My Ford Mobile is destroying my life!!!

[FordIVTteam]

I'm having a problem with the (message verbatim below).  I bought the car on Saturday and I've had no luck with either the VIN or ESN.  Calling the number, they confirmed that I'm putting the correct VIN and ESN.  I've sent you a private message with my VIN and ESN, but I could really use the help.

 

The VIN or ESN entered is either incorrect, not compatible with MyFord Mobile, or not registered in our system. Please check your entry and try again. If you are having trouble, contact Ford’s In-Vehicle Technology Center at 1-800-392-FORD (3673).

 

Hi bobnfloyd, 

 

I've received your message. I'll research your concern and respond shortly. 

 

Kim of Ford Motor monitors these posts. I had the same issue and she was able to get to the bottom of it. Try contacting her directly via private message. You'll see her on here.

 

Thanks for the shout out, John!

 

Kim

[bobnfloyd]

Yup, Kim has been very responsive.  Hope this gets solved soon, I'm excited about about this car getting set up.

[Gigi]

Since Tuesday, 01/28/14, MFM has not been displaying all the values in the Trip & Charge Log it was showing previously.

 

For the FFusionEnergi, it displays total trip mileage, but it doesn't display kWh used, brake score, EV miles, or EV %.  Some trips it does not display at all, some it does.

 

For the FFocusElectric, it displays total trip mileage, kWh used, and Wh/mi, but does not display brake score or driving score.

 

For both cars the charging log information seems to be okay.

 

What do I need to do, delete both cars from MFM and re-enter them?  I'm not a fan of getting on my back in a cramped compartment to pull a fuse I can't see.

[murphy]

A trip must be around 1.5 miles or more for it to appear on MFM.  Anything less and it is ignored.

 

Disconnecting the negative battery lead in the trunk will achieve the same result as pulling the fuse and is much easier to do.  Just don't use a wrench that is long enough to touch the positive post while it is on the negative post.  Put a cloth towel or two on top of the positive post so it can't be hit accidentally.

 

The negative lead is the one toward the rear of the car.

[Gigi]

Disconnecting the negative battery lead in the trunk will achieve the same result as pulling the fuse and is much easier to do.

Thanks.

[willsyaya57]

I have a 2014 model, and I am at step 4 in the MFM registration-- waiting for the second confirmation message on the touch screen. And I was able to choose my vehicle color. Also, I had no problem with the system recognizing my VIN number when I entered it correctly--there was a zero that I initially entered as a capital o.

[Kybuck]

Be careful... if you change your vehicle name, the color will default back to black.  My experience was that I also could select the color when signing up with my 2014, but then I changed the car's name and it reverted to black.  I just double checked and the color boxes are still hidden for the 2014s.

[Fjmoricca]

I've had my FFE for exactly 1 week. I've driven 170 miles. I'm still getting used to this car vs my '06 Volvo S60r 6-speed manual (300 HP, turbo). I loved running through the gears, jamming on those big disk brakes and accelerating from 70 - 90+ in seconds. Now, I'm looking for ways to avoid using gas, max the EV mileage and get more leaves. Instead of being pissed off when someone is doing 70 in the left lane, I'm now pissed off when the two level-2 charging stations are in use at the mall. "Really?!?", is what my wife has been saying. I've become obsessed. And I love it! I miss the acceleration, the adjustable chassis settings, the speed. But I'm not missing the 17 - 19 MPG or the $60+ in premium gas I was buying every week or less.

 

I've not done much with the My Ford Mobile Community. Sounds like it could be a problem for me.

[meyersnole]

I've not done much with the My Ford Mobile Community. Sounds like it could be a problem for me.

 

Depends on how much you use it and what you expect from it.

 

Generally the biggest issues seem to be initial set up. Other issues have been in communicating with the car where the car was not communicating and needed an attitude adjustment (or maybe just a fuse pull) to right the situation.

