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Hello, My app will no longer work, it did this several months ago and I had to delete the car and re-do it a few times. Lately it's been working intermittently but then stopped working. I did a master reset from the car and also deleted the app and deleted the car. It worked when I did this several months ago but not anymore. When it gets to the screen to conform from the car's screen nothing happens. I've cancelled the conformation and re-did it but still nothing happens. I have the correct VIN entered. I called the Ford 800 number and they said it may be software or firmware. They said I am on software version 3.7 and it needs to be updated to 3.10. And the firmware is on 1.4.3 and it needs to be on 1.4.6. She said I would have to go to the dealer and pay for these. It just doesn't seem right that I bought my car almost 3yrs ago with the ability to precondition the car and I can no longer do it and if I want to then I have to pay for it. After it stopped working several days ago, I set a GO time for 6am but it did nothing and when I got to work I noticed it started the car at 7. I have the correct time set. But when I used to get a text notification that the car was charged it was always off an hour. Then last night I tried to set the GO time and no it will not let me, nothing happens when I tap the ON button. Any advice would be greatly appreciated. Thanks SORRY, I PLACED THIS IN THE INCORRECT SECTION, BUT I DON'T SEE A DELETE THREAD BUTTON.