GregKet1 Posted July 28, 2013 at 04:45 PM Report Share Posted July 28, 2013 at 04:45 PM Anyone else have a bit of foam sticking out from the dash right at the lower windshield joint? Mine is in the far right side, right at the passenger pillar. Quote Link to comment Share on other sites More sharing options...
Eric4539 Posted July 28, 2013 at 06:21 PM Report Share Posted July 28, 2013 at 06:21 PM I just checked that area, and I do not see any foam sticking out of the dash at the lower windshield joint on either side. Quote Link to comment Share on other sites More sharing options...
FusionEnergi Posted July 31, 2013 at 12:40 AM Report Share Posted July 31, 2013 at 12:40 AM I saw it. I pushed it down into the groove and dont see it anymore. Quote Link to comment Share on other sites More sharing options...
jeff_h Posted July 31, 2013 at 01:52 AM Report Share Posted July 31, 2013 at 01:52 AM I saw several posts about this on the other Fusion forums, but not since last November/December or so, which made me think it was a small issue early in the build year that was since improved... maybe not in every case I guess. If you can't (or don't want to) push it down into the groove like FusionEnergi did, you can go to the dealer and have them do it (which I think is what the dealers did for those early posters). Quote Link to comment Share on other sites More sharing options...
GregKet1 Posted August 19, 2013 at 03:31 PM Author Report Share Posted August 19, 2013 at 03:31 PM Thanks for the feedback, everyone. Since I have to take the car in for the trunk-supportSB I'll just have them fix it at that point. Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted August 19, 2013 at 07:25 PM Report Share Posted August 19, 2013 at 07:25 PM Just don't look at the front edge of your roof liner where it doesn't meet the front winshield. All the ones I've seen (including mine) have a frayed gap there. mmmhmmmm 1 Quote Link to comment Share on other sites More sharing options...
jeff_h Posted August 19, 2013 at 08:31 PM Report Share Posted August 19, 2013 at 08:31 PM Just don't look at the front edge of your roof liner where it doesn't meet the front winshield. All the ones I've seen (including mine) have a frayed gap there.Yep, mine had that - about a 3/4" fray on the front edge of the headliner right near the A-pillar on the passenger side. I pointed it out when I got my 13-5-24 clicking TSB fix done and they glued it to keep it from fraying more. Then looked at my wife's FFE, same fray in the exact same place. shaggy314, FusionEnergi and mmmhmmmm 3 Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted August 21, 2013 at 07:01 PM Report Share Posted August 21, 2013 at 07:01 PM Yep, mine had that - about a 3/4" fray on the front edge of the headliner right near the A-pillar on the passenger side. I pointed it out when I got my 13-5-24 clicking TSB fix done and they glued it to keep it from fraying more. Then looked at my wife's FFE, same fray in the exact same place. Almost like there's a design issue huh? I'll ask about the glue it down when I get some work done. mmmhmmmm 1 Quote Link to comment Share on other sites More sharing options...
jeff_h Posted August 21, 2013 at 09:33 PM Report Share Posted August 21, 2013 at 09:33 PM Almost like there's a design issue huh? I'll ask about the glue it down when I get some work done.Yep... there was a recall/customer satisfaction campaign (don't remember which) about headliner wrinkles, so I guess if you have the fabric too loose you get wrinkles and if you have it too tight you get fraying. But one would think that the supplier who manages the processing of hundreds of thousands per year would have the secret to success on getting these together in just the right way...one would think. mmmhmmmm 1 Quote Link to comment Share on other sites More sharing options...
GregKet1 Posted October 8, 2014 at 08:33 PM Author Report Share Posted October 8, 2014 at 08:33 PM Oh Joy! I had TSB 14-0099 (musty smell from vents) fixed. To do so required the entire dash be removed. When they reassembled it they did something wrong and the foam which only barely showed in the past is now fully visible all the way across the dash. They are saying that the foam somehow got mounted wrong and they need to replace it but they can't get just the foam from Ford so they aren't doing anything to fix it. The more I deal with Ford Maintenance (both on this car and on my new 2013 Fiesta) the less happy I am. Sucks! Quote Link to comment Share on other sites More sharing options...
bwheetley Posted October 10, 2014 at 04:46 PM Report Share Posted October 10, 2014 at 04:46 PM Oh Joy! I had TSB 14-0099 (musty smell from vents) fixed. To do so required the entire dash be removed. When they reassembled it they did something wrong and the foam which only barely showed in the past is now fully visible all the way across the dash. They are saying that the foam somehow got mounted wrong and they need to replace it but they can't get just the foam from Ford so they aren't doing anything to fix it. The more I deal with Ford Maintenance (both on this car and on my new 2013 Fiesta) the less happy I am. Sucks! Oh boy. I'm having my musty vents fixed this Saturday. This is part of my concern... making sure eveything gets put back together so it looks correct and there's no rattles, creeks, or squeeks. Quote Link to comment Share on other sites More sharing options...
