rgd18
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About rgd18
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Nearly 8 weeks and no solution for me! Occasional call to tell me that the engineers are still trying - what they are trying, I don't know. REALLY??? All of my driving "stats" seem to get successfully transmitted - I can see when my car is charging or charged so a connection exists. Why the big problem with the 2nd confirmation to open up the full functionality of MFM?? It just can't be this hard!
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Hi Kevin I have a similar issue to yours - my car shows up on support.ford.com as a "Fusion Titanium", when in fact, it is a "Fusion Titanium Energi". In the "Sync Services/ Personalize your services" section, if I try to "Add Destinations" or "Add favorites" the browser goes into an endless loop of "redirecting" between "support.com" and "info.com" so those "services" are unavailable to me. Also, on myfordmobile, in the "My account" section, there is a drop down box on the right that is "Your vehicle" - there is nothing in that drop down box so I cannot select anything (perhaps related to the incorrect vehicle description in "support.ford.com"?) More importantly, I am still not able to get to the "2nd confirmation" to get the full features of "myfordmobile" - after nearly a month of ownership. Have tried pulling fuses, disconnecting 12v battery, de-registering and re-registering vehilce and account on myfordmobile all to no avail. Still waiting for for a response from the Ford's "engineers" from my "open ticket" - not optimistic. And wondering how this can be SO HARD to fix???!!! Good luck to you - please post if you get a fix.
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Hi Kim No luck with any of the suggested "fixes". I called Ford two weeks ago (they suggested the Fuse pulling) but did not "open a ticket" (at least not to my knowledge). I am still unable to get the 2nd confirmation. Thanks
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The first time I tried about 5 minutes. The 2nd time for about 30 minutes - I guess I need to leave it disconnected for longer?
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I have tried twice to "re-set" the system (in lieu of pulling Fuse 10 which is impossible to find/reach) by disconnecting the negative lead on the 12v battery. I thought that disconnecting the 12v would would result in losing some basic data, like the time, radio station pre-sets, etc. However, in both cases when I disconnected the 12v, none of that information was lost. Is it possible that the computer has some stored power or gets power from some source other than the 12v and that the system has not really "reset". I ask because I have still not solved the problem of getting top the 2nd confirmation on MFM despite multiple attempts at de-registering/re-registering my account on MFM, disconnecting 12V,etc. Thanks
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Mine shows up as "Fusion Titanium" (It is a Fusion Titanium Energi) I also cannot get to the 2nd confirmation
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I would think that after all the failed attempts that there would be a way on Ford's side to circumvent the 2nd confirmation (with the owner's permission, of course), or at least get rid of the 24 hour wait. The additional 24 hour wait for the 2nd confirmation drags out the time to figure out if a solution really works or not. Then when it doesn't, whatever you try next requires another 24 hours and so on and so on. I understand the need for security, but in this case, I am sure that there is a way.
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No luck - tried 3 times over the weekend - de-registered vehicle and account then re-registered account and vehicle. Each time same result - first confirmation, no problem. Second confirmation, NEVER COMES. Very frustrating - Kim says pull Fuse 10 (I tried disconnecting the 12 V battery as I don't want to have to sit upside down to find and pull the fuse) So tomorrow it is off to the dealership (I have to go there anyway to pick up my plates) and let them do it and see what happens - is drining me crazy - almost two weeks and still can't get it to work??? Thanks to all for your suggestions and advice - hoping for a better result sooon.
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Thanks lhowes65 I am giving it a try and will report back on how its goes. Vehicle and account de-registered and re-registered on MFM via computer. I was not asked during the re-registration if I would like to restore data. Will know in about 24 hours if this works.
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Well, it has once again reset back to 24hrs. :( Very disappointing....hard to believe that resolving this is so difficult. So I am officially raising the white flag of surrender on this issue. I am hoping to hear from Kim with a resolution - if not, back to the dealership! Any and all suggestions of alternative solutions are welcome. Thanks
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Update - without doing anything since this AM, the 24 hour "countdown until 2nd confirmation" has re-commenced on the MFM app "Vehicle Management" - presently at 21 hours - I don't trust it at all (and won't until I actually get the 2nd confirmation) but it is not stuck at 24hrs, so that is presumably some "progress". Very confused at this point and beginning to question whether MFM works at all (at least on my vehicle)
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Well, back to the drawing board...........initial encouraging signs after disconnecting 12V battery yesterday to re-set the system..........BUT Logged into MFM app this morning in the "Vehicle Management" section and the time until 2nd confirmation was (once again) RESET TO 24HRS, so tomorrow never seems to come! Starting to feel like Groundhog Day! Will private message Kim for new solution. In the meantime - all suggestions welcome. Thanks
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OK - using the great advice supplied by murphy, I disconnected the negative lead of the 12 volt battery in the trunk, rather than crawling under the dash to pull Fuse #10. Disconnecting the 12 volt was very simple as it is very accessible. I re-entered my vehicle VIN on MFM and so far I have passed through the vehicle on-screen confirmation #1. Now waiting for 24 hours to pass for on-screen confirmation #2 (which is where I have been hung up for a week) The first sign that this might work is that in the "Vehicle Management" part of MFM, the number of hours remaining until confirmation #2 has been going down (now down to 18 hours) - previously it had not moved from 24 hours so this is encouraging. I will report back tomorrow once the 24 hours have passed - hopefully will get the 2nd confirmation and full access to the MFM features. Thanks again to all for the help on this.
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Thanks - so how exactly how will "the ICE will have to relearn its operating parameters" effect me - is there anything I need to do in that process?
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It seems to me that pulling the fuse is the equivalent of a "re-boot" of the system. I would think that Ford would have thought of a more "user friendly" (that is, easier) method to do a reset than standing on your head to locate and pull a tiny fuse from under the dash! Just saying...............