Apogee1

I have a fully loaded Titanium Energi that I ordered from the factory, that said: I'm having issues with MyFord Mobile app. I can stand at the garage door which is inside the house 3 feet from my wireless router running at 100 megabits (fiber) and full bars on my iphone5 and the car is only 3 feet away, and doing even the most basic function like lock or unlock doors takes FOREVER and never seems to get processed. I have yet had it work once on anything, and I have stood there upwards of 15 minutes waiting for it to lock the doors. Anyone know what the heck is going on here? Secondly, why is none of the other options available to the app? Every one of these options have a red crossed out circle on it (meaning that it isn't available): Vehicle Locator, Vehicle Info, Change Settings, Key Personalization, Trip & Charge Log, Trends, News Feed, Local Rankings, Activity, Notification Settings, Battery Level Alert. I mean why have this app, if none of these functions are available? Am I missing something here? Thirdly, Why doesn't a command, like Start the Car command stay active if you happen to switch to a different screen? I mean on the Leaf App, once you do a command, it gets sent, and no matter what screen you go to that command happens. But not with MyFord Mobile. Anyone have any insights here as well? I thought that the Nissan App was limited and slow to respond, but compared to the MyFord App, it is a dream, that I wish MyFord Mobile could be.

This isn't an issue, been driving like this with my Leaf for over a year, and the lack of no brake lights has never once been a problem.

Well if this is the case, I'm a bit happier now. most of the information I read about it said it didn't have it, and the sales rep also indicated it didn't have it, and he was a certified Engeri sales rep. For me this is good news!

Trust me the on-board systems of the car is consuming more energy than the regen braking system is returning to the system. While it may seem as though that energy has no place to go, it is going back into the battery pack. This is very evident in my Leaf, which is 100% EV, and I can tell you from experience that when you car is on, it uses more energy than the regen system can put back even going down hill, and the Leaf has regen coasting plus regen braking adding to the battery. Something I wished the Energi had.

For us, we learned this lesson with our Leaf. While the heated seats and steering wheel can make a difference, there is no substitute for ambient air temp. The whole point of our Energi is getting the best overall MPG, BUT, not suffering during the cold or heat because of it. I've learn to maximize the range for the Leaf with the AC/Heater, and the Energi is a no brainer since it engine. On chilly mornings, we normally leave which ever car is in the garage connected to the 240V charging system, and pre-condition the car temp prior to getting in the car. Since the either the Leaf or Energi will operate on electric mode supplied by the house, the pre-conditioning of the interior temp isn't an issue for the on-board battery and the pre-conditioning the air temp will last for the duration of the commute to work. On really cold mornings / days, the heater must be used, and the Energi just does it's engine thing. But the Leaf is out of the question, since the heater consumes upwards of 25% of the over battery (the AC about 15%), this reduces the EV range to 1/2 of it's normal range, and if traffic is encountered, could pose a problem. Trust me, wearing a thick winter coat and using a blanket (for your lower body) while driving in the dead of winter isn't really saving anything. I suggest that while MPG is important don't let it interfere with your comfort especially if it has an engine. We are getting 80 MPG and have had the Energi for 3 weeks now. While the Leaf has almost 13K mile on it with ZERO gas, we do have to plan daily trips more with it. There is no substitute for ease of mind on a drive when comfort isn't being sacrificed because of range limits. Enjoy the full comforts of the Energi, and when it makes sense, get the best possible MPG. Good Luck.

Well since I only looked at Titanium models at the dealership, and the Titanium the dealership allowed me to take home over the weekend to test had the wood trim, I would have to say that wasn't the case. The dealership didn't have an answer for me, and I wanted to know especially since I was ordering one.

Well, I haven't had my Energi long enough to make an overall judgement to put it in first place. My 87 Vette is my favorite car (75K miles), My 71 Cutlass Supreme is just a classic(103K miles), My best riding car was a LS400 (it had power tilt/telescopic steering wheel) got rid of it long ago, My Leaf just has a coolness factor of 12,000 miles and Zero gas, but as it stands right now, my best all around car was my 2004 Prius, which I had the first one in North Texas with option package 9 everything except autopark which was only available in Japan at the time. The Prius set a standard for me Never/EVER have to take my keys out of my pocket ever again. I had that car for 10 years (traded it for my Energi), with 145K miles and the only repair I ever did was replaced the drivers side parking light. I'm planning on upgrading the Energi's headlights to white light. I really got used to that on the Prius and Leaf, and now having to go back to yellow is a let down. Still in evaluation mode for the best possible lights to get, but leaning towards the Sylvania Silver Star Ultra's for both high and low beams. I might consider doing the fog too, but from some of the videos I've seen, taking off the lower grill and panel isn't my idea of how to change a bulb. That gives a whole new meaning to the old Light bulb changing joke.

Rex, I guess you didn't see that I ordered my car instead of getting one off the lot. This means if it was available I wanted it, which means I paid for it. Duh. My point though was I wished it came with the power tilt/telescopic feature, and hoped it would become a feature in future cars. For some reason you seem to want to do personal attacks. From now on, I won't respond to your comments.

Unreal. Instead of you people getting on board with getting better features on an already good car, you are making comparisons to other cars that don't have this feature either. Honestly, I don't understand some people.

My local dealer had them on the lot. which is why I asked about it.

