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Hello Ford Cars! We had a $1000 part fail on our 2013 Ford Fusion Energi Hybrid -- a very common part (electric sensor) -- and Ford won't give us any relief. We can't unlock the car when this happens, it won't start when this happens. It's basically useless. It will cost us $600 in labor to have it put in. A common part that fails on a regular basis costs $1600 in a 3-year-old car? How common is this? It is the telematics control unit module. Has anyone else had this problem???? They won't take it higher and are telling us our local Ford dealer made the decision. Not so fast -- they didn't make the decision -- the regional service manager SUSAN MILLER made the decision. The dealership has tried to call her a number of times and she won't return the call. Why would the regional service manager not call back a dealership that sells at a high volume in the Bay Area? The woman we spoke to on the phone at Ford today said there were hundreds of agents working there with her -- with no supervisor to talk to. She said Ford based the decision on our LVT score and it couldn’t be changed. We asked if we could find out why this claim we filed was denied. A few minutes in to the call, she said this call wasn’t being productive and she hung up on us when we were working hard to figure out our next step. Flat out hung up. We have been trying to get answers for 2 weeks. It was serviced 3 weeks prior to for this same problem and they didn't tell us about this part -- instead they said it was our battery. IS THIS REALLY THE LEVEL OF SERVICE FORD PROVIDES TO ITS CUSTOMERS? IF SO - WHY ARE WE BUYING YOUR CARS???? Please help us find some answers. PLEASE SOMEONE at FORD HELP US!!!!

I have a 2016 Fusion Energi SE with the stock sound system (4 door speakers, 2 tweeters in the front doors, and 2 6x9s in the rear deck). I'm pretty disappointed with the stock speakers and i didn't think the Sony system was worth stepping up to a titanium model when the Energi has so many of the other features standard already. So i want to upgrade the speakers but keep the stock touchscreen head unit without adding an amp but i have a few questions: 1.Does anyone know the output of the head unit to each speaker? 2. Would the Polk DB651 coax speakers work ok in the doors with that much power? - 4ohm, Sensitivity:92w, RMS:6-60w (that's what seems to be recommended on the non-hybrid fusion forums) 3. The rear deck speakers say 2ohm them, would it be alright to use a set of 4ohm Kicker ks69 6x9s?

I have two PHEVs--my 2013 C-Max Energi, and my wife's 2013 Fusion Energi. The C-Max connected right away to my My Ford Mobile account, with no issues on receiving the "on screen" confirmation messages in the vehicle. However, the Fusion is not receiving the confirmation messages; as a result, I can't manage the fusion through the smartphone application. Ford has been zero help in resolving this issue--two trips to the dealerships, phone support from the My Ford Mobile team, and Ford "engineers" who have been "researching" the issue for 2 months now, to no avail. Anyone have similar connectivity issues? Any resolution? Many thanks. Cosmo

I had only charged my 2015 Fusion Energi at home on 110 outlet until a recent road trip. During the road trip I used a public charging station. Now, instead of 29-31 miles for a full charge, the battery full charge is only 20 miles. This was not due to a change in weather or use. Could the public charing station have damaged my battery?

Quick warning. Purchased new 2015 Ford Fusion Energi mid-Oct. After 27 days driving I had a fault when charging error message. What you may not know is as soon as your EV battery bank is depleted & is not accepting a charge, you can not drive your vehicle. It will not move even though it has an ICE. Took it to dealer and it took 20 days for the car to be fixed. Multiple calls between dealer & Ford engineers. Replaced just about every part imaginable. Was happy when I finally got car back. 28 days later, same charge fault. Now they've had the car for 4 more weeks and still don't have a fix. In total I've owned the car for 103 days. 55 days the car worked 48 days the car has been sitting at the dealer trying to be repaired. I don't know what the resolution will be nor the timing, but if you have this issue be ready for a long frustrating road. Ford may have built a great car, but I'd question their ability to diagnose and service the charging system. If I try hard, I can almost remember what my car looked like...

Several of us are having issues with registering our Fusion Energi vehicles with MyFord Mobile. This seems to be independent of model year. I am wondering if it has something to do with how our vehicle descriptions appear on the connect.ford.com (SyncMyRide) website. For my vehicle, the description on the connect.ford.com website appears as Fusion Titanium (and not Fusion Energi Titanium PHEV) and I am wondering if this could be a contributing factor in my connectivity issues (possibly the car not being recognized as an Energi, therefore not eligible for myford mobile services). I am curious if others experiencing this problem also have the same description anomaly. If you are a Ford Fusion Energi owner, I would appreciate you fill out this poll with the description of your vehicle on the connect.ford.com website and whether you were immediately able to register your vehicle with the myford mobile application/website, were able to register with assistance from the Ford Technology Team, or can still not connect. Thanks for your time.

