dlb92 Posted September 2, 2013 at 05:10 PM Report Share Posted September 2, 2013 at 05:10 PM The GO times for my car work fine all the time. My parent's identical car does not work ever. I have done a master reset, tried from in the car, and from the website. The GO times are set to ON. The date and clock on the car are correct. Nothing works. I know many people have had this problem, if someone figured out the solution can you please post it here. Quote Link to comment Share on other sites More sharing options...
dlb92 Posted September 4, 2013 at 10:10 PM Author Report Share Posted September 4, 2013 at 10:10 PM Anybody know what fuse pull they are talking about? David, Thank you for your email in regards to fixing the GO times for your parents vehicle. We do apologize for the inconvenience. There is a possible solution; however there are questions that need to be answered. Have you registered your parent’s vehicle correctly on the My Ford Mobile website and received both confirmations from within the vehicle? Once the registration is done correctly online the communication between the vehicle and the website open up as well as the mobile application. Since you did a master reset you will possibly need to do a fuse pull and repeat the master reset process. Then go through the registration process again of your parent’s vehicle through the website and repeat both confirmations. Once this process is complete you should be able to set the Value Charge Profiles and GO times. Due note, the GO times will only work when the vehicle is plugged in and you can only have two GO times per day, per vehicle. If you have any more questions or concern please contact our My Ford Mobile team at 800-392-3673 Monday – Friday 11:30am -8pm EST, Saturday from 11:30am – 5:30PM EST, closed on Sunday. Choose your language preference and then use option 3, and option 2. Please have your VIN number available. Vincent In-Vehicle Technology Team Ford Motor Company SYNC Support Center Quote Link to comment Share on other sites More sharing options...
dlb92 Posted September 27, 2013 at 09:18 PM Author Report Share Posted September 27, 2013 at 09:18 PM Ok here's an update on the situation for all those that can't get their GO times to work. A month later, no return phone calls, a 3 day visit to the full service center and still no solution. I've been going through circles on their phone system. I went to syncmyride.com and started a chat with the agent. I explained I was really upset and finally she got her supervisor. He personally called me and said he will handle the case. The engineers will return on Monday and he will call me back on Tuesday. He speculated that maybe a faulty TCU was responsible. Quote Link to comment Share on other sites More sharing options...
Mark Posted November 30, 2013 at 05:21 AM Report Share Posted November 30, 2013 at 05:21 AM Ok here's an update on the situation for all those that can't get their GO times to work. A month later, no return phone calls, a 3 day visit to the full service center and still no solution. I've been going through circles on their phone system. I went to syncmyride.com and started a chat with the agent. I explained I was really upset and finally she got her supervisor. He personally called me and said he will handle the case. The engineers will return on Monday and he will call me back on Tuesday. He speculated that maybe a faulty TCU was responsible. Can you share what the resolution was? Quote Link to comment Share on other sites More sharing options...
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