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Hello! I just received my 2017 Ford Fusion Energi Platinum that I ordered 10 weeks ago last Tuesday. Every since then, I've been trying to set up MyFord Mobile, but I can never reach the step of getting the on-screen prompt in the car. I've read through many posts on this forum and have tried several combinations of deleting the account, re-registering, resetting, unplugging the negative connection to the battery in the trunk, etc..., but I still have had no luck. I've been able to get FordPass to connect, but it doesn't have any of the cool features for the Energi like MFM would. In fact, when using FordPass, it says that I have an Energi and that I need to use MyFord Mobile to connect to the car. Every time I have registered the car, I have used the VIN. I wanted to try using the ESN, but I believe there may be an issue. On the 'About Sync' screen in the car it displays information about SYNC 3 Software Version, Onboard Modem Serial Number (ESN), Vehicle Identification Number (VIN), Gracenote Version, Navigation Maps Version, and SYNC Serial Number (ESN). For Onboard Modem Serial Number, there is no value. Just a blank. When I try to use the SYNC Serial Number, it says that it is not compatible with MyFord Mobile. This has me thinking that the ESN I need is the Onboard Modem Serial Number. Since after all my tries, this value has always been blank, is that the reason I can not get to the confirmation step on MFM? Maybe the Onboard Modem isn't functional? Is that the ESN that I really need? Any assistance that you can provide would be greatly appreciated!!!!

I have a 2014 ford fusion energi. I went on vacation for 10 days over the Christmas break and left the car plugged in our non heated garage. In early January upon my return we got some cold nights in Toronto. My battery charging kept going down from 35 km to 31 to 28 to 26 whether I plugged in at home or the office (not in garage). However, I put it down to the extreme cold snap. On January 7 I got a red wrench while out driving while on my way to dinner. I parked at the restaurant and came out an hour later. The car would not start - even though I had gas and 12 km showing on my battery charge. I received a red triangle not to drive and call dealership. Start button would just flash green. I had it towed to the dealership. The dealership had it for 3 weeks as the part - the heater for the batteries was not working - they didn't have a part at ford and had to go directly to supplier and thus the lower km. I picked it up yesterday - yes they had it for 3 weeks which didn't sit well with me especially since I am leasing it. I plugged it in overnight last night and the battery only charged to 24 KM. My question is could the batteries be permanently damaged during the cold snap due to the faulty heater? Thank you.

Has anyone tried to charge ford fusion energi using solar panel? Is this even possible? This would extend EV range.