Bills_Fusion_Energi

Before I set the GO TIME for 7 AM, MyFordMobile AND MY vehicle's MyTouch screen BOTH had the VALUE CHARGE indicators for ALL profiles showing that VALUE CHARGE was active BUT the vehicle started charging IMMEDIATELY until I set the GO TIME to 7 AM - nothing else was changed AND the VALUE CHARGE indicators still were showing their previous ACTIVE conditions on MyFordMobile and the vehicles MyTouch screen ! ! ! I know that Value Charging and GO TIMES should NOT work that way, but in fact, that IS the way it worked in my vehicle.... Several other users have told me the same, their vehicles were NOT working the way mine was ! ! !

Larryh: That is the way I understood it to work also, but MY vehicle apparently thought otherwise. My GO TIMES have always been completely blank and my Value Charge time for my HOME profile was always set for 12 AM to 6 AM. The vehicle ALWAYS (since I bought it in April 2013) has shown the START CHARGING time to be the current time and date no matter what Value Charge Profile was ACTIVE - UNTIL just for the heck of it, I decided to setup a GO TIME (just happened to use 7 AM). That is when, for the first time, I EVER saw the START CHARGING time change to 12 AM.... Bill

Fat Fusion: Thanks for your input, I also had another user tell me the same thing - He had been using Value Charging and it has worked fine for him the past 8 months WITHOUT having ANY GO TIMES setup. I see you have a 2014 Fusion Titanium Energi - I have a 2013 Fusion Energi. Looks like the EXTRA money they charged for the Titanium provided you with ALL the software necessary for the Value Charging option, mine must not have ALL the software. Bill

MY charging ALWAYS starts when I plug in the Vehicle no matter what Value Charging is active or Charging Profile is active... UPDATE - SUCCESS! I was able to find my problem late last night, but first of all I would like to thank everyone who tried to help solve my problem with their suggestions on the MyFordMobile Discussions Forum. MyFordMobile CLEARLY states under THE GO TIMES SETUP PAGE This isn’t a charge schedule; this is your schedule. While you don’t need GO Times, they will help your vehicle prepare itself for you. Want a warm car on that cold morning? I found that IS NOT ACCURATE, in fact, it is JUST PLAIN WRONG ! ! ! After setting up a GO TIME on MyFordMobile, and after SYNCING with my vehicle, the vehicle immediately displayed the “CHARGE START TIME” as the HOME PROFILE – VALUE CHARGE time rather than the current time and day. The charging started at the VALUE CHARGE time (midnight) and ended about an hour later. It seems that the MyFordMobile Website was SO HAPPY with this, it issued 4 DUPLICATE Text Message Notifications and 4 DUPLICATE E-mail notifications for the “Charge Complete” notification all at the same exact time. But, maybe MyFordMobile was just making up for all the MISSED notifications that I had NOT received the past week or so, I’m sure on that. I suppose I’ve learned my lesson about MyFordMobile, DO NOT READ any documentation before you begin to use the WEBSITE, just randomly pick and choose as you go through it. What has me perplexed, when I called the Ford 800 392-3673 number and reported my problem to them nobody even mentioned GO TIMES. After they created a case number for me I followed up about an hour later with an E-mail to them explaining in detail that I WAS NOT USING GO-TIMES and attached a dozen pictures of my vehicles MyTouch display and the MyFordMobile website pages BOTH indicating GO-TIMES were NOT used. They even called me back 2 days later to ask me if I was charging with 120 Volts or 240 Volts ! ! ! GO figure….. SO, it looks like my vehicle, when computing all the variables to determine the START CHARGING TIME (Battery state of charge, Temperature, Value Charge Profile, Value Charge Time, Estimated Length of Charge time depending on 120 V charging or 240 V charging), if the GO TIME is missing charging will ALWAYS start IMMEDIATELY. Who KNEW that my vehicles math works this way. I read through my vehicles owner’s manual thoroughly in this section and it never mentions that GO TIMES MUST BE USED.

