Value Charge issue

[nrabbat]

Hi all --

 

I am looking for some suggestions on how to address updates to the Value Charge settings not being saved.  I did see the other threads on this issue and followed the suggestions of pulling fuse 10 and disconnecting the 12v battery.   Pulling the fuse has worked in the past, but for some reason I can't reset the system with either method now.   Does anyone have a suggestion as to what to try next?  I am signed up for Time-of-use electricity billing, but I can't set my Value Charge to those times.  Really frustrating me now. 

 

I have a 2014 Fusion Energi with 98K miles. 

 

I would appreciate any help that can be provided.

 

Thanks

[cr08]

On 11/22/2022 at 5:42 PM, nrabbat said:

Hi all --

 

I am looking for some suggestions on how to address updates to the Value Charge settings not being saved.  I did see the other threads on this issue and followed the suggestions of pulling fuse 10 and disconnecting the 12v battery.   Pulling the fuse has worked in the past, but for some reason I can't reset the system with either method now.   Does anyone have a suggestion as to what to try next?  I am signed up for Time-of-use electricity billing, but I can't set my Value Charge to those times.  Really frustrating me now. 

 

I have a 2014 Fusion Energi with 98K miles. 

 

I would appreciate any help that can be provided.

 

Thanks

 

If you haven't upgraded to the 4G modem, you won't be able to set the Value Charge times in Sync 2. There's no facilities to do so. All pulling the fuse/disconnecting the battery will do is potentially resolve any glitches with the old modem where it restores old Value Charge/Go Time settings.

 

At this point in time to set specific Value Charge times, you need the 4G modem which will migrate you to FordPass where that option is available.

[nrabbat]

Thanks for the response cr08.   That seems so odd: Sync 2 requires a server request to update a value stored locally.    Seems like a very poor design for a car's software.  They should at least provide a software patch that can be applied locally with a thumb drive or allow Sync2 to use a Wifi connection.   So frustrating... I am not paying $500 for the modem/install. 

Just curious though, if I disconnect the 12v battery I would expect the radio presets to be wiped out and that is not happening as well.   What is storing those values?  I am assuming no power is available since the 12v is needed to access the High Voltage battery (at least according to some other posts I have read). 

 

Thanks again for your response. 

 

 

 

 

 

[cr08]

The ACM (Audio Control Module, the AM/FM/CD/Sirius tuner that sits hidden behind the dash, separate from the Sync APIM and the modem) is what stores radio presets and in Ford's these don't actually get wiped when the battery is pulled. And most things in Sync like your phone pairing, nav (if equipped) destinations/settings, etc. are not wiped either. Other things in the vehicle outside of the infotainment may be however.

 

Another thing that may be something to try IF you had previously used the MyFord Mobile app and set Value Charge times in that (and wish to reset/clear them at least), is do a Master Reset in Sync. This also sends a command to the TCU/Modem to wipe any data it has for Value Charge/Go Times as well as any links your vehicle may have to Ford and start fresh.

 

Another FYI though I don't think it really means much for you at this stage: The Modem/TCU is actually the brains behind the Value Charge and Go Times features operationally. Sync just acts as a display/config panel for this. If the TCU is ever removed from the vehicle or disabled in any way, those features absolutely will not work. Even the old 3G models with no cell service available. Anything it has stored or options you are able to change in Sync like Go Times will need it to exist and be powered in the vehicle.

 

One last thing, and this is up to you: Old 8" touch Sync 2/MyFord Touch systems can easily be upgraded to the newer Sync 3 platform and it's actually something I can't recommend enough as long as it is in your budget. You gain a much more reliable and up to date system as well as Android Auto/CarPlay native among a number of other features. Sync 3 also allows you to edit your 'Default' (basically what is active anywhere you don't have a set VC location) Value Charge time in vehicle and enable it unlike Sync 2. There's a lot of sellers all around that provide complete kits with everything you need and preprogrammed to your vehicle. Prices seem to average around $500 for non nav or $700 for nav. Unlike an aftermarket system, even as a DIY upgrade it'll be just like it came that way from the factory.

[jsamp]

On 11/22/2022 at 3:29 PM, cr08 said:

 

If you haven't upgraded to the 4G modem, you won't be able to set the Value Charge times in Sync 2. There's no facilities to do so. All pulling the fuse/disconnecting the battery will do is potentially resolve any glitches with the old modem where it restores old Value Charge/Go Time settings.

