain why it stopped working. Very upsetting. If they reset it why won't it just happen again. I keep telling them my info screen in sync has an empty field for the ESN for this. The Sirius ESN is there and that works great. This feature did work great at first. So very frustrating. Anyone else have issues with this?

[larryh]

If you click the Update button, does the app communicate with the car and update the display to show the current state of charge of the battery?  Or if you modify GO times, does it sync the GO times with the car successfully? 

 

MyFord Mobile doesn't always work reliably to communicate with the car.   Sometimes it works and sometimes it doesn't.  It uses celluar phone technology to connect to MyFord Mobile.  There has to be a good signal to connect.

Edited December 4, 2013 at 01:22 PM by larryh

[Elsny]

No, doesn't see it at all. They told me to delete it on the website and re add it. I deleted it and for the last month it won't re-add the car. The confirmation signal never makes it to the car at all. Tried over and over again. They are no help at all and have no clue as to why it won't work. It must be that the ESN field is blank but they dot seem to understand what that is.

[larryh]

You could try a master reset of MyFord Touch.  But then you will have to restore your phone and other settings.  The fuse they are referring to is fuse number 10, cell phone passport module.  See page 232 of the manual.

 

http://www.fordfusionenergiforum.com/topic/1209-seriously-lost-my-energiin-mfm/?hl=passport&do=findComment&comment=6653

http://www.fordfusionenergiforum.com/topic/1349-my-ford-mobile/?p=8462

Edited December 4, 2013 at 02:19 PM by larryh

[murphy]

The easiest way to achieve the same result, assuming fuse #10 isn't blown, is to disconnect the negative battery terminal in the trunk for 30 seconds.  The ICE will have to re-learn its operating parameters and a few other items may have to be reconfigured.  Somewhere in the Manual it lists what has to be re-entered.

 

To see the fuse panel put the drivers seat all of the way to the rear and then lay on your back on the floor in the drivers footwell with your head near the accelerator pedal.  With a flashlight you will be able to see the fuse panel.  The white plastic thing in the upper left corner of the fuse panel is a fuse puller.  Stuff some towels behind the carpet because if you drop the puller or the fuse it will fall behind the carpet and then it's a major disassembly to get something out from behind the carpet.

[Elsny]

Thanks for the info!! I'll try to get someone younger and more limber to attempt this, otherwise I may never make it back out!! LOL!!

Seriously, thanks for taking the time to reply!!