Russael: I thought you would be interested in my experience with my Ford Dealer about a month after I purchased my 2013 Ford Fusion Hybrid. I had the vehicle about a month and it reported a “Low Tire Pressure” about 5 miles from my home. I stopped the vehicle and looked at all four tires but could not determine that any of them was low. I decided to make it home since, as you know, the vehicle does NOT come with a spare OR jack. When I arrived home I was able to determine that the LEFT front tire looked to be slightly low and when I checked the pressure it was about 20 PSI. I pressurized it to 28 PSI and the next morning checked it again and it showed 22 PSI. I drove it to the dealer and the attendant asked me the reason for my visit, I told him my LEFT front tire was losing air. He asked if I just wanted air added and I replied NO, it’s losing air and I am unable to see anything embedded in the tire that would cause this. He told me a service advisor would write up my service request in just a few minutes. When the service advisor arrived he asked me if I was here for a “check engine light” problem, I said NO, “low tire pressure” indication on the LEFT front tire. He then presented me with a form to fill out my name, address, telephone number, e-mail address and vehicle information. Thought this was strange since it was apparent that this was a NEW vehicle and they never asked me if I purchased it at this dealer but since this was my first service visit, even though they have all this information for the VIN, maybe this is normal for that first visit. When he returned I told him the reason for my visit AGAIN as he wrote up the service request form. As they drove my vehicle into the service area I went to the waiting lounge where a view of the service area was available. I noticed after hoisting my vehicle they removed the RIGHT front tire instead of the left. Thinking they might be checking both tires I waited patiently. I was then called to the service desk and they told me nothing could be found on my low pressure tire. I asked them if I could see the service request and it said RIGHT front tire instead of the LEFT. I pointed this out and they apologized and fixed the correct tire. When called again after the repair they indicted there would be no charge for the repair because of their error, the normal charge of $15.00 would be waived. Since my previous dealership where I purchased my 2010 Ford Fusion Hybrid that I owned 4 years had repaired TWO low pressure tires on that vehicle for FREE (one out of the 25,000 mile warranty) and always washed the vehicle when I had it in for ANY type of service, I was accustomed to their service and thought my NEW dealership was somewhat lacking in comparison. The OLD dealer never asked me to fill out a form for all my information, they always noted my VIN number and all my information was printed out from their computer. I noticed while driving away they never washed my vehicle and when I arrived home after verifying that the repaired tire had the correct pressure and not lost any on my drive, I noticed the repaired tire’s rim and hub cap had NUMEROUS UNSIGHTLY splotches of grease on it, apparently from the immersion in their DIRTY liquid to check for a leak. I immediately sent an E-mail to my Sales Rep explaining my experience, who told me to ALWAYS contact him on any questions/problems. I received a response within an hour apologizing and if I could bring the vehicle back they would “MAKE IT RIGHT”. I mentioned my experiences from my former dealership in the E-mail about the FREE tire repairs AND yearly FREE oil changes & FREE wiper blade replacements. The next day upon arriving my sales Rep met me, introduced me to the Sales Manager, took my keys and vehicle to have it thoroughly cleaned inside and out. The sales manager talked with me for about 20 minutes explaining “That is NOT the way their service department handles service” and she gave me a FREE $25.00 Restaurant.com gift card for my poor service experience. When I drove away an hour later I noticed they had filled my gas tank for FREE (It was about half full when I arrived). I was very happy with their response BUT about a month later another “low pressure tire” showed up on my vehicle, this time it was the RIGHT front tire. This time I was able to see a nail in the tire and since it was not losing air rapidly I took it back to the dealer. I received the same response from their service lane, they wanted me to fill out a form for all my detailed information. I told them I purchased the vehicle there so they already had all my information, I gave them a copy of my last month’s service form and told them that VIN number and all my information is in their computers. They begrudgingly accepted that but when the tire was repaired and I was called to the service desk, they wanted to charge me $15.00. I told them to contact my Sales Rep and was told he was NOT available, so I told them to contact the Sales Manager. They called her and after about 10 minutes when she called back they told me the tire repair was free. As I drove away I noticed the car was NOT washed on this visit also. Never had any contact with the dealership for the next six months except E-mail’s suggesting that I bring my vehicle in for a normal $19.95 5000 mile oil change. I happened to be looking for FREE tickets to the upcoming auto show and I noticed my dealer was offering them on their NORMAL website, even though I have access to a dedicated Website for their “Registered Users” that DID NOT offer them. I printed off that page and took it to my dealer. After arriving I asked for my Sales Rep and was told he was NOT available. I then asked for the Sales Manager and when she arrived I presented her with the FREE TICKET printout after introducing myself. She indicated there may not be any left but she would check. After a short wait she arrived with two free tickets. I mentioned the last few times I contacted them MY sales rep was not available, he had adamantly told me to contact HIM with any question/problems/concerns. She told me he did not work there anymore, he was promoted to one of their other dealerships, just contact anyone that is available. Never have received any messages from the dealer on this subject. I decided then I would probably not return to this dealership in the future… Bill

