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I have a 2017 Ford Fusion Energi Titanium and MFM stopped updating a few days after I got it. I called into support and they said to pull a fuse (which I couldn't find at the time) but now I don't remember which fuse they said to pull. Anyone know or do I just need to call back into support? I even took it to the dealership and they said I'd need to bring it in for service so the electrical guys could take a look. I would prefer not to do a 12V cable pull because I don't want to lose any historical data. Thanks. -Tyler

Hello. Does anyone use Ford apps outside of MFM? When I tried to sync my Energi with FordPass, it redirected me to MFM. Is this normal; Ford is pushing FordPass in its advertisements and Ford Owner site, but I think that's for all OTHER compatible vehicles. Just wondering. Thanks.

I have two PHEVs--my 2013 C-Max Energi, and my wife's 2013 Fusion Energi. The C-Max connected right away to my My Ford Mobile account, with no issues on receiving the "on screen" confirmation messages in the vehicle. However, the Fusion is not receiving the confirmation messages; as a result, I can't manage the fusion through the smartphone application. Ford has been zero help in resolving this issue--two trips to the dealerships, phone support from the My Ford Mobile team, and Ford "engineers" who have been "researching" the issue for 2 months now, to no avail. Anyone have similar connectivity issues? Any resolution? Many thanks. Cosmo

how i can use my ford mobile app outside north america ?

Recently I have been getting trips that have been mostly battery but the the % EV, kWh, EV Miles, MPG, Brake Score and Regen Miles are showing 0. These trips have been after a full charge and the next (return trip) show normal values. Has anyone else seen this?

Several of us are having issues with registering our Fusion Energi vehicles with MyFord Mobile. This seems to be independent of model year. I am wondering if it has something to do with how our vehicle descriptions appear on the connect.ford.com (SyncMyRide) website. For my vehicle, the description on the connect.ford.com website appears as Fusion Titanium (and not Fusion Energi Titanium PHEV) and I am wondering if this could be a contributing factor in my connectivity issues (possibly the car not being recognized as an Energi, therefore not eligible for myford mobile services). I am curious if others experiencing this problem also have the same description anomaly. If you are a Ford Fusion Energi owner, I would appreciate you fill out this poll with the description of your vehicle on the connect.ford.com website and whether you were immediately able to register your vehicle with the myford mobile application/website, were able to register with assistance from the Ford Technology Team, or can still not connect. Thanks for your time.

I just went to MFM on my PC to check on the charging status of my Car. It still showed my car as though it was at home. I also checked with my phone and it showed the same info. I tried to update on both the PC and the phone and they say the update failed. Anybody else having difficulties? Thanks in advance, Peace, Fr. Bill