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Prior to getting the annual safety inspection on my '13 Energi, I decided to replace the Windshield wipers since they were starting to get all smeary. I went to an Advance Auto near my house and bought the really good ones - Trico Onyx Beam, $27/ea (never skimp on windshield wipers - there is a big difference). For whatever reason, I seem to have a mental block on installing Windshield wipers, so I asked them to install them too (Free!). So last Friday was the first time I used them, and they are working great and then all of a sudden the driver-side blade goes shooting off over the car. I was moving about 55 MPH, so there was no stopping to go back and get it. Today, I went to a different Advance Auto near where i work, picked out another one and go to check out and the clerk asks why I was just buying one blade. I told him the story as he is ringing me up, and then he goes into the back and talks to the manager and come out and says it free, and then he goes out and installs it for me. I totally did not expect that. I figured that since I was buying a DIY part, I take the risk of a faulty installation. Also, since I was not paying them to install them, and they were kind of doing me a favor, it was not ethical to expect them to pay for it. Having them give me the replacement blade for free really made my day. They've earned my business.