 

Myself, I set it up with relative ease (after I figured out that I needed the other app (this problem no longer exists as they merged the two apps)). I check it from time to time to ensure I did remember to plug it in, set up Go Times, or look at my trip/charge history. Honestly the phone app and web page are of limited use for me and I was hoping for more. For example it is disappointing that it does not even capture all of the miles driven. I have 14,767 miles currently on my car and statistics for 12,046 of those miles. Say what? And yes, I signed the car up immediately so maybe I can wonder where the first 50 miles went... but not over 2,000. GMs app for the Volt looks so much more interesting.  

 

I am glad it is there, just had higher hopes.

 

 

Edited May 31, 2014 at 01:18 PM by meyersnole

[leukosaima]

Be careful... if you change your vehicle name, the color will default back to black.  My experience was that I also could select the color when signing up with my 2014, but then I changed the car's name and it reverted to black.  I just double checked and the color boxes are still hidden for the 2014s.

 

Hey all, I've figured out a way to change the color on My Ford Mobile website using Google Chrome. It's a matter of hiding some CSS to get the colors to show up so you can actually click on the radio buttons.

 

1) Using Chrome, go to My Ford Mobile, login, and head to My Account > Vehicle and Driver Management > Edit your vehicle

 

2) Where you see "Vehicle Color" and the save button, the empty space left of the save button just under vehicle color (where you would expect the colors to show up), right click there and select "Inspect Element"

 

3) Your Chrome window should get divided horizontally and you should see the web page in the top half, the web site code on the bottom left. On the bottom right you should see the CSS code.

 

4) It will have highlighted a line of code <fieldset class>. You need to expand that line and find <div class="parbase vehiclecolorform"> which was four lines down for me and expand that also.

 

5) You should now see the colors listed as <dl class="itemAction vehicleColor hidden js_addVehicleColorOption clearFix">  so select one of those lines (just highlight it) and now head over to the part on the right where the CSS is.

 

6) Find the section ( it was 3rd for me) starting with .mobile, .hidden {  and UNCHECK display: none !important; and also UNCHECK text-indent: -9999px;

 

7) You should now see the list of colors appear on the web page up top! You can select the radio buttons and press save to make your modification.

 

 

This trick may no longer work if they update their page and change the CSS, but it looks like they're in no rush to do that.

 

Oh and you should be able to close the code section by clicking on the X at the top right of the CSS area (basically in the divider between the top and bottom halfs)

 

Cheers

:-)

Edited June 8, 2014 at 02:07 PM by leukosaima

[Hybridbear]

I'm a competitive person, especially against myself.  Like Griff, I now get annoyed if I don't get 100% braking score.

Me too! I was that way since day 1 with our Fusion Hybrid in December 2012 and have continued that way. I had a 99% Lifetime Brake score in about 28,000 miles in the Fusion Hybrid combined of my wife and me driving. Her Lifetime Brake score if only she drove would likely be 96-97%. My parents have a lifetime of 97% in their C-Max Energi. I get annoyed if I don't get 100% on every stop and I end up going through a lot of red lights that I would have previously slammed on the brakes for because of it.

[Fat Fusion]

Be careful of your priorities, Hybridbear. I've totaled two cars timing lights at intersections. Both times I timed it right, and both times the other person didn't. Nothing like seeing another car bearing down on your driver's door at high speed.

[stevedebi]

Be careful of your priorities, Hybridbear. I've totaled two cars timing lights at intersections. Both times I timed it right, and both times the other person didn't. Nothing like seeing another car bearing down on your driver's door at high speed.

I used to do that but stopped a couple of years ago. Here in LA, people are just crazy and will enter the intersection long after the yellow, and sometimes after the red.

[Rhynri]

Depends on how much you use it and what you expect from it... <snip> ...GMs app for the Volt looks so much more interesting.  

 

 

 

I agree.  But at the same time, the Volt is a toy.  The Fusion seems like a much more serious automobile.  In my opinion anyway.  

 

 

That being said, here is no reason why the app can't be more fun.... please?  :worship:

Edited November 19, 2014 at 05:39 AM by Rhynri

[Dark Voltage]

It's like playing a video game 

 

 

This is exactly how i feel when im driving my car. I always have my hand on the EV button so that im ready to switch between modes. I think its a habit from driving stick shift before i got this car 

[stevedebi]

This is exactly how i feel when im driving my car. I always have my hand on the EV button so that im ready to switch between modes. I think its a habit from driving stick shift before i got this car 

One thing I wish they would add is to put a switch on the shifter to change modes. There is room below the hill control switch (at least on the C-Max).