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Options like this should always be in an "on" status, and if the user doesn't want it on for reasons you are stating, then they should turn them off. But you never allow a customer to think that an option is NOT available by not having it activated. The Survey that Ford sent me just yesterday asked me if all the options were offered to me / performed for me by the sales rep. I said yes. This kind of thinking suggests they don't want the user to have to do anything other than enjoy the car, which is why I'm surprised that this option was not defaulted as "on". When I brought up the easy entry/exit system to the sales rep, he thought the option was on the car, but since it wasn't set as a default "on" he thought as I did, that it didn't come as a feature. You never want a customer to think this way, especially since I ordered a car with every option, and I saw it on cars on the lot, but didn't have all the options I wanted. Honestly it made me feel like I got ripped off that just because I didn't order it, it wasn't included. Then to find out that it is an option I have to turn on, is why I commented like I did. The same thing applies for the wood trim option for the car. This isn't an option you can choose when ordering a car. I asked specially about it at the time of order. Neither the dealer nor the sales rep had an answer, and guess what, it came with the plastic chrome trim, but there is a wood trim option, but how it is ordered is still a mystery. While this wasn't a deal breaker, it still is a frustration factor with FORD and makes me feel that even though I went through the entire order process, I still didn't get the car I really wanted. You never allow the answer to the customer be "I don't know". Finding out that the easy entry/exit was an option here is a great resource to have, but I shouldn't have had to complain about it or find out about it from third parties.

I have the Heated Steering wheel option, as well as the Cooled/Heated seats. Rexracer has an interesting opinion on what is considered luxury car. I have yet to see a Accord/Camry/Altima/Malibu cost over or even approach 40K. To have all these other luxury options, and not the power steering telescope/tilt function is really odd. Especially since other ford models have this feature, that are not classified as a luxury car. I even saw this feature on a Truck, and the last time I checked, a truck is not a luxury vehicle. ;)

Murphy, I turned on the easy entry/exit feature...thanks! Much better. Oddly enough this should be a feature that should be defaulted as "on". I like that Ford decided that the Lane departure system was defaulted as "off", and was one reason that I didn't care for the Volt, which was defaulted as "on". That and the fact you HAD to have the radio on to use the Nav system, What a dumb design at Chevy.

I'm in the software biz, and register and create an account are totally different. It may be semantics, but I was looking for create an account not to register my car. I can appreciate that Ashley and Kim want to help, the company customer service as a whole is the issue. Unless I joined this forum, I would still be stuck with facing uninformed and rude customer service reps who find it easier to send me to the dealer service process than to investigate a problem with me.

Murphy, Sorry, no there is not. This is the exact page I was directed to by the Ford customer care rep: https://phev.myfordmobile.com/content/mfm/en_us/site/login.html There is not link to create an account.

Murphy, I know it has manual, I wished the option of power was available. My Lexus had it from 10 years ago and was also controlled via the memory seat options.

Ashley, I'm really reluctant providing any of that information to anyone on a public forum even in a PM. Besides, I'm not to keen on helping a company out that has been in business over 100 years and still can't seem to understand how customer service should work. I called the help desk at MyfordMobile and the rep hung up on me (I know this because I got pushed to the survey Q&A part of the call) because he said go to the webpage and sign up, and I tried to explain that the webpage only allowed to sign in as a guest or sign in, there was not option for create an account. He didn't want to be corrected and simply hung up on me. I called back right away, and the next guy told me that unless I followed his instructions he couldn't help me, but I tried to explain exactly the same thing, and he simply cold called transferred me to a department that he knew was closed cause I got a recorded message saying the department I'm trying to reach is closed and to try back later. What they should have said is let me check into this and verify what you are saying then moved forward from there. The real answer was very simple, you have to download the app first and create the account from the app. Why couldn't they have said that? Honestly, the first week I have with Ford Customer Care is a total Fail. I never had this problem with Toyota or Lexus, or even Chevy. If I can't count on support from the corporate office, it really impacts any purchases in the future. For me right now, my opinion of Ford is "we got your money don't bother us." My Sales Rep is the only person I trust at this point in time.

Took delivery of my made to order Fusion Energi Titanium this past Saturday (3-1-14). I was told by Ford that I have the first 2014 Fully loaded in the country, and that they took it on the proving course, so it had 30 mile on it when it came in. Had to wait over 2 months to have it built. :( Anyway, I was trying to set up the codes for me and the wife, but the instructions in the manual didn't work. Every time I hit the 1-2 button it would assume I wanted to the first code and it would lock the doors. I then watched the Ford how to video, and the instructions on it were completely different than what was in the manual, and what to you know, they didn't work either. Called Ford customer care, and those lazy ass people said, "well, if you did what was in the manual, and it didn't work, set up a service call with the dealer." I'll never call Ford Customer Care again. Talk about passing the buck. I went back to my sales rep, and guess what, he got it to work, but with a completely undocumented procedure. WTF?!? Honestly, they really pisses me off. How can you publish two different set of procedures for one system and neither of them work, but an undocumented procedure does work that no one but a few select people know about? I mean Customer Care should have known instantly, but no for them it was a service call. This is my third Hybrid/Electric car in the past 10 years (2004 Prius - trade in on Energi, 2012 Leaf - Still have it ), and I'm only disappointed about 2 things (not including the Customer Care Center) with the car so far. 1. No power adjustment (tilt/telescope) steering wheel option. Very disappointed with this. 2. No auto seat reverse option when the car is turned off so getting out of the car is easier. Not going to rant about the trunk since we all know about it already. Still getting use to all the feature, and will continue to post as things progress. BTW, I have a Level 2 Blink Charging station in the house, and if anyone else has questions regarding how to turn it into a dumb charging station, I can help.