 

At this point in time to set specific Value Charge times, you need the 4G modem which will migrate you to FordPass where that option is available.

 

I have a 2015 and have never done the modem upgrade.  I can reprogram the value charge times on the center screen just fine (I assume Sync 2).  Does a master reset or fuse pull disable that?

[cr08]

On 11/23/2022 at 12:30 AM, jsamp said:

 

I have a 2015 and have never done the modem upgrade.  I can reprogram the value charge times on the center screen just fine (I assume Sync 2).  Does a master reset or fuse pull disable that?

 

It's been a while since I've had Sync 2/MFT installed in my C-Max but my best recollection was the Value Charge times could NOT be changed (just the toggle between Value Charge/Charge Now. Go Times COULD be set though) on that system but I may be wrong. Any chance you could provide pics of the screens where that's possible? I've yet to have anyone come through to confirm that for me.

 

As far as the fuse pull thing, if there are legit charge times set it may or may not clear those. Usually that recommendation has been for those who never had anything set but due to some weirdness after the 3G shutdown some vehicles were restoring some old scheduling data. A number of these I've personally seen in other commuinities has been Canadians where they still have working 3G service but Ford blanket shut down the old MFM app for the whole continent.

 

If you want to clear out any old Value Charge or Go Time data that was legitimate, a Master Reset in Sync in theory should do this. That normally tells the TCU to do a factory reset as well.

Edited November 23, 2022 at 03:01 PM by cr08

[jsamp]

Here is a sequence of photos where I change my Value Charge times using the center screen.  My finger is pointing to the button I press to get to the next screen.  Pictures are in numerical sequence in case they get jumbled by the site.

Edit: sorry, the sequence is all messed up.  I changed from 4:00am start time to 3:00am.  It starts with the top photo, then goes from the bottom up for some dumb reason.

 

Edited November 24, 2022 at 03:18 AM by jsamp

[cr08]

Thank you! That answers that then and will try to remember that going forward. Ironically enough it looks like the exact same layout/options as I see on Sync 3, just with the Sync 2 'style'.

[nrabbat]

On 11/23/2022 at 7:57 PM, cr08 said:

Thank you! That answers that then and will try to remember that going forward. Ironically enough it looks like the exact same layout/options as I see on Sync 3, just with the Sync 2 'style'.

 

 

Hello — 

 

Thanks for all the info and explanation. 

 

Looks like someone already provided you pics.  Nevertheless,  below is a video I just created after a Master Reset and then disconnecting the negative in the 12v.  Still no luck working. Funny thing is that the Master Reset cleared the values, but I still couldn’t get an update to save.  I then disconnected the negative and the old values returned on Sync restart. 

 

I’ll look into the Sync 3 option.  I have 98k miles on the car -  but it is the perfect commuter car here in SoCal - so I might just do it and maybe get some kind of renewed High Voltage battery as well.  

 

 

 

Thanks again 

[jsamp]

Well that's a bummer.  I don't see why yours isn't saving.  The only thing I noticed in your video is you had to press the "edit" button several times to get to the edit page.  Sometimes it would "beep" but still not go to the edit page.  If your "save" button is behaving the same way, maybe it is beeping but not saving.  

[Daniakowen]

I have a 2017 Energi Titanium and had the 12V die when I took it to get tire rotation/alignment (the place I took it denied they did anything of course). That caused my auto up/down windows to stop working which I was able to fix but my value charge screen has been essentially frozen. The only thing it registers is the My Go Time page, every other button is unresponsive. It is set on value charge starting at 11pm but whenever I plug the car in, it initiates charging no matter the time of day. Has anyone had that happen before and any advice on resolving? I saw above there might be a Sync 3 reset or disconnecting a battery? There is a battery in the trunk and one under the hood, it's confusing! Thank you!

[cr08]

On 11/30/2022 at 11:32 AM, Daniakowen said:

I have a 2017 Energi Titanium and had the 12V die when I took it to get tire rotation/alignment (the place I took it denied they did anything of course). That caused my auto up/down windows to stop working which I was able to fix but my value charge screen has been essentially frozen. The only thing it registers is the My Go Time page, every other button is unresponsive. It is set on value charge starting at 11pm but whenever I plug the car in, it initiates charging no matter the time of day. Has anyone had that happen before and any advice on resolving? I saw above there might be a Sync 3 reset or disconnecting a battery? There is a battery in the trunk and one under the hood, it's confusing! Thank you!

