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I have a 2015 Ford Fusion Titanium Energi. Im wondering if there is something wrong with the EV Battery system. I live in western washington state, with mild winters and temps averaging about 40-45 F. The battery only charges to 11,12, sometimes 13 miles. (Sometimes only 9 miles). My fusion has very low mileage of 27k. I thought these were supposed to have a 20 mile EV range??? Any advice, thoughts or input appreciated.

Lately, it has been in the mid 20's here in MN. The cold weather has reduced my EV range from 25 miles to 20 miles, provided I precondition the car using GO times. I set cabin temperature to 72 degrees for preconditioning. When driving, the temperature is set to 63 degrees. I arrive at work with 12 miles of EV range (the distance to work is 8 miles). After letting the car sit for 10 hours in the cold, when I return to the car for my trip home, the EV range has dropped to about 8 miles. The cold definitely takes its toll on EV range and preconditioning results in a significant increase in range. But I have no place to plug the car in at work. For the return trip home, the engine starts up soon after starting the car if the heater for climate control is turned on. It stays on for a couple of minutes. Then I am able to go the rest of the way home in EV mode (just barely). The total amount of plug-in energy consumed, shown on the car's console, is about 5.1 kWh. Normally, it would be about 5.9 kWh for a completely depleted battery. You cannot get as much energy out of the battery when it is cold. The 120 V charger is not very effective in preconditioning the car in the cold. The car uses the energy from the battery to precondition the car. It does not directly use energy from the charger. The charger then tries to restore the energy to the battery used to precondition the car. But the 120 V charger cannot keep up. You will be starting out with a less than full charge after preconditioning the car. The 240 V charger works much better. I have a full charge when starting out after preconditioning the car.