howardbc Posted September 21, 2013 at 04:32 PM Report Share Posted September 21, 2013 at 04:32 PM I noticed some time ago that the glue holding the center roof console is coming undone. This is the part with the map lights and where one can store sunglasses, etc. I am afraid to touch it for fear it is going to just fall down. I can see where the glue is literally coming apart. I mentioned it to the service man at a nearby Ford dealer. I was thinking it must be some kind of a manufacturing defect. He asked me if I'd had a sunroof installed and when I said yes, he wouldn't have anything more to do with me. So I've tried to get some help from the Ford dealer who installed the sunroof and he is ignoring me. I've sent emails to him and to my salesperson and the Ford facilitator. I've called and sent texts too. My next step will be to call the Service Manager. This dealer is a good 80 miles (round-trip) from me, so I don't understand why these dealers don't have some kind of a reciprocal agreement so that I could use the dealer that is much closer to me. Has anyone else had a problem with their center roof console coming loose? Or with a very shoddy sunroof installation job? It so far doesn't leak, but they totally botched the HomeLink system I had installed at the same time. The HomeLink eventually got fixed but now I fear it will be impacted by any further work in the roof lining area. Quote Link to comment Share on other sites More sharing options...
Eric4539 Posted September 21, 2013 at 07:42 PM Report Share Posted September 21, 2013 at 07:42 PM Sorry to hear about the overhead console issue. I checked mine and it is solid. Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted September 23, 2013 at 08:14 PM Report Share Posted September 23, 2013 at 08:14 PM (edited) Mine got some of the clips broken from that roof console when the dealer installed the illuminated door sills. They are replacing it this week. Edited September 23, 2013 at 08:14 PM by shaggy314 Quote Link to comment Share on other sites More sharing options...
RAHTOL Posted October 17, 2015 at 08:39 PM Report Share Posted October 17, 2015 at 08:39 PM Similar issue here - loose overhead console. Dealer took pictures to send to Ford - warranty claim was denied (reason: I supposedly used excessive force on the overhead console and broke of tabs from the retaining bracket under the headliner.) Since I had already many other quality control issues and dealership service problems with this car, this loose overhead console was finally the reason to write a very long e-mail to the Ford CEO Mark Fields. After several phone calls to and from the executive office the result was a "goodwill" offer to reimburse me for 50% of the repair cost which would be $1,800 (to replace the headliner !). I am not sure why the whole headliner needs to be replaced when just the retaining bracket for the overhead console under the headliner is broken. Of course I am NOT happy with this offer. To howardbc : I do not think the overhead console is originally glued in (at least it is not in my 2014 FFE). More likely during the installation of your sunroof clips/tabs of the retaining bracket were broken off and instead of fixing/replacing that bracket the console was just glued back in - hoping that the owner would not notice. To shaggy314 : Reading your comment I am reasonably sure now that my broken retaining tabs also resulted from a not so carefull installation at the Ford dealership of my illuminated door sills a while ago. I am wondering what happened with your repair. Did the clips actually break off the console itself or the retaining bracket under the headliner? There is also TSB 15-0053 issued regading loose overhead consoles. You also find a lot of on-line comments about this overhead console easily breaking off, of course mostly from DIY projects but it seems to happen to Ford mechanics as well. This really seems to be a design flaw that Ford avoids to officially acknowledge. Quote Link to comment Share on other sites More sharing options...
murphy Posted October 17, 2015 at 09:14 PM Report Share Posted October 17, 2015 at 09:14 PM I broke one of the retaining clips (driver side) in my 2013 when I installed the door sills. I installed a sheet metal screw to hold it in place. It wasn't easy but with the door hanging down I managed. Quote Link to comment Share on other sites More sharing options...
Fat Fusion Posted October 18, 2015 at 01:52 PM Report Share Posted October 18, 2015 at 01:52 PM Post up some pics. We'll tell you how to fix it for nearly free if it's just a broken bracket. Quote Link to comment Share on other sites More sharing options...
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