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Hello! I just received my 2017 Ford Fusion Energi Platinum that I ordered 10 weeks ago last Tuesday. Every since then, I've been trying to set up MyFord Mobile, but I can never reach the step of getting the on-screen prompt in the car. I've read through many posts on this forum and have tried several combinations of deleting the account, re-registering, resetting, unplugging the negative connection to the battery in the trunk, etc..., but I still have had no luck. I've been able to get FordPass to connect, but it doesn't have any of the cool features for the Energi like MFM would. In fact, when using FordPass, it says that I have an Energi and that I need to use MyFord Mobile to connect to the car. Every time I have registered the car, I have used the VIN. I wanted to try using the ESN, but I believe there may be an issue. On the 'About Sync' screen in the car it displays information about SYNC 3 Software Version, Onboard Modem Serial Number (ESN), Vehicle Identification Number (VIN), Gracenote Version, Navigation Maps Version, and SYNC Serial Number (ESN). For Onboard Modem Serial Number, there is no value. Just a blank. When I try to use the SYNC Serial Number, it says that it is not compatible with MyFord Mobile. This has me thinking that the ESN I need is the Onboard Modem Serial Number. Since after all my tries, this value has always been blank, is that the reason I can not get to the confirmation step on MFM? Maybe the Onboard Modem isn't functional? Is that the ESN that I really need? Any assistance that you can provide would be greatly appreciated!!!!