When I first heard about the 2013 Ford Fusion Energi in late November 2012, I asked my PREFERRED Ford dealership sales REP to call me when they had one since I was very interested. He called me about a month later and when I arrived at the dealership and looked over the vehicle I told him that this was NOT the PLUG-IN Fusion, it was the plain HYBRID. He assured me it was the plug-in model so I asked him where the plug-in receptacle is located. He slowly walked completely around the vehicle, then opened the hood and looked over the engine carefully, then walked around to the rear and opened the trunk and looked it over carefully, then with an apologetic looking face he FINALLY ADMITTED that I was correct. I asked him to call me when one arrived at their dealership. By the first of April 2013, I had not received a call from the dealership so I called the Ford 800 number and asked them when the PLUG-IN HYBRIDS would be available, they put me on hold and after a LONG silent period, they told me they did not have any information on my question. After I hung up, I was searching the internet about the Ford plug-in's to learn more about them and I stumbled across a Web page that indicated ANOTHER dealership had two of them in their inventory. Thinking this was an error I called that dealership and they indicated they only had ONE, the other had been sold that morning. I told him I would be there in a couple hours. In the meantime I called my preferred dealer and asked them if they had a plug-in, they indicated they have NEVER received one yet and had NO idea when they would. Went the dealer to test drive the plug-in and bought it a couple of hours later.

I've also had a passenger unintentionally operate each button at one time or another NUMEROUS times.... A REALLY DUMB place to position ANY button that is intended to be operated by the driver ! !

Just for the heck of it, when I was driving my vehicle today on a deserted street above the 10 MPH or so after I heard the automatic door locks engage, it reminded me of this "HORRIBLE" post so I decided to OPEN the drivers door - IT OPENED WITHOUT INCIDENT. Go Figure ! Anxious to hear the resolution/more details involving this incident...

Viajero: Great POST, thanks for the LINK, this verifies all the rumors are fact ! Bill

I've had my Fusion PHEV for 10 months and 4700 miles. I've estimated it costs me 4 cents a mile to drive on electricity and 8.5 cents a mile on gasoline. Also my monthly electric bill seems to average about $8 more a month.

Russael: Did you ever get the Wheel Lock issue resolved? Bill

Finally received my "charge complete" that happened at 8:41 AM this morning VIA text and E-mail at 1:30 PM this afternoon. The Vehicle Location and Battery Miles are also tracking with what the actual vehicle indicates also but my 2nd trip this morning is still missing from MyFordMobile. Key Personalization still shows "Data Not Available". It seems that somebody must have awoken THE LONE ENGINEER from a long winter's nap that maintains this site...

Finally received my "charge complete" that happened at 8:41 AM this morning VIA text and E-mail at 1:30 PM this afternoon. The Vehicle Location and Battery Miles are also tracking with what the actual vehicle indicates also but my 2nd trip this morning is still missing from MyFordMobile. Key Personalization still shows "Data Not Available". It seems that somebody must have awoken THE LONE ENGINEER from a long winter's nap that maintains this site...

Finally received my "charge complete" that happened at 8:41 AM this morning VIA text and E-mail at 1:30 PM this afternoon. The Vehicle Location and Battery Miles are also tracking with what the actual vehicle indicates also but my 2nd trip this morning is still missing from MyFordMobile. Key Personalization still shows "Data Not Available". It seems that somebody must have awoken THE LONE ENGINEER from a long winter's nap that maintains this site...

