Neil Posted September 18, 2013 at 02:38 PM Report Share Posted September 18, 2013 at 02:38 PM (edited) I enrolled in 'My Ford Mobile' a few days ago, but I can only see 'My Car' and 'My Community' . When the page builds I can briefly see 'My Driving' but it quickly gets hidden on the menu bar. Is there something I need to do to get it to show? I accepted the two messages that were sent to the car, and the 'My Car' section accurately reflects the charging status. 'Update Now' works just fine for that section too. Edited September 18, 2013 at 02:39 PM by Neil Quote Link to comment Share on other sites More sharing options...
jeff_h Posted September 18, 2013 at 06:42 PM Report Share Posted September 18, 2013 at 06:42 PM Nothing special that I can recall -- does the same behavior occur on the web site and also on the mobile app? On the web site, what browser are you using? Quote Link to comment Share on other sites More sharing options...
Neil Posted September 18, 2013 at 07:47 PM Author Report Share Posted September 18, 2013 at 07:47 PM Nothing special that I can recall -- does the same behavior occur on the web site and also on the mobile app? On the web site, what browser are you using? Both. The mobile app shows the correct charge information, but all the options under 'My Car', My Drving' and 'My Community' have red circles with a slash through them (international 'no' symbol) . The Web site just doesn't show 'My Driving' . Quote Link to comment Share on other sites More sharing options...
Depauwler Posted September 18, 2013 at 10:57 PM Report Share Posted September 18, 2013 at 10:57 PM Do any of the other items on that page of the app have the no symbol? You might not have full control yet. You have to connect to the car twice, once, then once again the next day, have to hit confirmation on the car's screen. Quote Link to comment Share on other sites More sharing options...
Russael Posted September 19, 2013 at 10:58 AM Report Share Posted September 19, 2013 at 10:58 AM He said he did that and it still isn't cooperating. I'd try removing the car from My Ford Mobile and adding it again. Annoying, yes, but that's probably what tech support would have you try. jeff_h 1 Quote Link to comment Share on other sites More sharing options...
ChuckJ Posted September 29, 2013 at 01:52 AM Report Share Posted September 29, 2013 at 01:52 AM Mine did that for the first 72 hours and then started working properly. ChuckJ Quote Link to comment Share on other sites More sharing options...
Neil Posted October 2, 2013 at 04:05 PM Author Report Share Posted October 2, 2013 at 04:05 PM Still doesn't work. I have reset it (deleted it from My Ford Mobile) and then added it back 3 times now. Each time I get the initial confirmation message in the car, and accept it. The 2nd notice never comes. It appears as though the first acceptance never gets received by the cloud. When I delete the vehicle, it shows that it is on step 3) waiting for the first confirmation. I've spoken with two tech support people from My Ford Mobile and the best they can do is say'Go out and check it again.' When I asked if they had changed something, or forced a resend of the second message, then said, 'No, just want to check to see if it was working now.' . Clueless. Quote Link to comment Share on other sites More sharing options...
Russael Posted October 2, 2013 at 04:59 PM Report Share Posted October 2, 2013 at 04:59 PM I've noticed that a few people had to wait up to 72 hours for that second message to come along... hope it does for you. Another thing you could try is resetting the system in the car. There are apparently 2 fuses you have to pull to reset it, but maybe something is stuck in the car where it isn't sending back the first message, or if it is, then the cloud isn't receiving it or sending the second one. Quote Link to comment Share on other sites More sharing options...
Dag Posted October 2, 2013 at 11:27 PM Report Share Posted October 2, 2013 at 11:27 PM When/how does the 2nd message come along? Do you request it, or just wait for it to show up in the car? Quote Link to comment Share on other sites More sharing options...
murphy Posted October 2, 2013 at 11:46 PM Report Share Posted October 2, 2013 at 11:46 PM You turn the car on and it pops up on the screen. The car must be parked in a location that can get an AT&T cell phone signal. Dag 1 Quote Link to comment Share on other sites More sharing options...
Dag Posted October 2, 2013 at 11:52 PM Report Share Posted October 2, 2013 at 11:52 PM Just got it - ha! Quote Link to comment Share on other sites More sharing options...
Neil Posted October 28, 2013 at 04:49 PM Author Report Share Posted October 28, 2013 at 04:49 PM Still can't received the 2nd confirmation message when registering with My Ford Mobile. Have talked with the Help Line several times and they consistently (6 or 7 times now) tell me to remove the car from my account and re-add it. I finally got escalated to the 'Engineering' group. Maybe they will have something they can do. Quote Link to comment Share on other sites More sharing options...
jeff_h Posted October 28, 2013 at 05:36 PM Report Share Posted October 28, 2013 at 05:36 PM Still can't received the 2nd confirmation message when registering with My Ford Mobile. Have talked with the Help Line several times and they consistently (6 or 7 times now) tell me to remove the car from my account and re-add it. I finally got escalated to the 'Engineering' group. Maybe they will have something they can do. Do you have one or two accounts created already? Wondering if creating a new account and adding the VIN there may have the same glitch or not? Quote Link to comment Share on other sites More sharing options...
mdrevs Posted October 29, 2013 at 11:08 AM Report Share Posted October 29, 2013 at 11:08 AM Still can't received the 2nd confirmation message when registering with My Ford Mobile. Have talked with the Help Line several times and they consistently (6 or 7 times now) tell me to remove the car from my account and re-add it. I finally got escalated to the 'Engineering' group. Maybe they will have something they can do. I just got my Energi on Friday. I had the same issue, little red symbols on each item. I ended up deleting the app on my mobile device, re-installing it,then logging back into the app and it finally worked. Hope that helps solve your issue. Quote Link to comment Share on other sites More sharing options...
Neil Posted October 31, 2013 at 03:52 PM Author Report Share Posted October 31, 2013 at 03:52 PM I just got my Energi on Friday. I had the same issue, little red symbols on each item. I ended up deleting the app on my mobile device, re-installing it,then logging back into the app and it finally worked. Hope that helps solve your issue. I can't even see 'My Driving' when accessing it directly from a web browser. I can see the charge level, and that is reflected on my Smart Phone as well, indicating that the car is communicating with the server, but I simple do not have privileges to see more detailed information. The last person I talked to said several people are having this problem. Quote Link to comment Share on other sites More sharing options...
Neil Posted November 11, 2013 at 08:15 PM Author Report Share Posted November 11, 2013 at 08:15 PM WOW - totally losing my patience with my Ford Mobile. I call once a week now, they always say they are looking into it and someone will call me back in 1-3 business days and nothing ever happens. The service desk is completely useless. The last guy told be the problem was definitely due to Ford not uploading the VINs for the 2014 models yet -....except mine is a 2013. ...he'll have someone call me. I'm not holding my breath. Quote Link to comment Share on other sites More sharing options...
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