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It was time for the first Oil Change, tire rotation and VA Safety Inspection for my 2013 Fusion Energi. I typically change my own oil because I like to know that it is done correctly, and it's less expensive. I usually get whatever synthetic oil/filter package on sale at Autozone or Advanced Auto, and it typically costs about $35. I did a search on this board to see if there was anything I needed to be aware of before doing the oil change and I saw that I would have to remove an undercarriage plate (9 hex head bolts, I believe). That sounded like a hassle, but I dealt with the same issue on my 2003 Honda Civic Hybrid, so I was not concerned. But.... I also saw about Ford's 'The Works' oil change package which was on-sale for only $29 (after rebate) and it used a Synthetic Blend oil - plus did a tire rotation. Clearly a win-win for me since it was cheaper, and included the tire rotation, which is always a pain-in-the-@$$ to do at home - especially without a spare tire. As an extra 'bonus' there was a coupon for a free safety inspection (a $19 value!). I also needed to have the Go-Time issue fixed, so I figured as long as it need to go to the dealer, I might as well have them do it all. I called and made an appointment to have the Go times fixed and 'The Works' done. I also mentioned the TSB for the FCIM and said they may want to look at applying it, since it seems to fix the problem for the Go-Times. So I get to the dealership at my appointed time, and the 'Service manager' assigned to me asks what a 'Go Time' is. He then proceeds to tell me he is the Service manager for Commercial Diesel Fleet customers and knows nothing about gas cars, much less EV. Someone comes by and tells him to update the Sync software and he asks 'what's that'? Apparently they didn't have any EV certified mechanics on duty. Someone else hands him a flashdrive and says to use that. He takes the flash drive and says, 'What's this thing?' Clearly the -Go-Times did not get fixed. So... the receipt lists 6 quarts of oil (and charged me an extra $3.65 because 'The Works' only includes 5), but my manual says it only takes 4.5 quarts. It lists the Oil Filter part number as 'BE8Z 6731 AB'. My manual says to use FL.910.S. At least they had it on a charger when I picked it up. Anyone have any insight on the extra oil charge or the strange Oil Filter part number. Also, $3.65 seems cheap for a Synthetic Blend oil. Do they even make a 5w20 that is not synthetic?