This morning on 2/27/14 I made two trips with my vehicle and when I returned home the MyFordMobile Web site only reported the first trip which ended at 7:15 AM. The MyFordMobile Web site Vehicle Locator also reported my vehicle to be away from my HOME location by about 200 FT, because of this error MyFordMobile indicated the vehicle was NOT at the Home location. I made multiple attempts to UPDATE MyFordMobile using the Update button and all attempts failed. I plugged my 120V charger into the vehicle and even though the Value Charge option on the vehicle AND the MyFordMobile Web site shows the DEFAULT profile (AWAY FROM HOME) to start charging at 1AM and end at 7AM the vehicle started charging immediately. MyFordMobile indicates that the vehicle is UNPLUGGED. Multiple attempts to UPDATE while charging also failed. The Miles left on the Battery in the vehicle showed 29 and the Miles left on the Battery on MyFordMobile shows 31. I currently use a Cell Phone that uses the AT&T Network and AT my HOME location it always shows an extremely strong signal (4 bars), probably because the Cell towers are located about 250 Ft from my House. I checked my cell phone after the MyFordMobile update failures and all functions, text/E-mail/phone calls/internet access operate normally as usual. The charging cycle ended at approximately 8:45 AM but MyFordMobile still indicates the vehicle is unplugged with 31 miles on the Battery while UPDATES are still failing. After turning the vehicle’s ignition switch to ON, the vehicle indicates the Battery is 100% charged at 33 miles and the Navigation screen shows the CORRECT HOME location (NOT the 200 FT error that MyFordMobile shows). I never received a “Charge Complete” notification from MyFordMobile and the MyFordMobile Activity Log does NOT have ANY entries for TODAY. The MyFordMobile “My Account” – “Key Personalization” – “Key Usage Log” shows “Data Not Available” in RED letters. At 9:10 AM I started getting “Service or Network Error” when trying to display ANY of the MyFordMobile pages, that condition ended about 5 minutes later but Updates still fail and “Vehicle location” – “Battery Charge” – “Trip & Charge Log” are still showing errors or missing last trip and charge event.

This morning on 2/27/14 I made two trips with my vehicle and when I returned home the MyFordMobile Web site only reported the first trip which ended at 7:15 AM. The MyFordMobile Web site Vehicle Locator also reported my vehicle to be away from my HOME location by about 200 FT, because of this error MyFordMobile indicated the vehicle was NOT at the Home location. I made multiple attempts to UPDATE MyFordMobile using the Update button and all attempts failed. I plugged my 120V charger into the vehicle and even though the Value Charge option on the vehicle AND the MyFordMobile Web site shows the DEFAULT profile (AWAY FROM HOME) to start charging at 1AM and end at 7AM the vehicle started charging immediately. MyFordMobile indicates that the vehicle is UNPLUGGED. Multiple attempts to UPDATE while charging also failed. The Miles left on the Battery in the vehicle showed 29 and the Miles left on the Battery on MyFordMobile shows 31. I currently use a Cell Phone that uses the AT&T Network and AT my HOME location it always shows an extremely strong signal (4 bars), probably because the Cell towers are located about 250 Ft from my House. I checked my cell phone after the MyFordMobile update failures and all functions, text/E-mail/phone calls/internet access operate normally as usual. The charging cycle ended at approximately 8:45 AM but MyFordMobile still indicates the vehicle is unplugged with 31 miles on the Battery while UPDATES are still failing. After turning the vehicle’s ignition switch to ON, the vehicle indicates the Battery is 100% charged at 33 miles and the Navigation screen shows the CORRECT HOME location (NOT the 200 FT error that MyFordMobile shows). I never received a “Charge Complete” notification from MyFordMobile and the MyFordMobile Activity Log does NOT have ANY entries for TODAY. The MyFordMobile “My Account” – “Key Personalization” – “Key Usage Log” shows “Data Not Available” in RED letters. At 9:10 AM I started getting “Service or Network Error” when trying to display ANY of the MyFordMobile pages, that condition ended about 5 minutes later but Updates still fail and “Vehicle location” – “Battery Charge” – “Trip & Charge Log” are still showing errors or missing last trip and charge event.