[flyingcheesehead]

One thing I wish they would add is to put a switch on the shifter to change modes. There is room below the hill control switch (at least on the C-Max).

Do you really change modes that often? Why? 

 

I don't change modes more than 2x per trip, and usually just leave it in EV Now. If I get bumped to Auto before the next trip, I'll switch it back to EV Now. Normally, though, it starts in EV Now and I would switch it into EV Later on the highway and back to EV Now when exiting. I don't know why you'd need to constantly change the mode?

[Hybridbear]

Do you really change modes that often? Why? 

 

I don't change modes more than 2x per trip, and usually just leave it in EV Now. If I get bumped to Auto before the next trip, I'll switch it back to EV Now. Normally, though, it starts in EV Now and I would switch it into EV Later on the highway and back to EV Now when exiting. I don't know why you'd need to constantly change the mode?

To maximize efficiency on the highway.

[flyingcheesehead]

To maximize efficiency on the highway.

Trying to recharge on hills, or pulse and glide, or something else?

 

I tried pulse and glide vs. plain old cruise control in EV Later recently and was unimpressed with the results of P&G. My technique was to accelerate from 65 to 75 just barely fast enough that the ICE was providing all the power and then coast in neutral back down to 65 so that it wasn't trying to recharge.

[Hybridbear]

Trying to recharge on hills, or pulse and glide, or something else?

 

I tried pulse and glide vs. plain old cruise control in EV Later recently and was unimpressed with the results of P&G. My technique was to accelerate from 65 to 75 just barely fast enough that the ICE was providing all the power and then coast in neutral back down to 65 so that it wasn't trying to recharge.

Most of our long freeway trips include minimal city driving. Thus we need to use up the HVB on the highway to minimize our gas use. To maximize my MPGe from the HVB I use the HVB charge only when the power demand is low (<15 kW generally). When we are on a gentle decline I will switch out of EV Later to use up some stored energy. Then I switch back to EV Later to use gas when the power demand is higher.

[stevedebi]

Do you really change modes that often? Why? 

 

I don't change modes more than 2x per trip, and usually just leave it in EV Now. If I get bumped to Auto before the next trip, I'll switch it back to EV Now. Normally, though, it starts in EV Now and I would switch it into EV Later on the highway and back to EV Now when exiting. I don't know why you'd need to constantly change the mode?

Yes, I do use it, possibly not that often. But when I do have to switch, I need to look down to find the switch, or fumble around the center stack. That takes attention off the road. There really is no reason not to have the switch were it can be easily pressed.

 

Also, if I'm really trying to conserve energy, I use the "hit it 3 x" method to store energy. Even if I have to stop suddenly, one can recapture energy into the HVB. I don't generally do that any more, but it is possible.

[flyingcheesehead]

Yes, I do use it, possibly not that often. But when I do have to switch, I need to look down to find the switch, or fumble around the center stack. That takes attention off the road. There really is no reason not to have the switch were it can be easily pressed.

 

OK. I guess I haven't seen it as a problem because when I sit in the car and rest my right elbow on the center console, the EV button ends up right where my hand wants to fall. But, I'm 6'4" so the geometry might not work so well for everyone!

 

The one that really annoys me is the fuel door unlock button. I fuel so infrequently (I think 6 times in my first 10,000+ miles!) that I forget it Every. Last. Time. Then I have to crawl back in and hit it again. Wish it was easily reachable from standing outside the car.

[murphy]

You can pop the trunk and pull the lanyard.

[Hybridbear]

You can pop the trunk and pull the lanyard.

That's what I usually do when I forget.

[ebduda]

I have a ford Explorer Sport with the twin turbo Eco boost.  The thing I'm having with driving the Explorer is the feel of the transmission and the Turbos kicking in.  I prefer the smoothness of the electric drive train.