RussKramer

I'd like to add my name to the list with this problem. Kim, you know the history with my wife's Fusion NRG--5 months without connectivity to MFM due to a bad Transceiver Control Unit. That issue is resolved, but the Key Personalization issue is precisely as described in this thread. I drive a C-Max NRG, and have had zero issues with MFM connectivity or key personalization. The Fusion NRG has the same message in red letters--"Data not available". I am very interested is seeing that this issue is resolved with my wife's Fusion NRG. Regards-- Cosmo

All Con-- After 5 months of ownership, the issue is resolved. My wife's Fusion NRG PHEV is registered on MFM, and has received both in-vehicle messages. Full MFM functionality. Here's the update: dropped off the car Monday morning at the dealership. Got a call about noon that the car was ready; my wife picked it up and the paperwork states "Replace TCU. Installed DS7Z 19A387A: Transceiver". I had re-initiated the registration process for her car on the MyFord Mobile web site; when she got in the car and powered it up, there was immediately a pop-up message on the screen asking for her confirmation to connect to MyFord Mobile! One message down, one to go. Also, on the main screen (Settings>Help>System Information), the CPPM ESN reads "NE000IEQ" now rather than "Unknown". Today, she received the second message and her car now has full MFM functionality. Bad player was the Transceiver. Indication was the "Unknown" CPPM ESN on the System Information Sub-page. Did this really need to take 5 months to resolve?

I got my wife's Fusion Energi on 21 Oct 2013 (yes--4.5 months ago), identified this issue the day after delivery, have been into the dealership 4 times, talked with Ford IVT engineers over the last 4 months, have an official case file with Ford, have pulled fuses, master resets, negative battery remove/replace, MFM register/delete/re-register, and everything else under the sun short of standing on my head and spitting nickels. Nothing has resolved the issue. Last week, I got a call from the Ford IVT engineers--stated I needed to take it to my dealership and have the "PCU" replaced. Got a message on this forum from Kim that it was my "TCU" that needed to be replaced. I called and made an appointment; Ford service said they ordered my "PCU" or "TCU". Dropped off the car at 0730. At 1400, when I hadn't heard anything, I called the dealership. Apparently, they didn't have a clue. Didn't know what a "PCU" was, or if the "TCU" was the culprit. They had called the Ford engineers and were waiting to "hear back" from them. I told them they'd be waiting till the end of the month, to plug in my car, and that I'd be picking it up by COB. This is not rocket science; and while the car is a "Fusion", we are not splitting the atom. The issue is a communication problem--a failure of the car to link with the MFM servers. The car does not display the ESN (Electronic Serial Number)--on the display the ESN is listed as "Unknown". To resolve the issue, simply replace the module that traces to the ESN that enables comm with the MFM servers. It's like trying to make a call on a cell phone that has failed-- it's not going to work until the phone is replaced. I love the car--but the customer service, follow-thru, and resolution have been notably amateurish and unsatisfactory. I have spent $130,000 on three Ford products in my garages. You'd think keeping a loyal Ford customer happy would be a priority. Obviously, it is not a priority with the current Ford management team. Vent session terminated.

I get stuck on "step 3". Car is recognized on the website as an Energi PHEV, but I never get the message on the in-car display asking to confirm the association of the car with my MyFord Mobile account. For the record, I am also UNABLE to schedule ANY GO Times with the in car display. The option select buttons for the GO Time screen are all "not editable".

My wife's vehicle shows as "2013 Fusion Energi Titanium PHEV". It will not complete the registration process with the on-screen confirmation messages. 90 days, no resolution from Ford engineers.

My wife's Fusion is listed on the support.ford.com website as an Energi model-- same entry as Murphy's. "2013 Fusion Energi Titanium PHEV" MyFord Mobile does NOT work with this vehicle. 90 days and counting......

lhowes65--It sounds like your problem is similar to the issue with my wife's 2013 Fusion Titanium Energi. I have had this issue since purchase of the vehicle on 21 Oct 2013--two dealerships, numerous phone calls, case file with Ford Engineering, etc. Up to now, nothing has resolved the issue with no connectivity between the Fusion Energi and MyFord Mobile. Trouble shooting has included: Master Reset, re-initiation of the account registration on MyFord Mobile, cross-check of VIN entry, pulling-checking continuity-reseating fuse #10 & #15 on the fuse panel on the driver's side under the dash. When I attempted to register the Fusion on MyFord Mobile, I never got the message in "Step 3" on the display in the car to confirm that I wanted to associate the car with my MyFord Mobile account. I also have a C-Max Energi (great choices in cars you made!), and I was able to confirm it immediately upon registration on the MyFord Mobile website. It appears that the issue must be software related; the software load/build installed on the Fusion must have some glitch/syntax error that is preventing receipt of the confirmation message. You are absolutely correct--without the connectivity available through MyFord Mobile (like you enjoy with the C-Max), you are unable to communicate with the car via smartphone, monitor charging status, establish GO TIMEs (for pre-conditioning the car while plugged in to the house power supply). I have not been pleased with the complete lack of responsiveness or follow-through from the Ford Engineers. However, the In-Vehicle-Technology rep on this forum (Kim) has been very engaging and responsive. Unfortunately, she has not gotten any traction with the guys who have the twenty-pound-brains and are named "Poindexter", so my issue has not been resolved. Good luck. Cosmo

Kim, Thanks for the assistance. I will send you the details you requested. VR Cosmo

Thanks for the input, Russael. I pulled both fuses you referenced and checked each for continuity (both checked good). I re-inserted each fuse and re–initiated the registration process for my wife's Fusion. So far I haven't received the confirmation message on screen in the car required to complete the registration. Any other ideas for resolution are appreciated. VR Cosmo

I have two PHEVs--my 2013 C-Max Energi, and my wife's 2013 Fusion Energi. The C-Max connected right away to my My Ford Mobile account, with no issues on receiving the "on screen" confirmation messages in the vehicle. However, the Fusion is not receiving the confirmation messages; as a result, I can't manage the fusion through the smartphone application. Ford has been zero help in resolving this issue--two trips to the dealerships, phone support from the My Ford Mobile team, and Ford "engineers" who have been "researching" the issue for 2 months now, to no avail. Anyone have similar connectivity issues? Any resolution? Many thanks. Cosmo