This morning on 2/27/14 I made two trips with my vehicle and when I returned home the MyFordMobile Web site only reported the first trip which ended at 7:15 AM. The MyFordMobile Web site Vehicle Locator also reported my vehicle to be away from my HOME location by about 200 FT, because of this error MyFordMobile indicated the vehicle was NOT at the Home location. I made multiple attempts to UPDATE MyFordMobile using the Update button and all attempts failed. I plugged my 120V charger into the vehicle and even though the Value Charge option on the vehicle AND the MyFordMobile Web site shows the DEFAULT profile (AWAY FROM HOME) to start charging at 1AM and end at 7AM the vehicle started charging immediately. MyFordMobile indicates that the vehicle is UNPLUGGED. Multiple attempts to UPDATE while charging also failed. The Miles left on the Battery in the vehicle showed 29 and the Miles left on the Battery on MyFordMobile shows 31. I currently use a Cell Phone that uses the AT&T Network and AT my HOME location it always shows an extremely strong signal (4 bars), probably because the Cell towers are located about 250 Ft from my House. I checked my cell phone after the MyFordMobile update failures and all functions, text/E-mail/phone calls/internet access operate normally as usual. The charging cycle ended at approximately 8:45 AM but MyFordMobile still indicates the vehicle is unplugged with 31 miles on the Battery while UPDATES are still failing. After turning the vehicle’s ignition switch to ON, the vehicle indicates the Battery is 100% charged at 33 miles and the Navigation screen shows the CORRECT HOME location (NOT the 200 FT error that MyFordMobile shows). I never received a “Charge Complete” notification from MyFordMobile and the MyFordMobile Activity Log does NOT have ANY entries for TODAY. The MyFordMobile “My Account” – “Key Personalization” – “Key Usage Log” shows “Data Not Available” in RED letters. At 9:10 AM I started getting “Service or Network Error” when trying to display ANY of the MyFordMobile pages, that condition ended about 5 minutes later but Updates still fail and “Vehicle location” – “Battery Charge” – “Trip & Charge Log” are still showing errors or missing last trip and charge event.

This morning on 2/27/14 I made two trips with my vehicle and when I returned home the MyFordMobile Web site only reported the first trip which ended at 7:15 AM. The MyFordMobile Web site Vehicle Locator also reported my vehicle to be away from my HOME location by about 200 FT, because of this error MyFordMobile indicated the vehicle was NOT at the Home location. I made multiple attempts to UPDATE MyFordMobile using the Update button and all attempts failed. I plugged my 120V charger into the vehicle and even though the Value Charge option on the vehicle AND the MyFordMobile Web site shows the DEFAULT profile (AWAY FROM HOME) to start charging at 1AM and end at 7AM the vehicle started charging immediately. MyFordMobile indicates that the vehicle is UNPLUGGED. Multiple attempts to UPDATE while charging also failed. The Miles left on the Battery in the vehicle showed 29 and the Miles left on the Battery on MyFordMobile shows 31. I currently use a Cell Phone that uses the AT&T Network and AT my HOME location it always shows an extremely strong signal (4 bars), probably because the Cell towers are located about 250 Ft from my House. I checked my cell phone after the MyFordMobile update failures and all functions, text/E-mail/phone calls/internet access operate normally as usual. The charging cycle ended at approximately 8:45 AM but MyFordMobile still indicates the vehicle is unplugged with 31 miles on the Battery while UPDATES are still failing. After turning the vehicle’s ignition switch to ON, the vehicle indicates the Battery is 100% charged at 33 miles and the Navigation screen shows the CORRECT HOME location (NOT the 200 FT error that MyFordMobile shows). I never received a “Charge Complete” notification from MyFordMobile and the MyFordMobile Activity Log does NOT have ANY entries for TODAY. The MyFordMobile “My Account” – “Key Personalization” – “Key Usage Log” shows “Data Not Available” in RED letters. At 9:10 AM I started getting “Service or Network Error” when trying to display ANY of the MyFordMobile pages, that condition ended about 5 minutes later but Updates still fail and “Vehicle location” – “Battery Charge” – “Trip & Charge Log” are still showing errors or missing last trip and charge event.

