my ford mobile

[murphy]

For future reference there is a piece of white plastic in the upper left corner of the fuse block.  It is a fuse puller.  It has a narrow end for the single fuses and a wide end for the double fuses.  Be careful when it is removed from its resting place.  If dropped there is a chance that it will fall behind the carpet instead of into the foot well.

[pluggedin]

For future reference there is a piece of white plastic in the upper left corner of the fuse block.  It is a fuse puller.  It has a narrow end for the single fuses and a wide end for the double fuses.  Be careful when it is removed from its resting place.  If dropped there is a chance that it will fall behind the carpet instead of into the foot well.

Thanks Murphy. I saw that but didn't want to pull on anything I wasn't sure of what it was. It would have been nice if the tech had known that too. I'll let them know when I call on Monday.

[Fat Fusion]

Still no luck registering my car.  The "escalation team" didn't bother to call me back.  I've emailed the "Vehicle Technology Specialist" at the dealership I bought the car from and we'll see what he has to say.

I called Ford again. Some supervisor is going to email someone in engineering. I have low expectations at this point.

[JesseDiaz]

Fat Fusion-

 

I purchased by Energi about 12 Days ago and am dealing with the same thing you are....my VIN is not recognized by MFM....I called and they said that my VIN is not on their database and they would have to add it...I was told 2-3 days top...AFter 3 days, I tried again and nothing.  I called back and was told that an update would occur ( yesterday ) from 9am -3 pm and it should work then.  The site was down until 9PM but still...nothing.  I called again today.  Iwas told they would continue working on it.

This is just stupid now....adding a VIN number to a database is this hard?  And why is it a different database?

[Fat Fusion]

I honestly don't think they'll ever fix it for us.  If you do figure it out, please get the name of the customer service rep or supervisor that figures it out and post up.

[JesseDiaz]

I will...Im just going to call every other day

[jeff_h]

Wondering if others also get an error when trying to retrieve a graph from the 'Trips' option, as shown below.  I have gotten an error every time I've tried this.

 

[cuznvin]

i dont have any issues viewing this...

[Russael]

No problems for me.

[frbill]

It runs very slow for me but eventually it does what its supposed to do.

[jeff_h]

I found that my charges are not showing up on the MFM web site, can others still see them?

 

From top: 1)My Driving 2) Trip & Charge Log 3) see only driving trips on quick screen, do not see charges... then scroll down and click "View All"  4) See two full size past trips, then below that are about 20-30 collapsed trips -- and a bonus, many trips are showing three times instead of once.... but zero charging sessions display.

[larryh]

I only see my last trip duplicated.   It says my car will charge from 9:00 to 9:52 pm.  It takes two hours to charge.  Otherwise, everything else is fine. 

Edited December 13, 2013 at 12:56 AM by larryh

[murphy]

My charge from yesterday is fine.

Today I made a trip of 4.9 miles followed by the return which shows 4.8 miles.  I had about 3 miles remaining on the HVB and fully charged the battery.

 

The MFM log shows a charge between the two legs of the trip from 12:10 PM to 12:08 PM and says it was 58 minutes and put 15% into the HVB.

That entry is total nonsense.

 

It does not show the charge after I returned home.

[jeff_h]

The MFM log shows a charge between the two legs of the trip from 12:10 PM to 12:08 PM and says it was 58 minutes and put 15% into the HVB.That entry is total nonsense.

 

Well at last my overnight charge now shows up, but none of the past ones...  however from the 'view all' on my past trips, none of the other charges show up, and there really seems to be a primary key problem (on some but not all, go figure) on the driving trips as there are many dupes.

[Eric4539]

MFM was not working for me yesterday.  I received the text that my vehicle was fully charged, but when I checked my Driving Score, it briefly flashed on screen, and then an error message popped up saying Unable to process my request and try again later.  Even the charging status wasn't working.  It would say Update failed or something like that.  I figured MFM must be going through an upgrade....wishful thinking??

[jeff_h]

MFM was not working for me yesterday.  I received the text that my vehicle was fully charged, but when I checked my Driving Score, it briefly flashed on screen, and then an error message popped up saying Unable to process my request and try again later.  Even the charging status wasn't working.  It would say Update failed or something like that.  I figured MFM must be going through an upgrade....wishful thinking??

 

I think there are still issues -- I normally have a second GO time set for Wednesday evenings, but 2 days ago we decided to take my car instead of hers, so I clicked 'skip' on that Wednesday evening session... and the sync is still pending.  When things are well in MFM-land, that sync will take place in about 10 seconds for our car, and now it's been 2 days and still hanging. 

