Bill's Fusion

Last week I posted a topic about a faulty cruise control (Gas Tank Capacity) on my 2014 Fusion Energi Titanium. A person from Ford by the name of Crystal sent me a message asking me to send her PM (Private Message?) along with some information so that she could help me with my issue. I cannot figure out how to send her a PM. The phone number she gave me goes to a generic message center which didn't help. The email address simply reads "@FordFusion" and that site doesn't help. Can anyone tell me how to get in touch with Crystal at Ford. Thanks!

Thanks Murphy, you were right, the gas tank capacity on the 2014 Energi is only 14 gallons. Apparently, the manual I have is for the non-Energi models. My energi does not have adaptive cruise control. My cruise control failed after I had been on the road about 5-6 hours. It would just quit and trying to reset it would not engage it. After about a half hour I would try again and it would work only for an hour or two then quit again. It did this every day I was on the road with good clear weather. While driving around town it works well because it is seldom on for more than 5 minutes at a time. Actually, while I was driving I got a video of me turning the cruise control on then it quitting on its own. Service at Ford was not interested in the video, only that they could duplicate it in the shop.

I recently completed a 5,000 mile cross country trip in a 2014 Fusion Energy Titanium to Florida, Atlanta, Louisville and back to Phoenix. My entire trip average miles per gallon was 41.9 driving mostly on interstate roads with the speed control always set at 70 MPH. Only issue was my speed control would drop out after 4-6 hours of driving and would not reset. After about 30 minutes off time it would usually work again for an hour or two. Can't get it fixed by Ford because they can't replicate it in the shop. Works well around town. Anyway, to my point - during my trip I would see how low I could take the gas gauge then note the gallons during fill up. Several times I took it all the way down to where the white line on the gas gauge would disappear and the yellow low gas light would switch to red. Upon filling, the most the tank would take was 12.7 gallons and amazingly the gallons used indicator was spot on! According to the manual the gas tank capacity is 16.5 gallons. I know there is usually a reserve in the tank, but doesn't 3.8 gallons seem too much? Could it be that the tank is less than 16.5 gallons? Although the gallons used indicator was very accurate, I was afraid to use that information to take the tank down further in the event the tank was less than 16.5 gallons. You may ask what the point is by taking the tank down so low? Well, there is no point, I just wanted to know how low I could go.

My car does this too. Usually this occurs after I have been driving in in the EV later mode and then switch to auto mode with about 18 miles left on the battery. I think this happens because the battery gets too hot to work efficiently. I live in the Phoenix area where the temperature can easily climb above 100°. I believe the car is just protecting the battery pack and I treat this as normal driving. What is interesting is that on the last part of my trip I coast off the interstate from a speed of about 75 mph and put the transmission into low gear and it does not charge the battery but rather relies on engine compression to slow it down. I would think this wasted energy would be used to charge the battery, but maybe it is too hot to be charged. I don't recall this happening during cooler weather driving this same route and always using low gear to coast to a stop coming off the interstate.