jlight

Does anyone know where I can read up on MyFordMobile? My C-MAX never gave me a second chance to verify myself (or whatever it's supposed to do) 24 hours after initially opening my account. Most of the actions on the phone app are disabled, and I don't see any place to change from the hard-to-type-on-a-phone password to a PIN. Basically the app is useless. What have I done wrong? how can I fix it? Thanks