 

I noted in another thread how the only issue we've had with the car in 8 months and 11k miles is that little piece of black piano trim on the window sticking out a tad and needing to be pushed in --  the car has been great, but the MFM experience has been much more volatile at times.

[Bills_Fusion_Energi]

MyFordMobile SHORTCOMINGS

 

The MyFordMobile (MFM) WEB site COULD BE A FANTASTIC tool to track your vehicles everyday usage but I’m sure many users are so confused with its inconsistencies they stop using it.

 

The MyFordMobile Web  Site just seems to be UNRELIABLE and the information you EXPECT to receive CANNOT be depended upon

 

Besides POOR documentation, the Web site has MANY inconsistencies that need to be corrected.

 

SOME are as follows:

 

Missing or NO notifications from time to time

 

Missing “Trip & Charge”, TRIP stats and/or CHARGING stats from time to time

 

Incorrect notifications from time to time

 

Delayed receipt of notifications from time to time (sometimes 2 or more hours)

 

Double or triple notifications (OR MORE) on the same event from time to time

 

no-reply@myfordmobile.com    MyFord Mobile Alert      3/5/2014

Fusion Energi is fully charged.                  

no-reply@myfordmobile.com    MyFord Mobile Alert      3/5/2014

Fusion Energi is fully charged.                  

no-reply@myfordmobile.com    MyFord Mobile Alert      3/5/2014

Fusion Energi is fully charged.

 

 

Wrong time indicated on notifications from time to time

 

A negative time indicated for charging from time to time on E-Mail notifications

“Fusion Energi is scheduled to start charging in -1 minutes at 04/06/2014 11:40 PM, but it is not currently plugged in.”

 

Bad Battery System Health indicated from time to time

 

Missing Tire Pressure Alerts when vehicle shows Low Tire Pressure on instrument panel

 

False Charging DISCONNECT while charging or DRIVING from time to time, even though it was reported to Ford 9 months ago

(number reduced from 2 per week to 1 per month though after reporting the problem)

04/11/2014 8:28:22 am

Fusion Energi: Your vehicle had an accidental unplug while charging.

 

NO Charging Disconnect notification when it SHOULD Have been issued

 

The “Vehicle is Scheduled to Start Charging” E-mail notification NEVER has the correct time

and Text notification does NOT have ANY times

04/11/2014 05:19:16 PM     
Fusion Energi is scheduled to start charging in 221 minutes at 04/11/2014 02:00 PM, but it is not currently plugged in.

(actual time should be 9PM)

 

Vehicle locator MAP display blank from time to time

 

Vehicle locator indicator is not at the SAME location every time (It seems to wander slightly and sometimes far enough to indicate it is NOT at HOME location even though it is parked in exactly the same location every time)

 

UPDATE fails to communicate with vehicle from time to time

 

Remote Control feature fails to communicate with vehicle from time to time

 

Value Charge Profiles do not seem to work correctly, at least for me.

 

Web Site does NOT report vehicle trips less than 1.6 Miles

 

“Discussions” on the Web Site are not always available

 

New discussion “notifications by E-mail” when “subscribing to them” missing from time to time

 

Ford Personnel with Technical Expertise not involved with Web Site “discussions”

 

The Help Pages on the Web Site are NEVER updated or reflect Important User Info changes/updates

 

Charging Station Finder does not work from time to time

 

The numerous Achievements that can be obtained are not documented

 

“Key Personalization” reports “data not available” for many owners – problem report to Ford about 9 months ago

 

When I tried to send Ford an E-mail on questions or problems it went unanswered or I was referred to the 800 number or the dealer.

 

MyFordMobile Website does not seem to be responsive to any suggestions, even though rarely, suggestions are asked for, they are RARELY or NEVER implemented

 

NO provision provided to search the USER DISCUSSION FORUM or the HELP FILES for “keywords” as MOST websites have in this area,

hence, similar posts by users seem to be DUPLICATED, especially by new users who need quick access in finding answers to their questions/concerns 

 

Questions and/or problems referred to Ford take forever to receive an answer or resolution, and sometimes you never receive a response

 

Gas Sipper display is NOT accurate – It reports most miles without turning key off rather than most miles between adding gasoline

This problem has been reported to Ford by numerous owners for the past 12 months and is VERY confusing to new owners because Ford refuses to publish any information concerning or resolving it