What is all this talk about SNOW and SALT, I live in the Phoenix, Arizona area and nobody knows what you are talking about ! ! !

2/26/14 1:10PM Both MyFordMobile accounts for the same vehicle (VIN) each using Different Names/Different Telephone Numbers and Different VALID E-mail Addresses AND both drivers enabled in each account are STILL GETTING "Data Not Available" on "Key Personalization" in RED after I have made 8 trips since the accounts were OFFICIALLY enabled by MFM, 4 using each key I have. Both accounts LOG each trip identically along with the charging cycles In MyFordMobile.

Never received a text or e-mail notification today 2/26/14 11:16 AM on "Vehicle is Scheduled to Begin Charging and Needs to be Plugged In". Also never received a text or e-mail notification today 2/26/14 12:25PM on"Charging Completed". Both Notifications ARE checked and BOTH appear in the MyFordMobile Website log at the indicated times.

Never received a text or e-mail notification today 2/25/14 12:16 PM on "Vehicle is Scheduled to Begin Charging and Needs to be Plugged In". Also never received a text or e-mail notification today 2/25/14 1:35PM on "Charging Completed". Both Notifications ARE checked and BOTH appear in the MyFordMobile Website log at the indicated times.

I have Created TWO MyFordMobile accounts for the same vehicle (VIN) each using Different Names/Different Telephone Numbers and Different VALID E-mail Accounts AND enabled both drivers in each account in the past several days. I have made 6 trips since the accounts were OFFICIALLY enabled by MFM, 3 using each key I have. Both accounts LOG each trip identically along with the charging cycles. I STILL GET "Data Not Available" on "Key Personalization" in RED on BOTH accounts.

I HAD BLIS (Blind Spot Information System) on my 2010 Ford Fusion Hybrid and although I liked the feature at first it turned out to be a pain in the neck. I live in the Phoenix area and they have an Electric Light Rail system that runs through the heart of town. Whenever I travel along the Light Rail Route I ALMOST ALWAYS receive a BLIS error indicating it has detected a FALSE indication and shuts of that side of the vehicle for about 10 minutes. I took the vehicle to my dealer and explained the situation to them, they said my vehicle was checked thoroughly and they could not find any problems with it. The HIgh Voltage Light Rail seems to be introducing interference in the vehicle's BLIS. When I replaced my 2010 Fusion with a 2013 Fusion PHEV I was glad that the new vehicle DID NOT have BLIS installed on it.

Although users believe that the AT&T network is used with the MyFordMobile Web site I've not seen official Ford documentation of this. I can say however, that I have used MY Cell Phone for the past 6 years on the AT&T network and it ALWAYS shows a strong signal at my location (4 bars), the cell phone towers are located about 250 ft from my house so I ALWAYS have a strong signal and I seldom have cell phone issues for text messages, E-mail messages, phone calls and Internet access. This may not be the case for other users though. A few months ago I noticed the MyTouch display in the vehicle was shutting off after I turned off the vehicle but left it in the accessory mode. It indicated it was "conserving the battery" so I monitored my 12volt battery and found that sometimes it was as low as 11.8 volts where normal voltage is 12.8 volts. I never have received a "low voltage" for it in the vehicle or the Web site but I started to leave the 120volt charging cord plugged into the vehicle and when a successful UPDATE was done on the Web site I noticed that SOMETIMES the vehicle would go through a charging cycle (If the High Voltage battery was able to accept a charging cycle). This charging cycle would last anywhere from 5 minutes to 2 hours and the low voltage battery showed it was charging at 14.4 volts. Since I've been doing this I've NEVER received the "conserving battery" message. So this condition seems to indicate the vehicle is shedding some electronics to conserve the 12 volt battery, especially if the vehicle is NOT used everyday, which is my case.