FordService Posted October 15, 2014 at 07:05 PM Report Share Posted October 15, 2014 at 07:05 PM Oh Joy! I had TSB 14-0099 (musty smell from vents) fixed. To do so required the entire dash be removed. When they reassembled it they did something wrong and the foam which only barely showed in the past is now fully visible all the way across the dash. They are saying that the foam somehow got mounted wrong and they need to replace it but they can't get just the foam from Ford so they aren't doing anything to fix it. The more I deal with Ford Maintenance (both on this car and on my new 2013 Fiesta) the less happy I am. Sucks! I'm sad to see you've been unhappy with your experience so far, GregKet1; I'm here to help! Please send me a PM with your name, best contact number, current mileage, VIN, and dealer info; I'm going to see how I can best assist. Oh boy. I'm having my musty vents fixed this Saturday. This is part of my concern... making sure eveything gets put back together so it looks correct and there's no rattles, creeks, or squeeks. Send me the same info, bwheetley (name, best contact number, current mileage, VIN, and dealer info); I'll see how I can help put your concerns to rest. Rachel :) Quote Link to comment Share on other sites More sharing options...
HotLap Posted October 16, 2014 at 02:43 PM Report Share Posted October 16, 2014 at 02:43 PM (edited) bwheetley, sometimes the cure is worse than the cause, I think I'd rather live with an occasional musty smell than risk dash removal...I've never found a dealer service staff that are nearly as good as the factory assembly teams...even with my Porsche and BMW dealers, service is no better. I wish the manufactures had more quality control over the dealers...and just hope the day never comes where I have to take my FFE in for an issue with the HBV, or entire Plug in/Hybrid drive... Isn't there a "disinfectant" spray made especially for auto HVAC systems that you spray into the intake area (first remove your cabin filter and with the fan on spray it into there) that will kill the bacteria causing the smell? I have a musky/nasty smell in both my FFE and Porsche after I have been running the AC on a hot day then just use the fan...generally is gone by next time I drive the car...I'd try that before tearing the dash out, just my .02, good luck! Edited October 16, 2014 at 02:47 PM by HotLap Quote Link to comment Share on other sites More sharing options...
GregKet1 Posted October 16, 2014 at 06:21 PM Author Report Share Posted October 16, 2014 at 06:21 PM @HotLap, Unfortunately, if you are one of the ones blessed with the bad vent issue, there really is no "living with it"; it smells like a sewer. Apparently they had some defective plastic. @FordService, I'm supposed to pick up my car today (again). If it isn't right this time I'll get in touch. Unless You want more info? In which case, send me a PM with your contact info and I will call you. Quote Link to comment Share on other sites More sharing options...
FordService Posted October 23, 2014 at 07:26 PM Report Share Posted October 23, 2014 at 07:26 PM ...@FordService, I'm supposed to pick up my car today (again). If it isn't right this time I'll get in touch. Unless You want more info? In which case, send me a PM with your contact info and I will call you. How did it go at the dealer, GregKet1? I only operate via social media; feel free to send me a PM anytime. Rachel Quote Link to comment Share on other sites More sharing options...
GregKet1 Posted October 24, 2014 at 05:21 AM Author Report Share Posted October 24, 2014 at 05:21 AM Rachel, PM sent.GK Quote Link to comment Share on other sites More sharing options...
bwheetley Posted November 13, 2014 at 03:32 AM Report Share Posted November 13, 2014 at 03:32 AM I finally got my evaporator replaced. Like other said, the entire dash was removed to do the repair. Overall the service team did a good job. No rattles or anything as of yet. @HotLap - Some of the best service I've ever got was when I had an Infiniti M Hybird. They really went above and beyond to make you feel special and address your concerns. Quote Link to comment Share on other sites More sharing options...
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