 

No notifications by text or e-mail messages when Value Charge Profiles are updated, even though these notifications ARE checked in “Notification Preferences”

 

No notifications by TEXT messages when New Achievements are earned, just E-mail ( Always TWO of the same), even though both these notifications ARE checked in “Notification Preferences”

 

No method to download or collect and save the stats that MFM provides – The website ONLY displays about 2 weeks of stats, and the rest is just LOST

Although the user can copy some of that information to save it for themselves, it is VERY cumbersome and time consuming to do so and not ALL of the

information for those various methods are actually collected

 

 

When the dealer sold me the vehicle he did not tell me about MyFordMobile, even though he signed me up for the SyncMyRide website. I stumbled upon it by accident.

 

Contacting Ford about questions/problems seems to be hit or miss, one option is the 800 392-3673 number but it has over 20 options and if you miss one of them you are thrown into “left field” and really confused the next time you try to call.

 

Also the FORD REPRESENTATIVES do not seem to know the Ford products very well, including the Websites and the Vehicles, they never try to explain any details on questions or problems presented to them, it seems a lot of their answers are just a plain GUESS

Edited April 12, 2014 at 10:33 PM by Bills_Fusion_Energi

[Apogee1]

Well, I've gone through the entire registration process with the app, and I have very limited access.  I can only check the charge status of my car and I have the option to remote start with the phone, but that never ever works.  All other options are still x'ed out.  I have no idea what to do to get this to work.  I have tried multiple times to get this to work and nothing helps.  Some professional insights would be most appreciated.  I hate having a fully loaded energi, and I can't use all the options. 

[jdelgadillo1]

Well, I've gone through the entire registration process with the app, and I have very limited access.  I can only check the charge status of my car and I have the option to remote start with the phone, but that never ever works.  All other options are still x'ed out.  I have no idea what to do to get this to work.  I have tried multiple times to get this to work and nothing helps.  Some professional insights would be most appreciated.  I hate having a fully loaded energi, and I can't use all the options. 

Did you do the confirmations in your car?  You need to do two, 24 hours apart, it should pop up on your screen when you start the car.  Worked (and is working) beautifully for me.  

[Kybuck]

Well, I've gone through the entire registration process with the app, and I have very limited access.  I can only check the charge status of my car and I have the option to remote start with the phone, but that never ever works.  All other options are still x'ed out.  I have no idea what to do to get this to work.  I have tried multiple times to get this to work and nothing helps.  Some professional insights would be most appreciated.  I hate having a fully loaded energi, and I can't use all the options. 

Assuming you've done the second confirmation, are you using Android or iPhone?  And does the full functionality work on the MFT website?

[Apogee1]

Iphone.  I don't want to log onto a web site, I want to use the app.  My leaf app was up and running before I left the dealership.  This app sucks.  (and full registration process means YES to all 24 hour responses...I've done it 3 times now, and still all the options are X'ed out in the app).  I want to be able to control / use the functions this app allows, but for some unknown reason, everything remains X'ed out. 

 

Honestly, I don't know how Ford thinks is a winning situation.  You never allow a consumer to have to wait 24 hours to respond to their own authorization.  Dumb.  Mark me as extremely frustrated with this app. 

[murphy]

It's 24 hours apart so someone test driving a car can't set up MFT for the car.

 

Use the web site to set up MFT.  Once it has been set up you can use the app. 

Make sure the car is in a location where it can get a strong AT&T cell phone signal.

 

I much prefer the 21" screen on my computer for accessing MFT to the miniature screen on my smartphone.

[Kybuck]

Iphone.  I don't want to log onto a web site, I want to use the app.  

 

Knowing if it works on the website will allow us to help troubleshoot your app issues...  Since you didn't answer that question, my only suggestion is to uninstall and reinstall the app and/or clear all app data and try again.  I had a similar issue on mine (Android) where the options remained X'd out in the app after the 24 hr confirmation, but everything was available on the website.  Clearing app data and logging back into the app did the trick.

[bjorn]

MyFordMobile (web and app) stopped synching for me 9 days ago.

Clicking Update fails each time.

 

Does anyone have an idea on how to troubleshoot?

 

Thanks,
Bjorn

[murphy]

Make sure the car is in a location where it can get a strong signal from the AT&T cell phone network.

 

If that doesn't work you could pull fuse #10 in the drivers foot well or if you don't mind resetting a few things disconnect the negative lead of the 12 volt battery which achieves the same thing without standing on your head.