Search the Community

I have owned this 2016 Fusion Energi for 3 days. I was fully charged this morning and got in for my new 50 mile commute. I noticed I was in EV mode and tried to switch to EV Later or Automatic but neither option would highlight indicating the new mode had been selected. I drove about 17 miles and the engine did start due to low remaining charge in the battery. But still could not change modes. I completed the 50 mile commute no driving issues. Still have restarted car at least 1 time and still stuck in EV mode even though the battery is below 35%. The engine will come on as required, just can change modes. The last 3 days I have pretty much only driven EV mode (I was able to change it though) Is this a known issue or any one have this. Thanks

Purchased car last March. Have had the car into the dealer 6 times for these problems,. They say that the car is throwing a fault code (which is directly related to these systems) but because they cannot get the problem to repeat when it is in their posession, they cannot do anything about it. I have taken videos, but they won't accept that. I told them to keep the car for a week and have the service mgr drive it to and from work every day. They said they would, but only had him drive it one day and then returned it to me because he could find nothing wrong. Ford Motor Company assigned a person to my "case" and then my dealership was sold a month later and she never contacted me again and doesn't respond to my voicemails. I have a failure in one of these two systems about every 3-4 days (also having problems with collision avoidance system). I keep a log in my phone and try to note each failure when it happens but know that I'm not catching everything. My kids, my friends, my husband all have seen these problems. PROBLEM: Touch the sensor inside inside the door handle and the door will not unlock (with keys right next to the door) Touch the sensor lines on top of the door handle and door will not lock. 67 failures noted of these two items. I have tried it with both key FOBs because I thought that the batteries were dead, but same thing with both. I would like to know if anyone else is having any problems with these? Maybe you are, but just haven't really paid attention to it or you just don't realize how often it is happening?