Search the Community

I have a 2018 Ford Fusion Energi. Bought it brand new after trading in a 2015 C-Max Energi that I also bought brand new. My 2018 Fusion has just under 40,000 miles on it. Just to make note I've lived in the same house and nothing has really changed since I first bought the C-Max. When I first got my Ford Fusion I always got the 21 miles on a charge. Sometimes it would go down to 18 or up to 23 depending on where I was driving. I also drive my car the same, no wild acceleration or quick stops, etc. So driving habits should not factor in. I have a ChargePoint Home charger and have downloaded a few years worth of charging activity. I can notice that up until around May of 2020 I would get charges in the 6 and 7 KwH range. Ever since then I rarely get past 5 KwH. I have uploaded my xls file of all charging activity since 1/1/2020. So because I'm noticing that I never get over 5 KwH per charge my range is down in the 8-11 miles per charge. My guess is that my battery isn't taking a full charge and the past few days FordPass app has even been saying 93% or 94% charged even after being plugged in all night. As you can see FordPass says 94% and my ChargePoint says 4-5KwH. So recently I took it to the Ford dealer and explained all this to them. After having my car for 3 days the rep called and said the tech doesn't understand why it's doing that and said that he's still looking into it. Then the next day he called and said it's all done and your car is charging to 21 miles. I was very skeptical. So when I picked it up it was 100% charged but the Range only said 9 miles. But then on the left screen there is a average mi per charge on one of the screens and it said 21. So I'm like ok whatever, I'll drive it home and make sure the battery is completely empty and see what happens. So that night I charged it and what do ya know, it says 21 miles on the range. But I saw it only did like 5KhW so I'm like how is it that I'm going to get 21 miles. So I really kept track. I went on a drive and after around 7 miles I was down to 18% battery. And within a few more miles it was completely empty. So I really only got 10 miles on that charge even though all the stuff said 21. I am under the impression that the Ford dealer didn't really do anything except like a major hard reset to reset all the calculations on the car computers. Because over the week after getting the car back it started dropping and dropping and now I'm back to the 9-11 miles per charge again. I'm 100% certain that my battery isn't taking the full 7.6KwH charge. Sure we know that batteries degrade over time but the dealer and a few people on FaceBook group said not at 40,000 miles. One guy had a 2014 Energi with over 100,000 miles and he says he still gets 20 miles on a charge. So I don't believe that it's the battery degrading. It feels like some of the cells are bad and it won't get more than 4.5-5.5 KwH charges. Does anyone on here have any ideas? Or works for a dealer and is trained on this. I know the battery has an 8 year/80,000 mi warranty. I would really like to get my battery replaced (or at least load tested and verified). Thank you. Usage-history-20220131 (1).xls