Ford’s Fuel-Saving Innovations Spur More Jobs, New Facilities, Electrified Vehicles, More Customer Choice Ford doubles size of vehicle development teams focused on fuel-saving technologies globally versus five years ago; dozens of additional engineers to be hired this year Ford is converting its Advanced Engineering Center – a 285,000-square-foot building – for its newly centralized team of engineers working on hybrid and electrification programs Company continues adding production capacity for fuel-saving EcoBoost®, hybrid, plug-in hybrid and electric vehicle lineup New Fusion is the best example of how Ford is giving customers true power of choice for fuel-efficient vehicles. From Fusion with EcoBoost and Fusion Hybrid to Fusion Energi plug-in hybrid – each will help customers save money at the pump Ford Fiesta Ecoboost Ford Fusion Energi Forum – Ford in the past five years has doubled the size of the team working on fuel-saving technologies like EcoBoost® turbocharged gasoline engines, hybrids, plug-in hybrids and electric vehicles globally, and is now converting one of its largest research and development labs as it continues to hire for further fuel-saving advancements. Ford’s team of more than 1,000 engineers working on hybrid and electrification programs – including Fusion Hybrid and Fusion Energi plug-in hybrid – has grown so fast that the company today is announcing the conversion of its 285,000-square-foot Advanced Engineering Center in Dearborn, Mich., to electrified vehicle development. Profiles Kevin Layden, Electrification Programs and Engineering Director Ben Pence, Battery and Vehicle Controls Engineer Stefan Pototschnik, Focus Electric Program Management Supervisor Steve Daleiden, Focus Electric Powertrain Team Supervisor Jim Gibbons, Hybrid Vehicle Battery and Application Systems Manager “Ford remains absolutely committed to providing a wide range of choices of top fuel economy solutions for our customers – from EcoBoost-powered gasoline vehicles and hybrids to plug-in hybrids and full electrics,” said Mark Fields, Ford president of The Americas. “To meet growing demand for our fuel-efficient vehicles, we are continuing to invest in new jobs in the U.S. and converting our facilities for further advancements.” The new jobs are part of Ford’s plans to add more than 12,000 hourly and salaried jobs by 2015 in the United States. The company also has announced it is tripling production capacity of its hybrid, plug-in hybrid and electric vehicles in the U.S. next year compared with 2011. From EcoBoost to hybrids and from plug-in hybrids to full electric vehicles, this year Ford will offer nine vehicles reaching an anticipated 40 mpg or more. Ford will offer fuel-efficient EcoBoost engines in 11 vehicles in 2012, up from seven in 2011, tripling the production capacity of EcoBoost-equipped Ford vehicles. This expansion of fuel-efficient offerings will be led by the 1.6-liter EcoBoost engine in the high-volume Escape compact utility vehicle and Fusion sedan nameplates. Delivering up to 20 percent better fuel economy than conventional engines, EcoBoost uses smaller overall size combined with turbocharging and gasoline direct injection to bring customers the power they want and the fuel economy they need. “EcoBoost expansion and availability in high-volume nameplates such as the all-new Ford Escape and Fusion will take this affordable, fuel-saving technology to the heart of the market,” said Fields. Kevin Layden, director of Ford Electrification Programs and Engineering, says the new Fusion is the best example of how Ford is giving customers true power of choice for fuel-efficient vehicles. “From Fusion with EcoBoost and Fusion Hybrid to Fusion Energi plug-in hybrid – each of these cars will help customers save money at the pump,” Layden said. Fusion offers customers the broadest selection of fuel-efficient powertrains in the midsize car segment, including a choice of two EcoBoost four-cylinder engines, a normally aspirated four-cylinder engine, a hybrid and a plug-in hybrid. The new Fusion is expected to deliver best-in-class fuel economy across the lineup: 2013 Fusion 1.6-liter EcoBoost: Projected 37 mpg highway, which would make it America’s most fuel-efficient non-rechargeable midsize sedan. Ford Fusion Forum. 2013 Fusion Energi plug-in hybrid: Aiming to become the world’s most fuel-efficient midsize sedan with a projected 100 MPGe rating. Ford Fusion Energi Forum. 2013 Fusion Hybrid: Expected to become the world’s most fuel-efficient non-rechargeable midsize sedan with 47 mpg. Ford Fusion Hybrid Forum. Ford Fusion Hybrid Forum. Ford Advanced Engineering Center: Past and present The Ford Advanced Engineering Center is located within the company’s Henry and Edsel Ford Research & Engineering Center, the 500-acre technical complex in Dearborn that opened in 1953 and serves as the home for research and engineering efforts. The AEC was constructed on the research campus in 1993 as part of an $84 million project that centered largely on noise, vibration and harshness testing with several state-of-the-art labs within. That changed in 2009. As Ford’s investment in electrified vehicles like Fusion Hybrid increased, so did the size of the Sustainable Mobility Technologies team behind it, said Chuck Gray, Ford chief engineer, Global Core Engineering Hybrid and Electric Vehicles. The rapid growth has not only brought together a large group of talented and smart engineers, it has brought together innovators from diverse backgrounds. Many have experience in aerospace working on jets, rockets, missiles, satellites and unmanned aircraft. One engineer even spent time in the driver’s seat of the Goodyear Blimp. There also is an Emmy Award winner, an individual who was presented an award from retired Army Gen. Colin Powell for outstanding performance and excellence, and another engineer who helped develop Intel’s Pentium processors. “Working with such a diverse group makes it exciting and fun to come to work every day,” said James Gibbons, Ford’s manager of Battery Units for Hybrid Vehicles. “With this group, we never run out of fresh ideas or new ways to provide our customers with better fuel efficiency.”