 

You can do a battery pull or look for the Sync (might be labelled as 'Cellular Passport' in the owners manual, this is the case on my '13 C-Max) fuse and pull it. If you still have the old 3G modem, they've started to become a tad flaky after the shutdown here in the US and these are what controls the Value Charge and Go Times functions.

 

Another check is to go into the About screen in Sync and there should be a TCU/Modem ESN section. If this is blank, it is a telltale that the TCU isn't behaving/communicating correctly.

[jsamp]

On 11/30/2022 at 8:32 AM, Daniakowen said:

 There is a battery in the trunk and one under the hood, it's confusing! Thank you!

 

There is only one 12V battery in the Fusion Energi and it is in the trunk.  I don't know what you are looking at under the hood, but it is not a battery.  There are 12V contacts under the hood to use when jump starting your Energi, but not a battery.

[nrabbat]

For some reason the Value Charge settings have now cleared and it is now set to Charge Now. Strange.  No 12v battery issues, no fuse pull, no Sync system reset performed…  I really have no idea why it is set to Charge Now.  

[cz8c]

On 1/5/2023 at 11:44 PM, nrabbat said:

For some reason the Value Charge settings have now cleared and it is now set to Charge Now. Strange.  No 12v battery issues, no fuse pull, no Sync system reset performed…  I really have no idea why it is set to Charge Now.  

My 2019 fusion energi just did the same thing.

 

Kinda rehashing what others have said in this thread:

 

The ESN for the modem from the about section in the sync settings also dissapeared. Temporarily removing the #10 fuse fixed the problem (as in restored Value Charging) and the ESN came back. It appears the 3G modem is locking itself up trying to find a non-existent network.

 

I wish Ford would just push an update that permanently puts it into airplane mode but allows us to continue to use the smart charging/value charging features in our car. SYNC/MyFordTouch has always been a clunky mess.

[jsamp]

On 2/6/2023 at 9:08 PM, cz8c said:

My 2019 fusion energi just did the same thing.

 

Kinda rehashing what others have said in this thread:

 

The ESN for the modem from the about section in the sync settings also dissapeared. Temporarily removing the #10 fuse fixed the problem (as in restored Value Charging) and the ESN came back. It appears the 3G modem is locking itself up trying to find a non-existent network.

 

I wish Ford would just push an update that permanently puts it into airplane mode but allows us to continue to use the smart charging/value charging features in our car. SYNC/MyFordTouch has always been a clunky mess.

 

Now same on my 2015 FFE.  I know i used value charge within the last month.  Now neither the "Charge Now" and "Value Charge" buttons on the center screen are highlighted.  I can press either one and get a 'beep' but nothing actually happens.  Value charge times have all reset to --:--.  I can set the times, but hitting 'save' doesn't actually save them.  I've never touched the modem so I've still got the original 3G.  I also don't have MFM and have never linked the car to any WiFi.  How did it get the update to change?  Did it just find some random unsecured WiFi and download an update?  Really frustrating that I can't even do a simple value charge time on the center screen.  It knows what time and day it is based on the GPS.  Car shouldn't need anything more than that to do value charge.

 

I'll have to try pulling fuses this weekend and see what happens.

 

[jsamp]

On 7/21/2023 at 12:45 AM, jsamp said:

 

Now same on my 2015 FFE.  I know i used value charge within the last month.  Now neither the "Charge Now" and "Value Charge" buttons on the center screen are highlighted.  I can press either one and get a 'beep' but nothing actually happens.  Value charge times have all reset to --:--.  I can set the times, but hitting 'save' doesn't actually save them.  I've never touched the modem so I've still got the original 3G.  I also don't have MFM and have never linked the car to any WiFi.  How did it get the update to change?  Did it just find some random unsecured WiFi and download an update?  Really frustrating that I can't even do a simple value charge time on the center screen.  It knows what time and day it is based on the GPS.  Car shouldn't need anything more than that to do value charge.

 

I'll have to try pulling fuses this weekend and see what happens.

 

 

So I finally got around to looking at this.  The fuse diagram was too difficult to decipher, so after a few tries I just pulled the neg terminal off the 12V battery, waited a minute, then re-connected.  Presto! I have value charging again (from the center screen).  Don't know how long it will last, but I'm not complaining (yet).

 

Edit: PS: my previous value charge times were still in memory.  I didn't even have to reprogram it.

Edited August 5, 2023 at 05:52 PM by jsamp