Bills_Fusion_Energi

I reported this to Ford MANY months ago, it probably happens at least once a week to me - EVERY time the update fails more than once, I open and close the drivers door and then update works fine. Ford told me to take the vehicle to my dealer for service and have them check the TCU (Telematic Control Unit), that unit connects through the mobile phone network to communicate with the MyFordMobile Web site. I never did take the vehicle in for servicing since I've read several horror stories about dealers creating MORE problems after this type of servicing. I have an attached garage so my vehicle is always within easy reach. It has become obvious to me that certain components on the vehicle are "going to sleep" for whatever reason and a SIMPLE "wake up" re-instates them. I've noticed some other similar components on the vehicle that are vulnerable to this problem, the FUEL FILLER DOOR RELEASE do not always respond to being opened from the center console switch when the UPDATE has failed, until the drivers door has been opened and closed for instance.

I have used both keys several times the past few weeks with NO change in the error message.

This has been happening to me since 10/26/13 - I reported it to Ford and they assigned me a CASE number. They call me about once a month to tell me they are still working on the problem. When I called them last week they told me they would escalate the case. I hope Ford fixes actual problems with their vehicles in a more timely manner ! ! !

I have found SO MANY things that are not documented on these vehicles and NOWHERE to go to find documentation, I have even purchased the vehicles "Shop Manuals" and they are very poor to say the least. It seems that Ford is following the lead of "Microsoft" in providing POOR or NO documentation on their products. Not sure if this condition is due to LAZINESS on Ford's part or just a COST ISSUE but from horror stories I hear involving DEALER maintenance problems, their technicians have the same problem with lack of documentation... This should be a WAKE UP CALL FOR FORD!!!!

Russael: Do not have the Wheel Locks but I found out last month (by accident) that my Sales Rep (Who told me when I bought the car to contact him directly for any questions or problems) was promoted to another dealership. Never did receive an e-mail or notification by him or the dealer on who to contact in his absence. I did have an issue with a low pressure tire at the dealer and when I asked to talk to MY sales rep I was told he was not available. Good luck with your problem... Bill

My text messages and E-mails have stopped the last few days also, however they DO appear on the MFM Website. I have not received multiple messages during the last few days.

Ashley: On 1/24/14: I sent an E-mail to support@myfordmobile.com (address from “contact list” on the phev.myfordmobile.com/ Website) asking about getting a “Charge Complete” text message from no-reply@myfordmobile.com but my 120V Charger is still flashing the GREEN VEHICLE LED indicating the vehicle is still charging, sometimes it flashes for up to 2 hours and sometimes the flashing stops within a minute or two. I was asking if this condition was normal or abnormal for the vehicle and/or website. I received a reply from myfordmo@ford.com (note different address) asking me to call ELECTRIC VEHICLE SUPPORT at 800 392-3673 option 1, then 3, then 4, then 2. When I called that number option 3 indicated it was for SYNC, MyFordTouch or NAV and after pressing 3 the next option indicated was MyFordMobile (#4). Since I SENT and RECEIVED my initial message from MyFordMobile, the options provided to me were thought to be incorrect so I pressed 5 (customer care specialist) who told me they do not respond to technical questions, call my dealer which is Earnhardt Ford in Chandler, Az. When Earnhardt was called the service rep told me to call 800 392-3673, told him that the Rep told me to call the dealer – He had to call me back later saying his technicians said they THOUGHT my condition was normal. After talking to Earnhardt Ford I called the 800 362-3673 again and entered the prompts exactly as indicated in my E-mail reply (1, 3, 4, 2) and ended up with someone that answered my question. I never did hear the name “Electric Vehicle Support” while entering the prompts. In early December: I encountered a problem installing the latest SYNC update and the SYNC website support.ford.com/ “Call for Support” section sent me to owner.ford.com/ After sending them a description of my situation using their “Contact us by E-Mail” (Form input questionnaire – E-mail address unknown) I received a reply from sync@ford.com IVT (In-Vehicle Technology) – SYNC. The owner.ford.com/ also shows the 800 362-3673#. A lot of time was wasted in the above process by Ford personnel and myself, just interested if other users found the same confusions when trying to get their questions answered. Bill

Wondering how many users have tried to call this number and if they were satisfied with their final results.

800 392-3673 Ford Customer Relationship Center EST 8A-8P Mon-FRI 9A-5:30P Sat opt 1=English 1=Roadside Assistance 2=Ford Credit,Loan,lease 3=Sync,MyFordTouch,NAV.............1=Sync/MyfordTouch/Lincoln....1=Software Updates 2=All Other Plug-in Electric Questions 2=NAV 3=Work Solutions 4=MyFordMobile..........1=MyFordMobile Website,Smartphone Apps 2=All Other Plug-in Electric Questions 5=Customer Care Rep 4=Ford Hyb or Electric Veh 5=Customer Care Rep.....1=Lincoln 2=Plugin Elect/MyFordMobile.........1=MyFordMobile Website,Smartphone Apps 2=All Other 3=New Veh/Advantage Rewards Pgm 4=Service 5=Dealer Loc/Recall 6=General Info/Ford & Dlr

Mine expired last week also, when I called the "refresh number" listed on the MyFordTouch screen is started working again in about 5 minutes. (I was a member with my previous vehicle so I had subscription time left from it). Later I noticed that the "Travel Link" portion did not work so I called their customer service number and they told me my account showed a CURRENT Travel Link subscription, they tried a refresh again but Travel Link still did not work. I was transferred to a SPECIALIST and they told me that the TRAFFIC portion of Travel Link had expired after the 6 months FREE period but the other functions such as Weather, Sports, Fuel Stations, Movies and a few others were good for the 5 years. When I checked Travel Link initially I always looked at TRAFFIC so I assumed none of Travel Link was working. So it seems Travel Link Traffic is only good for 6 months and it requires to establish/extend your subscription to it.

For those that do not use their Fusion Energi vehicles everyday and are concerned that their Low Voltage 12 Voltbattery might drop low enough to cause their vehicle tobe inoperative, I may have a possible solution for you... I noticed a few months ago that the MYTouch display wouldshut off very quickly after the vehicle was shut off andI was in the accessory mode saying "It was conservingbattery power". I started checking the voltage of my 12Vbattery and I noticed that sometimes it was a low as 11.8V. Normal voltage should be about 12.8V. After you complete the High Voltage battery charge, just leave the charger connector plugged into the vehicle if you are able to do so. Every time you log on to MyFordMobileand click on the UPDATE option your vehicle will enablethe charging function (if the HV Battery indicates it willaccept a charge) and while the HV battery is charging the12V battery is also being charged at 14.4V. I've noticed that on my 2013 Fusion Energi that this EXTRAcharge cycle can last anywhere from 5 minutes to 2 hours. I've never seen the "Conserving battery power" messagesince I've been doing that.