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FordIVTteam

Official Ford Motor Co.
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Everything posted by FordIVTteam

  1. FordIVTteam
    Hi Bills_Fusion_Energi, I will review your open MyFord Mobile escalations and send you a PM in a little while. Please keep an eye out for my message. Kim
  2. FordIVTteam
    I believe I have all of your information already, Cosmo. I'll send you a PM with more details once I've escalated your concern. Keep an eye out for it. Kim
  3. FordIVTteam
    Hey meyersnole, Unfortunately FLAC is not a supported file type, but I'm glad to hear you got it working. Kim
  4. FordIVTteam
    Thanks for posting. I'm happy to hear that the vehicle is now registered and interacting with MyFord Mobile. I'll send you a PM once I've closed your escalation. Kim
  5. FordIVTteam
    Hey rgd18, I haven't received an update from our engineering team on your open case yet. Once I receive a suggestion from them, I'll send you a PM with details. Kim
  6. FordIVTteam
    Hi Apogee1, blars and murphy are correct. The MyFord Touch system will only accept a USB formatted to FAT32. If you're using these for audio, the supported file formats include MP3, WMA, WAV and AAC. Supported image file formats include: .jpg, .gif, .png, and .bmp. Kim
  7. FordIVTteam
    Good eye, Bills_Fussion_Energi. As of late last night, the software version should now be correct on: www.Support.Ford.com again. Just a heads-up to everyone else, Some users may receive an error message when logging in. The message reads "We're sorry. We experienced a system error while processing your request.". This issue has just been reported and our tech support team is working on getting this resolved as soon as possible. Kim
  8. FordIVTteam
    I'm happy to help! Check your inbox. :) Kim
  9. FordIVTteam
    Hi Kevin, I've responded to your PM. Kim
  10. FordIVTteam
    Thank you, murphy. This is the correct file name for V3.6.2. Kim
  11. FordIVTteam
    I haven't heard of it showing V3.6.1 instead of V3.6.2. Thank you for sharing. Do you mind sending me a PM with your VIN? Is anyone else noticing this? Kim
  12. FordIVTteam
    Hey Checkers, Your MyFord Touch system should already have V3.6.2 installed when you go to purchase. You can also verify right from the MyFord Touch display by pressing the 2 gears > HELP > SYSTEM INFORMATION > scroll down to the CCPU number. The last 5 digits will read: 13171 if the latest software has been installed. :) Kim
  13. FordIVTteam
    I'll open a ticket with our engineers. Please keep an eye out for a PM from me. Kim
  14. FordIVTteam
    Hello to both of you, I'm just now seeing this thread. I've been checking the status of your open cases. I'll continue to update you both via PM as more information becomes available. Kim
  15. FordIVTteam
    Hey rgd18, Please let me know if you would like assistance. I've sent a couple private messages, but haven't heard from you. I think it's a good idea to get this escalated to our engineering team. Let me know if you've already opened a ticket with one of the MyFord Mobile team members over the phone. If so, I'll check the status. Kim
  16. FordIVTteam
    Hey Steve, V3.6.2 was released in August. You can follow the instructions that Bills_Fusion_Energi provided in order to verify whether or not it has been installed. I've escalated this concern and have received confirmation that our tech support team members are working on releasing a fix. I've requested an expected resolution date and plan to update this forum once I've received that information. I didn't realize you were on both forums. I had to do a double-take. :) Thanks for filling everyone in. Kim
  17. FordIVTteam
    I received this information in a PM and have responded. Thank you. Kim
  18. FordIVTteam
    Hi everyone, You may have seen me post this on other threads, but this is a great site to post your new ideas and product suggestions: http://social.ford.com/your-ideas/ Our product development team members periodically mine the ideas on this site for insights and inspiration from owners. Kim
  19. FordIVTteam
    Hi rgd18, We are currently unable to skip the 24 hour waiting period due to security reasons. Send me a private message with how the dealership visit went. I plan to open an escalation if the issue is still not resolved. Hi RussKramer, I've responded to your private message clarifying the process that our engineers have recommended. I'll keep an eye out for your response. Kim
  20. FordIVTteam
    Ooops! Posted twice on accident. -Deleted-
  21. FordIVTteam
    I'm unable to speculate on why this specific option isn't available. I can only confirm that this was an intentional design decision for V3.6.2. This is the best place for our product development team to see owner's suggestions: http://social.ford.com/your-ideas/ I encourage you to take check it out and submit your suggestion. Kim
  22. FordIVTteam
    Hey Russael, murphy is right; the MyFord Touch system will not automatically update the clock to account for daylight savings time if you have V3.6.2 installed. This will need to be manually adjusted. It sounds like you've already done that though. :) Kim
  23. FordIVTteam
    howardbc, Before you delete anything, try removing the battery from your phone and replacing it. When it boots back up, make sure the Bluetooth is turned ON and see if it connects automatically the next time you start up your vehicle. This can improve the phone's connection with SYNC. Here are some other tips: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch Kim
  24. FordIVTteam
    Hey rgd18, Congrats on the new Energi! :) It looks like Eric4539 and murphy already helped you out, but feel free to send me a private message if you continue to have trouble getting that second verification. I'll just need your VIN, mobile phone number, email address, and current mileage in order to look into this. Kim
  25. FordIVTteam
    Thanks Gigi; I agree that we've got some great people on this forum that are very willing to help. :) I hate to hear that you've had a negative experience so far. Hopefully Ashley and I can help turn things around. From your previous post, it sounds like you were able to register from the MyFord Mobile app. Did you complete the verification process for your vehicle? Let us know if you have questions about anything else. Since I'm only able to assist with MyFord Touch and MyFord Mobile concerns, I think it's a good idea to send Ashley a private message with the information she requested (or at least what you feel comfortable sharing via PM) to see how she can best assist. Kim
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